Archana patel
To hcltouch.[protected]@hcl.com Aug 27 at 1:43 PM
Dear Sir/ Madam
I had bought HCL Tablet ME connect 3g 2.0 .through Diwakar traders mobile shopee f 6-7 jayanti complex, marahatal, jabalpur, M.P Dtd. 6th August 2014.
From the date of purchasing i faced many problems the touch screen is some times working and some times it is not responding. sometimes the tab hangs for hours i thought may be i had loaded many apps so i had deleted many apps. After some time the speaker was not working and after that the tab was not starting now the tab is in dead position.
I had registered the complain through Avon service center, jayanti complex, Jabalpur, madhya pradesh. dated 27/07/2015. and the complaint number is [protected].
Every second day i used to go to service center but the same answer they give that they had not received the part yet. now the complaint is 1 month old.
and till now you are not giving any proper response .
I am fed up of all these complaints and i think that i have taken the wrong decision of purchasing the hcl tab i should have opt something else.
Now I dont want any part, i want a new totally unused(brand new) product as I had made complete cash payment 9800/ is worth for me.
Kindly let me know how fast I will receive the replacement or my cash back.
Awaiting our full co-operation in the above.
Regards,
Archana John
[protected]
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Archana John
To RegTouch Sep 6 at 12:17 PM
Dear Aditi,
Kindly tell me how much more time you want to solve this case because you people had already taken approx 2 months of mine.
Please solve my problem as soon as possible because without tablet my lots of work are pending.
Waiting for your urgent reply.
Archana John
[protected]
Sent from my iPhone
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archana patel
To RegTouch Sep 11 at 3:31 PM
Dear Sir/ madam,
Now the limit is crossed of my patience i had complaint on 27/07/2015 till now every week your customer care executives give me the same answer that please wait for 01 week after 01 week your tablet will be repaired.
on the other side the big brand company HCL with a very big slogan that Technology that toches lives. the slogan is very incorrect now your service had made my technical life hell.
Really ..really very disappointed made the wrong decision to purchase hcl.
again waiting for next week.
Archana John
[protected]
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On Sunday, 6 September 2015 12:17 PM, Archana John wrote:
Dear Aditi,
Kindly tell me how much more time you want to solve this case because you people had already taken approx 2 months of mine.
Please solve my problem as soon as possible because without tablet my lots of work are pending.
Waiting for your urgent reply.
Archana John
[protected]
Sent from my iPhone
On 27-Aug-2015, at 5:44 pm, RegTouch wrote:
Dear Ms. John,
Thank you for taking the time to contact HCL Touch.
This is with reference to your e-mail related to tablet.
We would like to inform you that we have shared this issue with our concerned team for the quicker resolution of the complaint reported by you. Kindly allow us few days time so we can update you on the same. We would also like to request for your kind understanding during this interim.
Our primary objective is to address your concerns at the earliest and to ensure satisfaction.
Warm Regards,
Aditi Mehta
Customer Care - HCL Care.
Technology that touches lives TM
Description: cid:image001.[protected]@01CBFB9D.C8796FB0
From: archana patel [mailto:[protected]@yahoo.co.in]
Sent: August 27, 2015 1:44 PM
To: hcltouch.[protected]@hcl.com
Subject: complaint for hcl tab and not satisfaction of the product
Dear Sir/ Madam
I had bought HCL Tablet ME connect 3g 2.0 .through Diwakar traders mobile shopee f 6-7 jayanti complex, marahatal, jabalpur, M.P Dtd. 6th August 2014.
From the date of purchasing i faced many problems the touch screen is some times working and some times it is not responding. sometimes the tab hangs for hours i thought may be i had loaded many apps so i had deleted many apps. After some time the speaker was not working and after that the tab was not starting now the tab is in dead position.
I had registered the complain through Avon service center, jayanti complex, Jabalpur, madhya pradesh. dated 27/07/2015. and the complaint number is [protected].
Every second day i used to go to service center but the same answer they give that they had not received the part yet. now the complaint is 1 month old.
and till now you are not giving any proper response .
I am fed up of all these complaints and i think that i have taken the wrong decision of purchasing the hcl tab i should have opt something else.
Now I dont want any part, i want a new totally unused(brand new) product as I had made complete cash payment 9800/ is worth for me.
Kindly let me know how fast I will receive the replacement or my cash back.
Awaiting our full co-operation in the above.
Regards,
Archana John
[protected]
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archana patel
To RegTouch Today at 5:04 PM
still waiting for your reply.
now taken the decision to to the consumer forum, this is the last option for me.
Archana john
[protected]
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