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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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K
kuldeep64
Jan 22, 2020
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Address: Haridwar, Uttarakhand, 249403

मेंने एच डी एफ सी से फास्ट टेग खरीदा था wallet id [protected] तथा 700 रु का रिचार्ज भी कराया था लेकिन वो टोल पर काम नही कर रहा है, कस्ट्मर केयर न. तीन दिन की कोशिश के बाद मिला. उन्होने fastag. [protected]@iinsolutionsglobal.com मेल आई डी पर मेल करने के लिये कहा इस मेल आई डी पर मेल नही जा रही है, bad destination host 'dns hard error दिखा रहा है, पहले भी टोल पर डबल भुगतान किया, अब फिर मुझे बाहर जाना है, टोल फ्री न.[protected] कन्नेक्ट नही हो रहा है । जब तक एच डी एफ सी इस फास्ट टेग को डीएक्टीवेट नही करेगा कोई दूसरा ले नही सकते. एच डी एफ सी से फास्ट टेग लेकर फस गया हूं । phone no [protected]
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Jan 23, 2020
Updated by kuldeep64
कृप्या मेरी कम्प्लेंट को दोबारा पढें । fastag.[protected]@iinsolutionsglobal.com मेल आई डी पर मेल नही जा रहा है और Fastag Team का न. कनेक्ट ही नही होता है, अगर मिलता है तो 5 मिनट तक घंटी बजने के बाद कट जाता है ।
Feb 20, 2020
Updated by kuldeep64
मेंने एच डी एफ सी से फास्ट टेग खरीदा था wallet id [protected] जिसने की एक दिन भी काम नही किया हेल्प्लाईन[protected] पर फोन करने पर उनके बताये एकाउंट न. मे 24 जनवरी को 100 रुपये जमा कराने के बाद उन्हे ट्राजिक्शन न. बताने के बाद लगभग एक महीने बाद भी मेरा फास्टेग नही आया है अब तक 6 बार कस्टमर केयर पर फोन कर चुका हुं हर बार कहते है आपकी कम्पलेंट नोट कर ली है शुक्र वार तक आपका फास्टटेग आपको मिल जायेगा । एक महीने मे भी फास्टेग नही मिल रहे है । मे क्या कर सकता हुं । दूसरी कम्पनी का फास्टेग लेने के लिये अब डीएक्टिवेट कराना ही पडेगा, फास्टेग एकाउंट मे पडे 700 रुपये का नुकसान उठना पडेगा कोई और चारा नही है ।
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    P
    Punuru
    Jan 22, 2020
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    Address: Kavirajnagar, 507001

    Sir.
    I have made neft transfer of rs.30000.
    On jan 9th 2020. From my sbi account to my hdfc account.
    Amount was deducted from my account but credited even after 5days.
    Enquied with both the branch mangers but no response.
    Sbi manager replies that amount tranfered. Hdfc says amount not received.

    Utr no is:sbin[protected].

    Name:jagath kumar reddy punuru.
    Kindly help me to get back my money.
    Yf
    Jagath kumar reddy.
    Utr no:sbin[protected]. Not credited yetbut deducted from my account. Pl. Help.
    Show quoted text
    HDFC Bank customer support has been notified about the posted complaint.
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      pankaj jamdagni
      Jan 22, 2020
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      Sir,
      The transport ministry of india has made fast tags mandatory. A number of companies are providing fast tags at different costs, out of which hdfc is one.
      But it is ironical and ridiculous that the hdfc bank customers who have their saving/current a/c and fds worth lakhs of rupees, are also asked to deposit the refundable security of rs.200/ for fast tags.
      Now, you are humbly requested that at least the customers who have their a/c in hdfc bank should be provided fast tags totally free of cost, like debit card/credit card/netbanking facilities.

      Thanking you.

