HCL Laptop Complaints & Reviews

Purchased a new laptop received and found that hard drive is not detected... Then I call HCL support.. here the horror begins.. Customer support make fun of the customer.. every time I call there was no log with the supplied ticket no [protected] and reference no is 18A140001.. The agent even closed the call without answering .. When called a million times they said some one would visit in 15-20 working days..I.e. In one month... Please help or at least provide me a link so to how to lodge a consumer court case against HCL .

I brought a HCL leptop model no.b38c2d.a horrizental line suddently appears on the display while it was running.But it does not disappear .So I request you.how can it will correct, either the display will be change or not.Please give me immediate response. thanks

Hi

I am Vaibhav kakade. I have purchased HCL laptop model 1134 from pune 10 months ago. It has on-off & heating problem.
So I have submitted it to service center of Pune on 24 May 2014. Service center told me that there is mother board issue & need to replace it. But from 24 May 14 service center couldn't get motherboard from company. Also they are not inform me exact timeline for this replacement. Can you reply me when I will get my laptop with motherborad replacement.

Complaint ID No. [protected]
M/C Sr. No.[protected]

Regards,
Vaibhav
[protected]

Hi,

I bought a HCL laptop on 23rd January2014 and when I started using it from 19th onwards ( I was out of town in the meantime) and saw that the laptop has problem of automatic shutdown.

I registered a complaint after lots of follow up with HCL customer care team and they logged the complaint on 25th FEb2014 and the complaint no is [protected]

Bur till date i have not got a single call from the tech team who were supposed to visit my place and every time i call HCL customer care to know the reason why no one has called me, I get the same answer that today or tmw someone will visit your place.

This is the HELL happens if one tries to use HCL laptop.

HCL go to hell.

I am Ravinder Kumar, I bought HCL Me Laptop from dealer under the promotion offer of 2 year extended warranty, I got bill and everything in written in e-mail, I have forwarded that mail to several people, but HCL is least bother about their customers and their problems, they gave me irrelevant contacts where I contacted several times, they do not even answer. Its very bad quality of screen which is not working properly and HCL is running from its responsibility, I don't know what to do with these people, but I am sure that I would never suggest anyone to buy HCL, I understand product is faulty but HCL customer service is worst. I have very bad experience wit HCL.

Regards
Ravinder Kumar
[protected]

My complaint no. is [protected]

My laptop screen was damaged and handed over my laptop to your service
center for change of display screen on March 08 2013 but it has not been changed so far. So i request you to kindly take notice of my complaint and do the remedial. Sorry to say that if you can't do any thing shortly then please change my laptop and give me new one .I face lot of problems with this . please give me solution regarding my problem. Change my laptop. I shall be very thankful to you for this.
i told to HCL to if they can't replace my lcd then they change my laptop i half pay for it , but they can't give me any solution. Please solve my problem,

Hi,

I am using HCL laptop 41. I hope there is in-built bluetooth in my laptop.

But when i press the bluetooth key(Fn+Esc), my system is not respondig. I have installed driver from the below link,

http://www.hclsupportservice.in/DriversDisplay.jsp?val=Tm90ZWJvb2s=&prodC=TU...⇄

Please let me know whether i need to install any other SW apart from above, or is it problem in my bluetooth hardware.

My id: ramya.[protected]@gmail.com

Thanks in advance,
Ramya.P

DEAR SIR
I HAVE PURCHASED 2 LAPTOP FROM JAIN ENTERPRISES , SHAKTI NAGAR SONEBHADRA UP.
THE PRODUCT DETAIL IS
HCL ME ICON M 1015
S NO - 2121AE137462
HCL INFO SYSTEMS LTD . PDY INDIA

AT THE TIME OF PURCHASE OF THIS LAPTOP HCL DISTRIBUTOR COMMITTED US THAT COMPANY PROVIDES FREE ANTIVIRUS OF COST RS 800 WITH EACH LAPTOP WITH ONE YEAR SUBSCRIPTION . BUT AFTER PURCHASING THIS LAPTOP HE CONTINUE GIVE NEXT MONTH DATE . WE PURCHASE THE LAPTOP IN MAY 2012 . DUE TO NON AVAILABILITY OF ANTIVIRUS THERE ARE SO MANY SOFTWARE PROBLEM IN LAPTOP IN THIS 4 MONTH IN FACT I FORMATTED THE LAPTOP TWO TIMES. WHEN WE COMPLAIN IT TO THE DISTRIBUTOR HE SAYS THAT COMPANY ARE NOT PROVIDING THE SOFTWARE & ANTIVIRUS FACILITY WITH THE LAPTOP . AND FINALLY HE REFUSE TO LOAD THE ANTIVIRUS AND SOFTWARE FACILITY .
KINDLY DO THE NEEDFUL

