[Resolved] Havells — Water heater installation /customer care service man i asking for payment

tanmay singh243

from Gorakhpur, Uttar Pradesh

Address:

Hamirpur, Uttar Pradesh

I bought the water heater on 29 oct 2016, and told by the retailer to call the costumer care for free installation of the device. After i filled a installation request on costumer care page i got a phone call next day and told that i have to pay for the installation done by the service man.
While retailer told that there is no such need of payment for installation,
Is the service man wants the money for him self or it is mandatory?

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Dec 9, 2016

Complaint marked as Resolved

Verified Support

Nov 03, 2016

Havells India Customer Care's response Dear Sir (tanmay singh243),

We are still awaiting for your response. Please share your mobile number/complaint number and your area Pincode with us on havells.[protected]@gmail.com. We assure you we will look into this right away.

Regards
Team Havells

Verified Support

Nov 08, 2016

Havells India Customer Care's response DearSir (tanmay singh243),

We hope your concern is resolved. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells