HCL Infosystems — Not providing service under annual maintenance contract reg

Address:

Jabalpur, Madhya Pradesh, 482002

Dear Sir,
We have AMC of Computers, Printers, Thin Clients, Scanners, Routers, Network Switches, Online and Offline UPs costing around 3 lakhs per annum with HCL INfosystem ltd for the last three years. They applied for renewal of AMC from 01 Aug 2016 to 31 July 2017 and we accepted their proposal and awarded the AMC for the period 01 AUG 2016 to 31 July 2017. But for the last 5 to 6 months they are not responding to any complain from our side about problem in computers, printers, UPS and other issues. We are calling each and every day on the personal number of present branch head Soyeb Mohammad about the issue but he is not responding. Due to his negligence the problems is increasing day by day.
Please look into the matter urgently and do the needful.

O/o Regional Provident Fund Commissioner,
Employees Provident Fund Organisation (Labour Ministry)
Vijay Nagar, Jabalpur MP, Pin-482002
Phone[protected], 2640680, 2640690
email-sro.[protected]@epfindia.gov.in