HDFC Bank Complaints & Reviews

This is reference to my fastag application reference no. Hfr388960 for the application of fastag on date 19 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

Kindly look into the matter mas soon as possible

I have applied hdfc fastag on 22-nov-2019. When i apply online within 7 working days you will get hdfc fastag.
On 26-nov-2019, got sms and email that ur customer and wallet id successfully issued. With in 3 working days you will get fastag card.
But still not get card and also information about courier details and whether card dispatch or not. When i will get the card.
I give vehicle number : tn68x4808
Application reference no : hfr452685.

I applied for fastag through hdfc website and everything went smooth till payment. As soon as payment was done, i was waiting for welcome notice but the website failed and showed error. But the amount of rs500/- was debited from by citibank account. Details below:
car: tn05bc2309
date of registration for fast tag: 27 nov 2019
time: 05.30pm
since i did not receive any confirmation i was trying to contact the toll free number [protected] and was able to talk to a person after a long try for 1 day. I was told that the information would be sent in 48 hrs. It was 5 days since registered but not heard anything so far from hdfc fastag team.
I need confirmation number and information on when i will receive fastag.
Regards,
MGSirish Prakash Baskar
chennai
02 dec 2019

I registered Fastag on 22 Nov 2019 . I didn't receive update regarding the fastag. The no. Which mentioned for contact is also always busy. Couldn't get any way to get the status of Fastag .

The reference HFR470153

It deducted Rs. 500, In that Rs. 200 for deposit, Rs. 200 for Wallet Balance, and Rs. 100 for Insurance Fee.

The Customer Care for HDFC[protected] couldn't reach for clarification.

Transaction of rs. 1420 is reversed by amazon on[protected] but amount is not credited in my bank account. Transaction was done through hdfc debit card.

I have attached a screenshot of the message that i got from hdfc bank after the transaction was reversed, but i checked my bank balance and found that amount hasn't been credited yet.

Kindly consider my request.
Thank you.

Hi, HDFC Bank Fastag Helpline never connects [protected], i have tried multiple times from Airtel, VOdafone Idea and JIO number...

My fastag is not being scanned automatically on toll plaza. I have been using fastag since 2018, now its faded so toll plaza NHAI helpline 1033 asking to replace it. Since my fastag has been issued by HDFC Bank, so reissue also to be done by them.. but HDFC Bank Sec 47D Chandigarh, Phase 7 Mohali, Industrial Area Phase 1 Chandigarh, not taking any request for reissue and asking to connect with Customer Care which is not answering. 24x7 HDFC Customer Care is coming busy busy.

Unable to replace my Fastag...

I received Hdfc Fastag from my car dealer on 8th Nov 2019 but haven't received welcome mailer on my email or phone.due to this I am unable to register since it doesn't allow registration without wallet id or customer ID.

I have been trying to contact customer care number [[protected]] but the number given on the site, but never connects through.

I have applied for fastag on 21st november and have been provided with wallet id but as per mail clearly stating successful delivery within 7 working days, as of now its more than stated working days. So, kindly provide with the necessary info in this regard asap because all the payments have been done and one cannot apply for another fastag on the same vehicle.

I had registered for fastag through hdfc bank. Completed the process on the portal and submitted the rc of the vehicle and my drivers license as document requested. I had paid 500 through hdfc bank debit card. Transaction completed but i didn’t receive any email or sms confirmation if the fastag is issued or not. Money is deducted but don’t know if fastag issued. Tried their toll free number ‭[protected]‬ but it’s always busy. Tried calling customer care of hdfc bank and register complain but they told to wait for 8 working day then can register the complain. I asked for any email address to register complaint and they gave me mail i’d but the mail failed to deliver and says “ sorry, we were unable to deliver your message to the following address”. The email id provided to me was status.[protected]@sahaj.co.in which is not working. Please do the needful at the earliest to resolve my complaint.

Below is the reply from HDFC which is not useful at all.

