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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026
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T
Thind7
Jan 23, 2020
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Address: NAURANG KE LELI, 152003

I applied for hdfc fasttag on 8 jan and the claimed to deliver it within 7 working days, but i haven't received it so far. The helpline number provided by hdfc doesn't work at all, no details from hdfc, and now my patience is running out. It feels like i made a mistake to choose hdfc over other fast tag providers. My recommendation is that don't choose hdfc fast tag at alll and just go for any other provider.
HDFC Bank customer support has been notified about the posted complaint.
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    M
    Majkhan
    Jan 22, 2020
    Resolved
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    Resolved

    Address: Kurla West, Mumbai City, Maharashtra, 400070

    This is majid farid khan.

    This is with reference with my very old hdfc credit card number - [protected]. This was an overdue credit card account i had.
    Despite of financial difficulties i had managed to clear my dues in the year 2016. However, it has again started appearing in my current cibil report from last 2 months.

    I had co-coordinated with mr salil kumar from hdfc back and paid the about of rs 38440 in 3 installments in 2016.

    1st installment was in cash for rs 18440 in june 2016.
    2nd installment was with cheque for rs 10000 in july 2016
    3rd installment was with cheque for rs 10000 in august 2016.

    I have sent an email to mr salil kumar in oct 2016 to get noc for the same but received no response.
    Feb 29, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 23, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days.The reference number for this interaction is[protected].

    -Nadia
    HDFC Bank Customer Assistance
    Verified Support
    Jan 24, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

    -Nadia
    HDFC Bank Customer Assistance
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      S
      Sanjit45
      Jan 22, 2020
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      Address: dlf cyber city developers ltd, 122002

      Hi,
      I am facing brn cash txn chgs incl gst for quite a while. It started from last year october month i suppose. Then, it goes on deducted every month an amount of 177 + 144+6.27+67.36+13.37. Besides, today 649 has been deducted for personal loan bouncing chgs. Yes, i have taken personal loan and paid every month 13049/- rupees while i was a salaried person and your deduction was not a concern problem back then. But know i quit the job almost 6 months. So when i quit the job here comes all these taxation a matter of concern plus i have no idea there is a hidden taxation system nor hdfc employee told to me. Since i quit the job it comes very hard to maintain 13049 every month but at least i managed to do it. But with all these charges add more problems and stress to my head. So please look forward to it as your beloved customer and do the needful.
      HDFC Bank customer support has been notified about the posted complaint.
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        G
        ganeshnatha
        from Chittur, Kerala
        Jan 22, 2020
        Resolved
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        Resolved

        Address: https://www.hdfcbank.com, Mumbai City, Maharashtra, 400018

        World no1 cheating bank don't believe this bank. Don't opened here savings account, my savings account in cit nagar chennai, inappropriate charged my bank account, hdfc bank not truly, no 1cheating ba
        Nov 2, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 22, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          M
          Mahe Mahe
          from Mumbai, Maharashtra
          Jan 23, 2020
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          Address: 636011

          I applied for Fastag in HDFC Bank on 5th Jan, 2020 and I did my payment of Rs.500.I Received my Customer ID and Wallet ID through Welcome mail on 7th Jan, 2020. Even My Account was Recharged with Rs.200 But Still i didn't Receive my Fastag Sticker.

          I tried many times to call the Customer Support Toll free number about this issue.But no response in that number.

          Now i don't know the status of my fastag sticker. and i don't know why it's getting delay. Kindly Send the fastag Sticker As soon as possible or any problem in dispatching the fastag means pls let me know..

          My application reference no. is HR[protected]
          Customer Id is[protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            K
            Kirthi Vasan
            from Bengaluru, Karnataka
            Jan 22, 2020
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            Address: Flat No 405, Smp Apartments, Electronic City Phase 1, Smp Apartments, Opp To Bachpan Play School, 560100

            Hi,

            I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

            I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

            Application number : hfr776688
            Hdfc bank customer id: 68916420
            Registered mobile number: [protected]
            Registered email: kirthi. [protected]@ninjacart.com
            Vehicle registration no (Rc): ka05mm2232

            I have got the fastag website's login username and password but till today i didnt get any tag.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 23, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Your TAG was sent twice to your mailing address It was sent through Blue Dart courier on December 23, 2019, vide reference number [protected]. The same is returned undelivered to the Bank with the reason C'Nee Shifted From The Given Address.

