Havells India — water geyser newly installed but not working

Address:B-201, Stellar MI Legacy Appartments, Sector Zeta One, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I recently bought a new Havells water geyser 5 star. The power supply is ok and the geyser is not working. The red and the green lights are not working and water is not getting hot. The geyser is a new one. recently bought. The other two Havells gysers installed in my house are working fine.
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