HCL Technologies — Online PF Transfer got rejected due to EPS not received

Hi Team,

I am an ex employee of HCL Technologies Ltd. and was employed for period March 1, 2011 to Feb 18, 2014. Then I joined Accenture Solutions Private Limited, where PF transfer was shown settled in EPFO portal. But when I joined another Company IBM India Private Limited then again when I initiated the online PF transfer it got rejected with the following reason -
"PREVIOUS EPS SERVICE IS NOT RECEIVED FROM GNGGN[protected]. PLEASE TRANSFER THE SAME."

I raised Grievance also to get more information but grievance closed without providing any further steps.
But, it seems the ball is in HCL's court because EPF didn't receive the RPS service from HCL.

Kindly share concerned person's email id / contact number or share Annexure K so that I can rectify and take appropriate steps.

Let me know if you need any further information from my side.

Looking forward for quick response.

Regards,
Neha