S.N CHANDAN
[protected]

Sir/Ma'm,
I am the owner of an HCL laptop Serial No:4111AE817094. Recently my laptop stopped working, so I lodged a complain Complain ID::[protected], on 7th of July. I was told that I am having and onsite warranty so the engineer would come to my place to repair. Even after 3-4 days there wasn't any response from the other side, so I went to the service center on my own and handed over my laptop to the HCL engineer at Jalandhar(Logic Computers, Garha Road). Since then till date I have been keep on calling to them and yet my laptop has not been repaired. Even after so many days the guys show no sense of responsibility as they keep on saying that the motherboard has not been received by them from Chandigarh. I asked the Chandigarh HCL employee and he mentioned that the motherboard will be dispatched by the evening or the next day. Now its been more than 20 days and I had made 5 calls to the HCL Customer Care and hundreds of calls to the service center at Jalandhar as well as Chandigarh. In the end, I just got fed up of all these. So I would like to complaint against the engineers because now they are not even picking up my calls either and when they receive my calls, they tell me to contact some other guy to inquire about. Its seems as if I have taken a wrong step by extending my warranty period. Better I could have got my laptop repaired from outside within couple of hours. I am on training and I don't even have a laptop to work on.

Logic Computers, Jalandhar::[protected]
Maninder Singh, Chandigarh::[protected]
Balraj, Chandigarh:: [protected]

Kindly take relevant action and get my laptop back ASAP.
Thanks in advance.

Swapnil Sinha
Ph No:: [protected]

Dear sir,

I bought an adopter for my laptop from HCL Technologies on 7th May online and my payment was confirmed. Even after one month has been passed I have not been delivered the same. When contacted over the toll free number displayed in their website[protected] I was diverted and re-diverted for several times but failed to have any answer from them. Someone among them suggested me to drop a mail to the Nodal Officer. Even if I did the same I did not get any information from them regarding the delivery of my item.

Pramit Kumar Deb Burman
Junior Research Fellow
Department of Physics
Indian Institute of Science
Bangalore - 560012

Dear Sir,
I purchased HCL Me series Laptop on 2nd January 2012 From M/s Chinar Enterprises, Bistupur (Jharkhand) under HCL offer : 1) Reebok Track suit & Shoes (2)McAfee Anti Virus CD with Licence .
I have not received that gift as yet , regarding this I called many times to the Dealer and the local Service Centre but they didn’t give proper response.
Details about the Purchase is as follows:-
Invoice no: - CE/771/11-12
Description of Goods : HCL NOTEBOOK AX AE1V2661-X
Batch: 9111AE991128
Local sales tax no: [protected]

Regards
Binod Kumar
Mo. No. [protected]
Email id: [protected]@gmail.com
Address: Ho.no:22, Anil Sur Path, Uliyan, Kadma,
Jamshedpur-831005

Dear sir
I have purchased a laptop with sr no 9111AE026811 dtd 29/11/11 ,dispatched the document on 6/12/11, received confirmation mail of documentation verification on 27/12/11 but still not received the gift .contact no of special promotion cell is switched off from feb 12 so no contact with them.([protected])

As, Promised by HCL Life Ree-Loaded offer 2011 I was to receive Gift of
(A)Reebok Track suit & Shoes worth Rs.8299/-
(B)McAfee Anti Virus CD with license for 3 years worth Rs.1999/- free
(C)Ta ta Photon offer-Data Card of Rs.1499/- for Rs.799/- only
I received (A)
I did not received (B) and (C).

My e mail Id is :[protected]@gmail.com
My mbl. no. is [protected]

Dear Sir,

Myself Nadeem Khan from 1/ 28, Gali no.7, Maujpur,Delhi, I have submitted complain regarding my laptop battery on 13/03/2012 at Green Park service centre. After 06 days I called to service center, they said "come and pick your new battery" . Today Green Park service center changed my battery and said that it is new battery so it will take 6 hours for first charging, after reaching home I charged my laptop but it took only 1 hours, I checked the battery and that was old not new. I called to service center but they did not give me satisfactory answer,the details of my laptop are :-
Machine Sr. No. - A101AE304012
Complain I.D.[protected]

Nadeem Khan
[protected]@gmail.com
[protected]