            We request you to contact our customer care team at[protected]Toll-Free) and raise a request for TAG re-dispatch you may also email at escalations.[protected]@1pay.in

            -Zubin
            HDFC Bank Customer Assistance
            Jan 27, 2020
            Updated by Kirthi Vasan
            Hie,

            I didnt get any call from any of the delivery executive. Moreover my office adress has been changed and I have already raised a request for change in adress. So kindly deliver the tag at my new office location.

            Please check the below adress.

            Address:
            77/1, Marathahalli-Sarjapur Outer Ring Rd, Bellandur, Bengaluru, Karnataka 560103
            Vaishnavi signature building, Beside Bellandur central mall.
            Ninjacart - 9th floor
            M Kirthi Vasan
            [protected]
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              A
              Anupama KN
              from Mumbai, Maharashtra
              Jan 22, 2020
              Resolved
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              Resolved

              Nadia had asked me proof for letters i gave ms bhirva from september 2018. I had requested to stop ecs from 3 banks. She did not tell me i am supposed to give noc. Ecs return worth rs 60000 was cut for no fault of mine. I am a heart patient and need the funds to be returned. Noc was mentioned by ms komal from shanti park branch in nov. I have complained to rbi and my lawyer d pisolkar
              It is better for hdfc to return my money. I am forced to put this issue in social media and news channels. Cust id 22840860.
              Enclosing copy of letter as requested.
              Priya nair acknowledged her guilt and gave 2 months waiver. Bhirva always used to say we are earning becuse of you why should we help you
              Feb 22, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 22, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to email us at grievance.[protected]@hdfcbank.com with complete of the pending issue and your loan account number for further assistance.



              -Nadia
              HDFC Bank Customer Assistance
              Cant read the email nadia
              Still no resolution to the issue. No one cares. Dont ever bank with them they are frauds. Steal your hard earned money.
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                J
                Jignesh A Mistry
                Jan 22, 2020
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                Resolved

                Address: Surat, Gujarat, 394180

                My name is jignesh mistry and i am from surat, gujarat.

                I have purchased one refrigerator from croma showroom in surat, gujarat on hdfc money back credit card and i was suppose to get cash back of i guess 10 % to 15% on that purchase however still i didn't get any cash back in my card.

                Croma executive told me at that time that i will get that money back in my card within 3 months after purchasing and it's already 3 months over and i paid my 3rd installment still i didn't received any cash back in my card.

                Please do the needful.

                Thank you.
                Feb 22, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 22, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Card No. & registered contact details.

                -Manoj
                HDFC Bank Customer Assistance
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                  N
                  NayanNitam
                  Jan 22, 2020
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                  Address: Guwahati, Assam, Kamrup Metropolitan, Assam

                  Reg:pf withdrawal
                  Hi team,

                  I am nayan choudhury employee of hbl global pvt ltd. I joined @ 07 march 2012. My details furnished below for your kind reference.

                  Now i would like to get my pf settlement. Kindy send me the details of the
                  Same and send the pf settlement application also. And where to send & what are the documents requried. Plz send to my email id

                  My name - nayan choudhury
                  Employee no. - n11367
                  Location worked - guwahati, assam hdfc bank ltd
                  Date of joining - 07 march2012

                  With regards
                  Nayan choudhury
                  [protected]
                  Guwahati, assam
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 22, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                  -Anay
                  HDFC BANK CUSTOMER ASSISTANCE
                  Jan 25, 2020
                  Updated by NayanNitam
                  Employee code:N11367, Supervisor's Name:Chandan Shyaam, Office location: Currency test, Sundarpur, Neelamoni phukan path, Guwahati, Assam .Co No of supervisor:[protected]
                  Jan 28, 2020
                  Updated by NayanNitam
                  Employee code:N11367, Supervisor's Name:Chandan Shyaam, Office location: Currency test, Sundarpur, Neelamoni phukan path, Guwahati, Assam .Co No of supervisor:[protected]@HDFCBank.com
                  I am having a salary savings bank account with HDFC Bank, on 6th of Jan 2020 bank has deducted Rs 885.00 charges on debit card. inspite of having a salary account with zero balance facility the bank has deducted the above amount which I feel the bank has to refund it to me.
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                    S
                    Sagar S Kashyap
                    Jan 22, 2020
                    Resolved
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                    Resolved

                    Address: Sagar S Kashyap, SJR WATERMARK, Boatman Block, Flat no.1101, Haralur road, Ambalipura, Bangalore-560102. Ph :9945875248., Bangalore, Karnataka, 560102

                    I have applied hdfc fastag through online on 19th december 2019 and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is[protected]. The customer id :[protected] and wallet id : [protected].

