[Resolved] Havells India — very poor services

yash44

from Gurgaon, Haryana

Address:

122001

My name is yashpal and i purchased a cooler celia 70 in june 2019, now its breakdown on 26th aug and i booked a complained no[protected] on 27th aug i received sms till 29th but no body come to check, then i call on 31th aug again then i come to know my previous complaint has been closed due to i didn't pick phone. I really shocked a gave alternate number also but no calls i received now its 5 days i am still awaiting for my new cooler repair in this hot season. I never expect from hevels services are so bad, this is not 1st time last months also they did like this and come in 6 days for repair water pump. Very very poor services and i never go with hevvels.
Yashpal
[protected]

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Oct 5, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

Havells India Customer Care's response Hi Yashpal, sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and we assure you the best possible resolution.

Verified Support

Sep 04, 2019

Havells India Customer Care's response Hi Yashpal, we hope that our team got in touch with you and resolved all your concerns to your satisfaction.

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Comments

Vasu Maheshwari

from Agra, Uttar Pradesh

I call the customer care many times ...they ask me for the complaint number, when i search the complaint number they cut the call and when i tries to call again then they switches off their number ...if no action can be taken then i will complaint for the product as well as company