[Resolved]  Havells India — wall fan body failure

Address:	Gautam Buddh Nagar, Uttar Pradesh, 831005
Website:	www.havells.com

We bought a 400mm wall mounted fan on 23/04/17 from m/s havells galaxy (M/s shiv shakti corporation) (Bill no 0170, rs. 2100/-) bistupur, jamshedpur. The fan's body broke. We complained but there was no response. Finally the dealer exchanged our fan for new one, same model, for free on 25/02/18 and we were happy.
The new fan's body also cracked. We went to dealer to complain. He directed us to complain at customer complaint no. This time.
We made first complain sometime in nov.'18 (Call no. Hk033139). Representative visited, agreed that it is under waranty period should be changed. But nothing happened.
After that we have made 4-5 calls, have written emails too. Registered online complain. But no solutions. Later one person told that its being plastic component is not covered. But it will cost about rs.500/-. We agreed but no trace after that. Again and then they say it may cost rs. 1600/-. Surprising. Fan cost was rs. 2100/-.
They give nothing in writting. All verbal.
Very frustrating.
Can you help please.
Ns salar/ [protected]