                    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                    I have been with hdfc from many years (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                    Feb 22, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 22, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
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                      A
                      Aari1201
                      Jan 22, 2020
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                      Resolved

                      I have loaded 5000 to my payzapp wallet on jan 22nd 2020.
                      I tried to transfer it to my icici bank account.

                      But it failed and i got below error.
                      The error message its saying 'funds could not be transferred'
                      And in error description its showing api reject.

                      I need to transfer that amount to my icici bank account immediately. Please help me on this issue, its really urgent.

                      Thanks!!!
                      Supriya r
                      Feb 24, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Jan 22, 2020
                      Updated by Aari1201
                      Can you please help me to resolve this issue as soon as possible
                      Verified Support
                      Jan 23, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that must've been inconvenient. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

                      -Anay
                      HDFC Bank Customer Assistance
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                        kuldeep64
                        Jan 22, 2020
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                        Address: Haridwar, Uttarakhand, 249403

                        मेंने एच डी एफ सी से फास्ट टेग खरीदा था wallet id [protected] तथा 700 रु का रिचार्ज भी कराया था लेकिन वो टोल पर काम नही कर रहा है, कस्ट्मर केयर न. तीन दिन की कोशिश के बाद मिला. उन्होने fastag. [protected]@iinsolutionsglobal.com मेल आई डी पर मेल करने के लिये कहा इस मेल आई डी पर मेल नही जा रही है, bad destination host 'dns hard error दिखा रहा है, पहले भी टोल पर डबल भुगतान किया, अब फिर मुझे बाहर जाना है, टोल फ्री न.[protected] कन्नेक्ट नही हो रहा है । जब तक एच डी एफ सी इस फास्ट टेग को डीएक्टीवेट नही करेगा कोई दूसरा ले नही सकते. एच डी एफ सी से फास्ट टेग लेकर फस गया हूं । phone no [protected]
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 22, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        -Anay
                        HDFC Bank Customer Assistance
                        Jan 23, 2020
                        Updated by kuldeep64
                        कृप्या मेरी कम्प्लेंट को दोबारा पढें । fastag.[protected]@iinsolutionsglobal.com मेल आई डी पर मेल नही जा रहा है और Fastag Team का न. कनेक्ट ही नही होता है, अगर मिलता है तो 5 मिनट तक घंटी बजने के बाद कट जाता है ।
                        Feb 20, 2020
                        Updated by kuldeep64
                        मेंने एच डी एफ सी से फास्ट टेग खरीदा था wallet id [protected] जिसने की एक दिन भी काम नही किया हेल्प्लाईन[protected] पर फोन करने पर उनके बताये एकाउंट न. मे 24 जनवरी को 100 रुपये जमा कराने के बाद उन्हे ट्राजिक्शन न. बताने के बाद लगभग एक महीने बाद भी मेरा फास्टेग नही आया है अब तक 6 बार कस्टमर केयर पर फोन कर चुका हुं हर बार कहते है आपकी कम्पलेंट नोट कर ली है शुक्र वार तक आपका फास्टटेग आपको मिल जायेगा । एक महीने मे भी फास्टेग नही मिल रहे है । मे क्या कर सकता हुं । दूसरी कम्पनी का फास्टेग लेने के लिये अब डीएक्टिवेट कराना ही पडेगा, फास्टेग एकाउंट मे पडे 700 रुपये का नुकसान उठना पडेगा कोई और चारा नही है ।
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                          Punuru
                          Jan 22, 2020
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                          Address: Kavirajnagar, 507001

                          Sir.
                          I have made neft transfer of rs.30000.
                          On jan 9th 2020. From my sbi account to my hdfc account.
                          Amount was deducted from my account but credited even after 5days.
                          Enquied with both the branch mangers but no response.
                          Sbi manager replies that amount tranfered. Hdfc says amount not received.

                          Utr no is:sbin[protected].

                          Name:jagath kumar reddy punuru.
                          Kindly help me to get back my money.
                          Yf
                          Jagath kumar reddy.
                          Utr no:sbin[protected]. Not credited yetbut deducted from my account. Pl. Help.
                          Show quoted text
                          HDFC Bank customer support has been notified about the posted complaint.
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                            pankaj jamdagni
                            Jan 22, 2020
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                            Sir,
                            The transport ministry of india has made fast tags mandatory. A number of companies are providing fast tags at different costs, out of which hdfc is one.
                            But it is ironical and ridiculous that the hdfc bank customers who have their saving/current a/c and fds worth lakhs of rupees, are also asked to deposit the refundable security of rs.200/ for fast tags.
                            Now, you are humbly requested that at least the customers who have their a/c in hdfc bank should be provided fast tags totally free of cost, like debit card/credit card/netbanking facilities.

