[Resolved]  Havells India — Unresolved Complaint: Request for Further Assistance and Temperature Testing of Air Conditioner

Dear Havells Customer Care,

I am writing to express my dissatisfaction with the recent service provided for my Havells air conditioner and seek your assistance once again.

I had reached out to Havells for assistance with my air conditioner's cooling performance. While your service team responded after 10 days (8th May was the complaint submission and service was help on 19th May- request no.: [protected]) attended to the issue and performed the necessary maintenance, I regret to inform you that the problem still persists. Despite the service, the air conditioner is not producing sufficient cooling, causing discomfort in my space.

Considering the inconvenience I am facing, I kindly request your immediate attention to address this unresolved complaint. Furthermore, I propose a course of action to accurately assess the cooling efficiency of the air conditioner. I kindly request your technician to visit my premises once again and conduct a temperature test using a temperature gun. This will provide objective data on the actual cooling output and help identify any underlying issues that may have been overlooked during the previous service visit.

I have been a loyal customer of Havells, and I believe in the quality of your products and the professionalism of your customer service. Hence, I am confident that you will take my concerns seriously and promptly arrange for a technician to revisit my location to resolve the cooling issue.

Please let me know the most convenient date and time for your technician's visit so that I can ensure someone is available at the premises to assist. Additionally, if there are any specific details or documents you require, kindly let me know, and I will be glad to provide them for further investigation.

I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.