      Pankaj jamdagni,
      Customer id. 41*59
      Mb. [protected].
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        Mona92
        Jan 21, 2020
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        I have been using the hdfc credit card from the past 3 years and am facing a lot of difficulties just in updating the address of my credit card since my signature is not matching. I have called up customer service and was asked to submit a form - when i went to the bank branch for assistance in filling out the form, i was routed to 3 different branches where no one knew the correct answer.in the end i was given a mismatch form for the signature which also required me to fill out the signature as per bank records - which i have stated multiple times that i don't recall. Have tried calling customer service as well, but getting routed through innumerable ivr options which do not solve the issue. Meanwhile i am also being prevented from redeeming the points currently available on my card and i kept getting messages to contact the bank - this is amounting to too much of harassment and very poor customer service
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 22, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
        Jan 22, 2020
        Updated by Mona92
        How will I get the reference number? It is appearing as protected
        How will I get the reference number? It is appearing as protected
        My amount gets hold up in Mi Revenue through GEFU .

        What is the reason for amount gets hold up .?

        Is it possible to transfer the amount from hold up option to account balance?

        Do the needful.

        Thanks
        Hi,

        I didn't receive my Fastag applied on 04th Dec-19. I had a discussion with your Customer executive and he promised me to receive it by last week. However, I still didn't receive the same.

        I am facing issues as I travel a lot.

        my registered number is [protected]
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          P
          Pathikapattavan
          from Chennai, Tamil Nadu
          Jan 21, 2020
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          Address: Chennai, Tamil Nadu

          Hi Everyone,

          HDFC bank deducted amount without prior intimation. Really this is not acceptable. Amount deducted without any reason.

          Lot of people facing the same issue. I come to know after check my netbanking statement.

          We are depositing money in bank for safety. But they are doing this bad activities.
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            M
            msmannan
            Jan 21, 2020
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            I have been trying to reach out to HDFC fastag customer care number[protected] but no one picks the call. I visited HDFC bank branches as well there is no help available.

            I am facing multiple issues with my HDFC tag, its always shows black listed and recently there has been two fraud transactions happened at Savaya toll plaza where INR 85 has been deducted each time but the reality is I never visited this toll plaza.

            For last 4 months I have been tried to contact HDFC fastag customer but there is no luck. Everytime I hear IVR music then call get disconnected.

            I am too much fed up with HDFC services.
            HDFC Bank customer support has been notified about the posted complaint.
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              msmannan
              Jan 21, 2020
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              There has been two transactions on my hdfc fastag of INR 85 each has been deducted at Savaya Toll Plaza. First time on 17th Jan around 3pm and second time on 21st Jan at 5:08pm. However I have never visited Savaya toll plaza on these dates and was all time in Delhi.

              This seems to be some kind of fraud. Either someone is missing my wallet or its some sort of cyber crime.

              I would like this to be investigated and want my fastag card RFID [protected] to be blocked till the time this dispute is resolved.
              HDFC Bank customer support has been notified about the posted complaint.
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                S
                Shruty Shah 2017
                from Pune, Maharashtra
                Jan 21, 2020
                Resolved
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                Address: l 12 kumar park, bibvewadi kondhwa road, Pune, Maharashtra, 411037

                I registered for fasttag using hdfc link. I even paid online rs 500. But i havent received any welcome emailer from hdfc. For relogin the ask for wallet id which comes through welcome emailer??? This is pathetic... I cannot login and start using my fasttag. Went to hdfc branch but no one there could help me. Their toll free number [protected] isnt responding.. What should a customer do???

                Shruty shah
                Shruty. [protected]@gmailcom
                [protected]
                Feb 21, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 21, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Anay
                HDFC Bank Customer Assistance
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                  S
                  Sonali Kaul
                  Jan 21, 2020
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                  Address: HDFC Bank, Nariman Point, Mumbai City, Maharashtra, 400021

                  My credit card ill was due which is why a certain amount of money in my bank account was frozen. I paid the pending dues immediately hoping it would reflect in 1 business day (24 hours) as I did it though my account in HDFC itself. The payment hasn't reflected till now (been 3 days) and the customer care has asked me to wait for 4 more business days for the account to be in working condition. After asking them multiple times (on their helpline) for a solution, they only seem to drop the call conveniently. Unfortunately the money frozen in my account is all the money I have left for now and the bank has done nothing to help me in the past 2 days that I have been actively following up.
                  I NEED the payment to be processed in a day so my account money has be unfrozen. My contact number associated with the account is [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    Z
                    zeeshan48
                    Jan 21, 2020
                    Resolved
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                    Resolved

                    Hi,

                    I have send mails to fastag.[protected]@insolutionsglobal.com regarding my cancellation of fastag application. I haven't receive any single responds from them . I applied for fastag on 18/12/2019 for the vehicle no UP33Y4117. my application reference no HFR01181948. It shows that I will receive fastag within 7 working days . But still now nothing has been done when ever I call customer care but no help from them .

                    so far my account not created and I didnt receive any mail regarding that . called hdfc fastag customer care N number of times .