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

In order to address my issue they gave me mail id which is incomplete fastag.[protected]@insolutionsglobal.com

Kindly give the complete email address or if it can be mentioned here than mail me at [protected]@hotmail.com

https://www.consumercomplaints.in/hdfc-bank-fastag-status-of-fastag-registration...⇄

Team,

I have purchased fastag through HDFC . I am maintaining balance of 1500 as on date . I could not use it till date as it shows black listed in all the toll . tried raising complaint through customer care but always busy . No option to raise complaint through email .

my Tag Seq no is 10933422 . can i get some relief

Please help me to avoid purchasing one more fatsag as we are approaching dead line of Dec 15 .

On[protected], I made application for HDFC fast tag online. The payment was made by HDFC credit card and I received sms saying rs 500 is spent on ETOLL1291683. Immediately the session was closed with a timeout error. I have not received any reference number also.
I contacted HDFC customer service 3 times since then. Every time, I got the answer saying money is transferred and I will get sms from fast tag. I am not able to connect to fast tag help line - the number is always engaged.
The bank does not seem to be interested in solving customer issues created by the bank.

Hdfc Bank — hdfc fastag payment issue: session timeout error screen appeared and amount deducted from savings account Sum of 500.

I spoke to HDFC rep and she gave a Fast-tag customer care number but that number is Always Busy !!.

This is Horrible customer service.

Ref number : -ETOLL1291683

Request the Bank officer to kindly take action on this ASAP as we all know the Fast-tag has been made mandatory by our Govt.

I applied for fastag on 29.11.2019 and the Application HFR776142. Payment has already been made. But no confirmation mail nor any update is received till date. The complaint / help line is always coming busy. It is a sheer harass by the Bank. Please update the position. There is no further communication nor any call back being done by the Bank. Need urgent help.

I have got a HDFC Fastag through Index hyundai -Mira road showroom along with my new car recently against customer id :[protected] . I got a message from HDFC bank with customer id and wallet id details. When I logged into the HDFC Fastag login I was shocked to find my credentials all incorrect.1) Aaadhar mentioned is incorrect 2) email id mentioned is incorrect: 3) Chasis no mentioned against my car registration number 4) My Car number not mentioned .I tried and still frantically trying to to contact HDFCFASTAG Customer care no[protected] since more than 15 days and surprisingly the number is not connectable .Contacted bank and Dealer. No response from them too. Can you help

On 29th nov 2019, at 12:32pm, we applied for fastag from hdfc bank website, provided all the details along with my vehicle details, even though I paid Rs 500 from credit card & received the text message from hdfc credit card about deduction of Rs 500 also but now there is no response... no response while connect with customer care number [protected] ….

My HDFC fastag application number :- HFR736223

Didn't receive any details neither in my mobile nor in mail... don't know any status of the application?

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is HFR715570.
I have applied on 3rd nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

Sir, my credit card has not been delivered to me as it shows my communication address is incomplete. My waybill Number Awb [protected] and reference number [protected]. I have contacted Blue Dart courier service centre, they advised me to contact bank for correction in the communication address. Kindly do the needful as my communication address is clearly mentioned in my Form-16 provided to you . My completed communication address is as under:-
Office of Commissioner of Income Tax, APA-2, Delhi
5th Floor, B-Block, Civic Centre, Minto Road, New Delhi-110002
My contact Number: [protected]
With best regards.

Hi,

I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

Hdfc bank customer id: 20830193
Registered mobile number: [protected]
Registered email: [protected]@gmail.com
Vehicle registration no (Rc): ch01bc8258
Transaction id: 07001777001129015161576
Transaction date:[protected]
Mode: online using credit card

Regards
Mohit

I have applied for 2 fastag. Payment made on 29-nov-19 rs.2000/- for both fastag out of which one was successful and other payment made but application logged out.
Not able to reach customer care [protected].
No email / sms received post submission till date.

Application reference no. (Fastag 1) - hfr606388 (Payment sucessful)
Application reference no. (Fastag 2) - hfr608627 (Amount debited/ logged out)

Hdfc is cheating it's customers. I applied for fasttag and they deducted 500 money and no clear communication. The customer care no they provided never worked, i tried calling 50 times in different times and different days. We need to ban this bank as they don't know how to mange this small thing. Paytm and small groups are doing 100 time better. My bad i struck with hdfc. Please help and ban hdfc in india.