                            Thanking you.

                            Pankaj jamdagni,
                            Customer id. 41*59
                            Mb. [protected].
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Mona92
                              Jan 21, 2020
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                              I have been using the hdfc credit card from the past 3 years and am facing a lot of difficulties just in updating the address of my credit card since my signature is not matching. I have called up customer service and was asked to submit a form - when i went to the bank branch for assistance in filling out the form, i was routed to 3 different branches where no one knew the correct answer.in the end i was given a mismatch form for the signature which also required me to fill out the signature as per bank records - which i have stated multiple times that i don't recall. Have tried calling customer service as well, but getting routed through innumerable ivr options which do not solve the issue. Meanwhile i am also being prevented from redeeming the points currently available on my card and i kept getting messages to contact the bank - this is amounting to too much of harassment and very poor customer service
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 22, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
                              Jan 22, 2020
                              Updated by Mona92
                              How will I get the reference number? It is appearing as protected
                              How will I get the reference number? It is appearing as protected
                              My amount gets hold up in Mi Revenue through GEFU .

                              What is the reason for amount gets hold up .?

                              Is it possible to transfer the amount from hold up option to account balance?

                              Do the needful.

                              Thanks
                              Hi,

                              I didn't receive my Fastag applied on 04th Dec-19. I had a discussion with your Customer executive and he promised me to receive it by last week. However, I still didn't receive the same.

                              I am facing issues as I travel a lot.

                              my registered number is [protected]
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                                Pathikapattavan
                                from Chennai, Tamil Nadu
                                Jan 21, 2020
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                                Address: Chennai, Tamil Nadu

                                Hi Everyone,

                                HDFC bank deducted amount without prior intimation. Really this is not acceptable. Amount deducted without any reason.

                                Lot of people facing the same issue. I come to know after check my netbanking statement.

                                We are depositing money in bank for safety. But they are doing this bad activities.
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                                  msmannan
                                  Jan 21, 2020
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                                  I have been trying to reach out to HDFC fastag customer care number[protected] but no one picks the call. I visited HDFC bank branches as well there is no help available.

                                  I am facing multiple issues with my HDFC tag, its always shows black listed and recently there has been two fraud transactions happened at Savaya toll plaza where INR 85 has been deducted each time but the reality is I never visited this toll plaza.

                                  For last 4 months I have been tried to contact HDFC fastag customer but there is no luck. Everytime I hear IVR music then call get disconnected.

                                  I am too much fed up with HDFC services.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    msmannan
                                    Jan 21, 2020
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                                    There has been two transactions on my hdfc fastag of INR 85 each has been deducted at Savaya Toll Plaza. First time on 17th Jan around 3pm and second time on 21st Jan at 5:08pm. However I have never visited Savaya toll plaza on these dates and was all time in Delhi.

                                    This seems to be some kind of fraud. Either someone is missing my wallet or its some sort of cyber crime.

                                    I would like this to be investigated and want my fastag card RFID [protected] to be blocked till the time this dispute is resolved.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Shruty Shah 2017
                                      from Pune, Maharashtra
                                      Jan 21, 2020
                                      Resolved
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                                      Resolved

                                      Address: l 12 kumar park, bibvewadi kondhwa road, Pune, Maharashtra, 411037

                                      I registered for fasttag using hdfc link. I even paid online rs 500. But i havent received any welcome emailer from hdfc. For relogin the ask for wallet id which comes through welcome emailer??? This is pathetic... I cannot login and start using my fasttag. Went to hdfc branch but no one there could help me. Their toll free number [protected] isnt responding.. What should a customer do???

                                      Shruty shah
                                      Shruty. [protected]@gmailcom
                                      [protected]
                                      Feb 21, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 21, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Sonali Kaul
                                        Jan 21, 2020
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                                        Address: HDFC Bank, Nariman Point, Mumbai City, Maharashtra, 400021

                                        My credit card ill was due which is why a certain amount of money in my bank account was frozen. I paid the pending dues immediately hoping it would reflect in 1 business day (24 hours) as I did it though my account in HDFC itself. The payment hasn't reflected till now (been 3 days) and the customer care has asked me to wait for 4 more business days for the account to be in working condition. After asking them multiple times (on their helpline) for a solution, they only seem to drop the call conveniently. Unfortunately the money frozen in my account is all the money I have left for now and the bank has done nothing to help me in the past 2 days that I have been actively following up.
                                        I NEED the payment to be processed in a day so my account money has be unfrozen. My contact number associated with the account is [protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
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