HCL — pf not transferred by hcl trust

I am ex - hcllite with emp. Id 51611782. I was working in hcl pune.
I left hcl in jully 2017.

Below are my details:
Emp. Id 51611782.
Uan no.[protected]
Pan no. – aygpd6799m
Pf/pension no. – hil epf trust –gn/ggn/5572/345056 // rpfc-gn/5572/331931

Pf is settled when i checked online but it is not transferred to pf office by hcl trust. Where this amount is exactly?
(This has been told when i inquired pf office)

Email : [protected]@gmail.com

Many times i send mail to hcl pf helpdesk but no reply.