                    Help me to get cancel my application and my money Rs500 paid for the fastag application ref no: HFR01181948 back .

                    Thanks and regards,
                    Zeeshan
                    Mar 16, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
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                      lasitharc325
                      Jan 21, 2020
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                      Resolved

                      Address: Chaitanya, Pirivusala, Chandranagar, Palakkad, Kerala, 678007

                      I have noticed that an amount of 287 is being deducted on quarterly basis from my sb account against cid 1880847 towards mf charges.
                      Pl note that i do not have any mf transactions thru above hdfc account and hence please arrange to credit the amounts deducted so far to my account.

                      This is a serious issue as defections were being made without any transactions by me for so many years.

                      Lasitha ramachandran
                      [protected]@hotmail.com
                      Mob [protected]
                      Mar 7, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 23, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that our official, Mr. Neeraj.R has contacted you and clarified your concerns.
                      For further details, you may contact Mr. Neeraj R on the number [protected].

                      -Zubin
                      HDFC Bank Customer Assistance
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                        Punjabi Bagh
                        Jan 21, 2020
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                        Address: nirulas punjabi bagh

                        I am from NIRULAS PUNJABI BAGH, my edc machine is working very slowly. it is not working without charger. It needs to be replaced with the new one as we are facing many issues please resolve my problem, my edc machine ID is 41237634. i have called many times to customer care but there is no response from them. please resolve my complaint as soon as POSSIBLE
                        HDFC Bank customer support has been notified about the posted complaint.
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                          K
                          KSridher
                          Jan 21, 2020
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                          Address: Pune, Maharashtra

                          Application id: HFR982013.
                          I had applied for an HDFC Fastag in December (paid 500/- rs in all) and also successfully received an SMS that my Fastag Application was successful on 09-Dec-2019. Further to this, also recieved an SMS that Fastag has been issued successfully and wallet created on 15-Dec-2019

                          However since then i'm unable to track or locate the status of my fastag sticker. Visiting the bank branch also has not been successful - they simply refer you to the customer care help desk or ask you to reach out to the registered email support id "fastag.[protected]@1pay.in". Both haven't worked. Phone is not picked and email does not exist. i'm at a loss now.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            S
                            Sanjoy khatua
                            from Delhi, Delhi
                            Jan 21, 2020
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                            Address: Gurgaon, 122003

                            Dear HDFC Team,

                            It is very disappointing that I have to write this letter to you. I have purchased 18th January more than 20 products from my HDFC account but unfortunately order was delay delivery without any information.
                            I have not received any notice or something else I have mentally disturbed as well please take action regarding this issued another will i will complain about social network.

                            Still now I have not receive yet my all items in my delivery location also today I have receive message from HDFC the EMI amount will debit 5th Feb’2020, how its possible I don’t know about that ???

                            Amazon is not taking any responsibility if the seller won't deliver and there is no option to contact amazon customer care people directly it insists the customers to visit amazon account.

                            I am going through a horrible experience as well. Such a pathetic situation.

                            I'm harassing repeatedly from using this service???

                            *it's a totally miss managed service that HDFC is giving services also
                            Totally unsatisfied with the service. I should say these organizations are
                            Charging money on a regular basis for not giving any facility, they are not
                            Cooperative. The charges for every damn thing and they are cheating the
                            Employees, organizations because they don"t think about the customer and
                            They, are only worried about their quarterly profit.*

                            Where is the proof that my case has been escalated? I am really struggling
                            Hard to write up decent words in my email. Because i just see that you guys
                            Continuously don't give any damn to my request. And from the very
                            Beginning, i am telling you that you guys are pathetic and *highly
                            Unprofessional amazon service team*. I am trying to find my way to
                            Complain about you in public forum nothing more else.

