[Resolved]  Havells India — vista room heater (faulty element) complaint number is hl286097

Address:	New Delhi, Delhi, 110018
Website:	www.havells.com

With reference to the subject matter, I would like to explain you my problem with the recently purchased room heater of your company. purchased date 23rd December 2018. it has gone into fault on 28th December 2018. just after using it for 5 days. I have placed a complaint thru dealer complaint number (HL286097). One Technician named Jitendra ( visited my home on 29th December 2018 and told us that the element is faulty. I will change it tomorrow. no one turn up on 30th December 2018. though its Sunday. then I called him on Monday 31st December 2018. He said the store team had confirmed him that the element is not in stock since it is a new model afterwards. he also asked me that you can talk to my supervisor name Madhu .She committed me on Monday (31st Dec 2018) that your heater will be fixed by Friday that is 4th Jan 2019. I called her on Wednesday again she again committed the same thing. but when I called her today, she asked me no billing can be done hence you have to wait for another 5 days. this is not fair sir as I have purchased a product from a highly reputed brand and they are giving me reasons for not replacing the element within reasonable time.

Hence, I would like to request you to kindly help me and this product replaced with new one as early as possible.

Many thanks in advance

Regards