[Resolved] Havells — product assembly missing | |||
I am shifted my family from karnataka to maharashtra (Alibag town). Recently i am purchased my havells water geyser it is under warranty, during my house shifting time i missed my geyser holding back plate. Asked customer care peoples for installation as well as new back plate. No proper response from customer care. I made complaint registered he091001 even though no response from useless customer care peoples for almost fifteen days over. Later one person came from havells. He was handover me one of the old, used back plate set (Find the attached photo for used back plate condition) he said this is new one. Asked me back plate charge rs 450/- as well as delivery charge rs 250/- without having havells original bill. I am sent back the person without collect the material. See how the havells peoples are cheated the consumer after product was sold out their service is totally zero. Was this information helpful? | |||
Jul 3, 2018 Complaint marked as Resolved Havells India customer support has been notified about the posted complaint. Verified Support May 30, 2018 Havells India Customer Care's response Dear Sir, We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you. Regards, Team Havells Verified Support Jun 02, 2018 Havells India Customer Care's response Dear Sir, As per an update received from our team, spare (clamp) has been dispatched via courier to your registered address. You will receive the same in 4-5 working days. Regards, Team Havells | |||
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+91 17 2423 2401 [Chandigarh]
+91 28 1248 1112 [Rajkot]
+91 14 1391 4645 [Jaipur]
QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
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This is the summer time and you know how hot it is. We are struggling a lot.
And due to the noise we can't even sleep.
Thnx.
S.w.Ansari
Accredited Journalist
A Sitapur.
U.p.
We're really sorry for the experience you had. Please share your registered complaint number so that our team can look into your issue.
Regards,
Team Havells