SIR/MADAM,
I HAVE PURCHASED A HCL LAPTOP FM LAPCOM COMPUTERS,
NEHRU PALACE,DELHI ON 18/8/09.ON THAT TIME AN OFFER OF 1 REEBOK T-SHIRT AND ONE HOME THEATER WORTH RS.2000/-,3 YEARS WARRANTY WAS OFFERED TO COSTUMERS BY HCL COMPANY ON OCCASION OF INDEPANDENCE DAY. DEALER COMMITTED TO DELIVER THE GIFT WITHIN 15 DAYS AT MY HOME BUT EVEN AFTER MANY OF TELEPHONE/EMAILS/ PERSONALLY VISITS TO DEALER AND PASSES MORE THAN TWO YEARS NO ANY GIFT NOR ANY SATISFACTORILY REPLY RECEIVED TO FM DEALER/COMPANY

I HAVE SPENT ABOUT 1100 RS.ON PHONE/INTERNET/AUTO FARE FOR CONTACTING WITH DEALER AND HCL COMPANY AND
SUFFERS A LOTS MENTAL DISTURBANCE/ HARASSMENT FOR ABOVE MATTER

I have purchased a HCL laptop from nehru place S.S.D.N Infosolutions and also got the Mcafee with the subscription for 3 years
from past 4 days i am trying to install mcaffe but it is not getting activated , i have tried requesting a lot with the manger Mr Ravi from S.S.D.N Infosolutions for providing the assistance for the software they are not ready to help me out anything finally after a long conversation they give the number for HCL support (number [protected]) and ask us to speak to them, when i tried calling HCL they took remote of the laptop and worked for a long time and unable to activate Mcafee they just told me that they will install a Dump in the laptop for mcaffe then it will be working fine.I had spoke to Mr Ravi from SSDN Infosolutions and try to get the things resolved but he told me that he will install the mcaffe , then i got a call from HCL Mr Deepak who took the remote and asking me to wait he also worked for a long time and unable to resolve the Mcafee issue .I told him that Mr Ravi will help me out in giving the Mcafee cd then Mr deepak refused me to go to the dealer and also told me if i will go get the mcaffe installed My laptop will be out of the Support boundaries of HCL .Mr deepak asked me to send the snapshot of error code on hcltouch.[protected]@hcl.com & [protected]@hcl.in and ask me to wait for two weeks i told him that i need to speak to the supervisor they simply refused and told me cannot transfer the call .Now the HCL people are not even behaving well or unable to give me a solution for Mcafee installtion.

Please help me out with the solution as i am really frustated with the misbehave and irresponsive nature of HCL Staff

Saurabh Mongia
[protected]

Dear Sir,
Model No-HCL ICON ME M-54
Serial No- B101AE430516
I had given to the Laptop Service center for repairing the MOTHER BOARD month of Oct.2011, Complain No-[protected]. After that it works only one day then again its not working. Second complain no-[protected]. Third Complain No-[protected].
At now complain No-[protected] on dated[protected], its on service center, but there is not any positive response for me. Basically Problem is laptop "MOTHER BOARD".
Laptop is not repaired till now. I request you please solve my problem as soon as possible.
Regard,
Ravindra Pratap
[protected]

poor customer support
Dear Sir,

Myself Gaurav Kumar residing at Faridabad, I have submitted complain regarding my laptop battery on 28/10/2011. Person came from HCL to attend complain on 8/11/2011 (after 10 days) .He took laptop battery for change. but , till date they haven't deliver my laptop battery to me, they couldn't say me that when they would be able to delivering my laptop back. the details of my laptop are :-
Machine Sr. No. - 2111AE707421
Complain I.D. - [protected]

Dear Sir,
I am Sangram kumar Jena, C/o. Basudev Das, At.- Hatasahi, Po- Mandari, Via- Bari, Dist.- Jajpur. I have purchased a Hcl laptop with sl. No-9101AE186105 on dt. 15.07.2011. The dealer told me there is free of extra two years warranty and three years free anti virus. According to him I sent all the documents by speed post and the postal has delivered the documents . But still date I have not got the free gift . So I request you to send me my free package.

sir,
i send my laptop on 1st august 2011 to service center. The problem was that i can't recieve my laptop. there is only speaker problem in that. So please make service fast. it was happening second time few months before with same problem. I had send to service center. It took too much time to repair.when i call to service center they always give me a new date to confurm but they take no action regardding my laptop service.
so, sir please take necessary action about this problem..