HDB Financial Services — incorrect emi deduction is not refunded yet after 2 months

Address:

New Ballygunge Road, Kolkata, West Bengal, 700039

Hi team,

I have been following up with hdb finance agent for 2 months now not a single emi has been refunded or settled from actual amount. Now when im calling prasenjit who sits at reliance digital at gariahut, kolkata, doesn't pick up my calls. I tried reaching his supervisor debasis as well and he doesn't even receive my calls.
It's been harassing now, though i have provided them my account details, refund form where it clearly mentioned in 10 working days i will receive my refund i have not received it and neither the agents are responding.
I request consumer forum team to please look into it, so that people don't have to suffer like me.

Regards,
Tanushree