Havells India — Substandard AIR PURIFIER - FRESHIA

Hi Mr. Aslam

Want to bring your kind attention at the Pathetic Product you have namely “FRESHIA”. One which has stayed at your Service Centre more than at my home in the 2 yrs of ownership(not sure, what that means now).

Below is the chat log from my first contact experience with your customer service team, barely 2 months into the ownership of the product –

16/02/2021, 12:05

You sent

Hi All, Despite all that has been said, I get another hollow call for service and no one turns up. Upon calling back today, I am informed that they do not service Air Purifiers. When requesting them for contact info of the service center that services the purifier, I am informed that they are not aware. This establishes how service-oriented you are. WHY DO SHIP OUT PRODUCTS INTO THE MARKET WITHOUT A CLEAR STRATEGY FOR SERVICING? Prospective Customer - Define Havells, pick from the below... A - Pathetic Customer Services, Zero After Sales, Hollow Promises, NULL Responsibility, Below "0" Ownership. Experts in passing the buck. B - Overrated product and brand, erratic products, "0" quality control. C - None of the above Unfortunate Customer - I need a 4th option. Prospective Customer - What is it? Unfortunate Customer - A, B and definitely not C. Bystander, another Unfortunate Customer - You got it right! Leaves an after taste after you've shelled out the money. I would fall into the "Unfortunate Customer" category. Hope I make my experience clear. If you can't service, please provide your address where I can ship this Rs 13K + paperweight to; dont worry, I'll shp it at my expense, what is another Rs 1000 when I've spent more time and money.

The product has been replaced twice already with the same issue and your team doesn’t even bother to keep me appraised of what is happening.. Ajaykumar (+[protected] your service coordinator in Trivandrum has no clue on what needs to be done and I believe he’s spoken with you on this and you are truly insensitive to Customer anguish and feedback; and Mr Subhash (+[protected] has closed the ticket I raised through your App without even fixing the issue, you could check with either gentlemen where the product is now.

I guess, the product has spent more time with you – you can keep it, kindly issue me a refund on the lemon I ended up purchasing.

You leave me no choice but to approach appropriate consumer authorities to have my plight address, since clearly Havells isn’t bothered.

Distastefully, disgruntled!!

Sooraj Sudevan
[protected]