Dear Team,
I am writing to express my extreme dissatisfaction with the ongoing delay in the repair of my AC, under service request ID: [protected], which was raised on May 6th. On May 8th, a technician visited and confirmed that the unit requires a part replacement. The technician assured me that the part would be ordered and delivered by May 10th.
However, despite multiple follow-ups with both customer care and the technician, there has been no resolution or even an update provided. The AC has now been out of service for over two weeks during an unbearably hot season, and your team has failed to take any responsibility for this unacceptable delay.
This lack of accountability and failure to resolve the issue promptly is completely unacceptable. I demand immediate action to fix the AC and a clear explanation for why this issue has dragged on for so long. I expect a resolution within [insert reasonable time frame, e. g., 24 or 48 hours], or I will be forced to escalate the matter further.
I look forward to your prompt response.
Regards,
Sumit
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