[Resolved]  Havells India — very depressing service, fed up of same

Dear team,
Again facing same issue in product delivery same as last time. I registered complaint on 11th Nov'18 for 4 trim panel lights which was not working. Three lights were given after 10 days and so many calls and 1 light is still pending & it's about a month now. Called to service engineer and their concerned office team but I am always told that light will be delivered within 2 days and again I have to call for same issue and have to tell whole story. Just fed up of the service. No action is taken from company superiors nor they seem to be cared for customer services.
I don't know why the complaint is closed just in a day if resolution takes more than a month.
Order no: HK122989
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Jan 20, 2019
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
Havells India Customer Care's response
Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells
Verified Support
Dec 19, 2018
Havells India Customer Care's response
Dear Sir,

We hope that our team has contacted you and addressed all your concerns.

Thanks & Regards
Team Havells
Complaint comments 

Comments

I had been stop selling the product of havells since 3 to 4 yrs. But your company repeatedly sent messages to my mobile no [protected]. I request you to stop this message service with a confirmation and obliged thereby.
Havells India Customer Care's response, Dec 20, 2018
Verified Support
Dear Sir,

We are sorry for the inconvenience, your concern has been highlighted to the relevant department.

Thanks & Regards
Team Havells

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