[Resolved] Havells India — warranty & service for puro plus 25l

arunpratik

from Noida, Uttar Pradesh

Address:

208, Gharonda Apartments, Plot No. 6, Sector: Alpha - 1, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, 201308

Hi,
I had purchased product on 24th dec, 2016 (Bill enclosed). The product has started giving me problem of low heating during last winter itself. Now in summers the heating is average even we keep the thermostat adjustable knob to maximum. I am sure this is related to heating element
The product manual says that the warranty on heating element is 4 years. And when complaint is lodged your service representative is asking for visit charges. I am ok to pay the visiting charges if there is some other fault then heating element/inner container issue. But why should i pay if the problem is related to heating element which is warranted for 4 years!
The company is neither giving me proper response nor service although i have sent them three mails.
Pl take up strongly with the company

Thanking you,
Your sincerely
Arun saxena
[protected]qi1

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Jul 6, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Havells India Customer Care's response Dear Sir,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

Jun 24, 2019

Updated by arunpratik [protected],[protected]

Jul 07, 2019

Updated by arunpratik How it is marked as Resolved!!
Nothing has been done by Havells so far.
Arun Saxena