                            *what i am looking for against my complaint???*

                            1. *i would like to file my extreme dissatisfaction with the Amazon & HDFC
                            Service. *
                            2. *what a beautiful solution! *
                            3. *HDFC management can you please tell me???*

                            I m still suffering to get the resolution on this. On amazon side, they
                            Are providing me daily a new resolution date and ultimately failed to get
                            Me any information on this. Now it’s a peak of testing my patience level.

                            *i am writing this email to you regarding your false commitment with
                            HDFC all senior due to logistic issued and i want to full compensation,
                            Nothing more else. *

                            In the end, just requesting you to please expedite my concern so that i can
                            Get some sort of respite.

                            *my complaints against HDFC team:*
                            1. Failed to deliver the product within the committed time while placing
                            The order.
                            2. Lack of service even after getting 100% money from the customer.
                            3. The customer was treated in an arrogant way by amazon executives.

                            *kindly do needful immediately and as soon as possible and take action
                            Nothing more else also will be should give best services of valuable
                            Customer.*

                            Please escalated this matter to concern department and as soon as possible call back my number.

                            I want to compensation.

                            Note: — Here am sharing my bitter experience with Amazon & HDFC, to create awareness.
                            About the fraudulent works done by total amazon team. Please escalated
                            This matter to senior person as well as audit this call from the internal
                            And external quality department and waiting for your resolution.

                            A lot of times people are cheated because of lack of awareness from their side and salespeople take advantage of this. Once a loan is sanctioned and disbursed, there is a little that can be done to reverse the damage.

                            Please arrange the call back from higher escalation team so that i can discuss with them also i want to compensation because why I'm facing with your seller, they did full-fill their commitment.

                            I am helpless and fighting for its own money. both bank are harassing me and replied me that your amount has been bad debit. where I can go to lodge a complain file against this kind of issued. My humble request to you kindly resolve immediately in top priority from grievance team.

                            Regard’s
                            Sanjoy khatua

                            [protected]
                            [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Deshraj verma111
                              Jan 21, 2020
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                              Address: 885/2 ACHARYA PURI, behind mamta hospital mata road, Gurgaon, Haryana, 122001

                              My customer id is[protected] and wallet id is[protected]. on my this id 2 fastags have been issued by hdfc bank on single vehicle with tag sequence 10975209 and 20557324. The problem is 10975209 is active but is not delivered to my address and 20557324 is closed. i have called customer care many times but they are not responding.
                              kindly do the needful.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                rjv.varshney
                                Jan 21, 2020
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                                Address: New Delhi, Delhi, 110059

                                I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 5605 without my concern on date:19/01/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                                Oneassist relationship number : 6122414
                                Name :- rajeev kumar
                                Mobile no. :- [protected]
                                Credit card number ending :- 5605
                                HDFC Bank customer support has been notified about the posted complaint.
                                I have Not Yet Received fasttag but application Approved. Customer Care not Picking up.

                                My Application reference number HR[protected].
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                                  vaibhav keluskar
                                  Jan 21, 2020
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                                  Resolved

                                  Dear sir/madam,

                                  Myself vaibhav keluskar
                                  Have applied for hdfcfastag on 2 nd jan 2020.
                                  Payment of 500 was debited from the hdfc bank a/c.
                                  But it said payment not received. Re-submit for payment but again same account was debited but same message was received payment not received.

                                  Transaction date: 2nd january 2020.
                                  Total amount debited : 1000
                                  Application no: hfr01296851

                                  I have maid hdfc fastag have also put 10 reminders but no response and even on phone they always say will get revert in 42 hours but it has been 20 days now.
                                  Feb 22, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 21, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

                                  -Preethi
                                  HDFC Bank Customer Assistance
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                                    MANOJ KUMAR PASRICHA
                                    Jan 21, 2020
                                    Resolved
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                                    Resolved

                                    Address: karnal, 132001
                                    Website: hdfc fastag

                                    My registered mobile no. [protected] and in my wallet 4 vehicles are being shown. Three vehicle are with registration number and only vehicle is running on chais number. This sunday i requested custmor care to suspend my fourth vehicle i. E. Runing on chasis number. But custmor care agent has suspended my full account. I never asked him to suspend my account of cust id[protected]. Pl restart my account on priority basis as all vehicles are linked with monthly toll passes of local area.
                                    Feb 21, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 21, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

                                    -Preethi
                                    HDFC Bank Customer Assistance
                                    Hi,

                                    I have hdfc bank account, in that there was closing balance of 33 rs after paying some EMI, After that I check my net banking and found that they my account balance is -208 (minus two hundred eight rupees.). I want to know why hdfc deducted 242 rs. I want my amount back.
                                    I have purchased iPhone 11 on dec 2 nd 2019 using with Hdfc credit card.. offer availed through that purchase was 6000 rs cash back.. I have not recieved the cash back yet. Kindly update me regarding the same.
                                    Thank you
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                                      udayveer786
                                      Jan 21, 2020
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                                      Address: BM 39 HOUSE NO 603 HINDPURAM COLONY NEAR POLICE LINE MAINPURI, 205001

                                      To
                                      The bank manger,
                                      Hdfc bank
                                      Station road
                                      Mainpuri. Code -2719

                                      Sub:- money transferred to wrong account

                                      Respected sir,

                                      I beg to say that. My sel[censored]dayveer singh s/o virendra singh residence of bm39 house no 603, hindpuram colony near police line mainpuri uttar pradesh pin 205001 city. I have an account no [protected] in your bank branch. Please note that upi transaction id no[protected] date. 08/01/2020 is wrongly credit from my account in favor of bhagwan das paytm bank a/c no[protected] account.. Please note that it should be verified by bank as soon as possible from your side.
                                      Request you to please revers the transaction to my hdfc current a/c no.[protected]
                                      Upi transaction id:[protected]
                                      Dated: 08/01/2020

                                      Name: udayveer singh
                                      Mob - [protected]
                                      Savings a/c no. [protected]
                                      Branch: 2719 station road mainpuri 205001
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 21, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Jan 28, 2020
                                      Updated by udayveer786
                                      Dear HDFC BANK CUSTOMER SUPPORT TEAM,

                                      We are waiting from 3 working days but not get better responce by you .I will wait only 24hours to revert of you within 24 hours .

                                      -UDAYVEER SINGH
                                      HDFC Bank Customer
                                      CALL- [protected]
                                      I ( Bajirao P Khot) am customer of your bank (HDFC) saving A/c No.[protected] of Salunke Vihar Road Pune branch. I have applied for FASTag on 02/12/2019 Ref. No HFR845101. But till date I have not received FASTag or any message. I tried to phone your call centre, but not responding,

                                      Please look into the matter

                                      B P KHOT
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                                        C
                                        Chanakya Gupta
                                        Jan 21, 2020
                                        Resolved
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                                        Resolved

                                        Address: DL 68, SECTOR 2, SALTLAKE, 700091

                                        I had purchased a fast tag from your bank, branch cj - 166, sector 2, saltlake through my savings account no. [protected]. My wallet id is chanakya gupta. Customer id :[protected], tag seq no. [protected]
                                        20284365, hfr no. Hfr622862 - f - 1971 hr26y9887. My vehicle no. Is hr 12y 9887. Please rectify the same and send the corrected tag.
                                        Feb 24, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 21, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please note your Fastag has been returned from dispatch. We request you to write to us @ escalations.[protected]@1pay.in or call on[protected] for any further assistance required with regards to your Fastag status.

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        Verified Support
                                        Jan 21, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience you may have faced request you to contact our customer care team at[protected]Toll-Free) and raise a request for the same you may also email at escalations.[protected]@1pay.in



                                        -Nadia

                                        HDFC Bank Customer Assistance
                                        I have purchased an dell laptop on 06/OCT/19in offer of rs upto 8000 cash back which supposed to credit after 90 days on my card account but its more then 100 days now and i am still awaiting for the same.

                                        invoice no:- RSKNP1/1920/1504
                                        invoice date :- 06Oct2019

                                        I am attaching scanned copy of charge slip.
                                        There were around 6 fraudulent transactions happened using my credit card online within 2hours after past midnight. I got a call from hdfc but I could not attend it as it was past midnight and hence I didn’t pick the call. All transactions were approved by hdfc bank without my consent. I am asked to pay the amount for which I have raised dispute.
                                        My account is being debited by rs 577 and 580 today as ACH debit return charges but the company i had to pay emi took it from me from the app so why my amount was debited. Please resolve
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