HDFC Bank Complaints & Reviews

Address: VPO ISrana, Panipat, Haryana, 132107

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.
Also i have tried to connect a lot of times via hdfc fastag customer care number [protected].
This number every time found busy and whenever it connected it only rings background music only.

Please help,
Monu jain
[protected]

Nov 23, 2019

Complaint marked as Resolved

My car No. is HR26DT 8457 I have Fastag of your bank. I still did not received any welcome email from you at any of my number or email Id

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by memonu Till now no customer support I get.

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Address: New Delhi, Delhi, 110078

Hi sir,

My name is sumit bahri. I am using hdfc credit card for over 10years now.
Due to my illness, i had to quit my job and therefore i am not able to pay by bills on time. For last 1 year, i have tried to pay at least the minimum due amount on time as much as possible. However the outstanding dues doesn't seem to reduce.
Therefore i tried to speak to the bank regarding the settlement of the credit card. Everytime i call the bank or someone from the bank calls me, i try to explain them the situation but no one is ready to help or give any satisfactory answer.

Therefore i request you to kindly help regarding the same.

Regards,
Sumit bahri

Dec 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt manager at[protected] / 66668102. Alternatively, please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

-Zubin
HDFC Bank Customer Assistance

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Address: 560077

Hi,
I have received the fast tag and also i have received the sms with the details for the fast tag. I have entered all the details for the first time log in. It says no record. I tried to call the customer care number [protected] - always it says busy. Is there any email address to send the complaints? Please share. This complaint is logged from north bangalore.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: 560075

H guys,

I have applied for the hdfc fastag in 10th november 2019 and i habe not received any updates by email or sms and also i have not received the fastag. Application reference number: hfr351197

Tried to reach customer care number but the number is always busy. Could you please check and provide the status of it as i need this on urgent basis. Could you please deliver it asap.

Customer care helpline number is not helpful as you guys won't pick the calls

Regards,
Darshan

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com with your mobile number, date of application, the application number, vehicle no.or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Deepu Francis Kalariparambil House Ezhalloor, Idukki, Kerala, 685605

Hello

I have applied for hdfc fasttag and I have received an email mentioning that HDFC repesentative will get in touch with me soon and I will get the fast tag in 7 working days.

Application reference number is HFR413935. I am yet to get a call a call or an update from you.

I have made a payment of 500 INR also. Is it like this money is lost.

Regards
Deepu Francis
Mobile [protected]

Nov 23, 2019

Updated by Deepu Francis customer care number is always busy and I am nor able to reach.

Please update me any actions pending from my end.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Reply

Deepu Francis's [Complaint's author] reply, Nov 23, 2019

What is the email I'd ?

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 25, 2019

Verified Support

Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 560076

I applied for a fastag on hdfc bank site on 19th nov 2019 and paid an amount rs. 500/- towards it and received an application number "hfr351550" and i was told that i should receive my tag in 7days time. But till now i have neither received a call from them nor any info in any form.in fact i am trying to reach out to them thru call or email and there is no response.

I raised a complaint earlier here and i was told to send an email to "fastag. [protected]@insolutionsglobal.com" for all communication, and i dropped an email and that is on the 16th of this month and i am still waiting for a response from them.

Even if i call them no one picks up the call, it just kept ringing.

I didn't expect a top bank in india will have such kind of irresponsible service, that too nothing buzzes them.

Is there a way to check what happened or if possible can i get back my money?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by AshokAcharya I got the SMS and activated my A/C now but still to receive the tag itself

Dec 01, 2019

Updated by AshokAcharya After a long wait finally, I got my fastag a/c created and I got the details of it and I could logon thru the portal and see my a/c statement.
But still not clear on when I will get the tag itself. It's already 20 days over when I applied for it on HDFC bank site.

Dec 06, 2019

Updated by AshokAcharya Any updates please

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Address: Ludhiana, Punjab

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr443540.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that Rs. 200/- needs to be paid as a refundable security deposit and Rs. 200/- is deposited in the wallet. Further, please note that the issuance charge of Rs. 100.00 will be further processed as cashback in the recharge wallet at the time of wallet creation. We request you to kindly confirm the date of application and contact Fastag Helpline at[protected] in case of any clarification.

-Nadia

HDFC Bank Customer Assistance

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N

narayanan1956

from Mumbai, Maharashtra

Nov 28, 2019

Today I had applied for hdfc fasttag. Rs 500 was debited from my hdfcbank account. However, the next page showed that page has timed out. The details are as follows:
Name: P Narayanan
Vehicle No. KA04MG911
Date:[protected]

Please let me know the status of application.

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J

J@1983

from Delhi, Delhi

Dec 13, 2019

10 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR992958.

Thanks with Regards
Amit Jain

Reply

D

dineshpadmanabhan

from Delhi, Delhi

Dec 13, 2019

13 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR01064545

Thanks with Regards
Dinesh P

Reply

V

Vagri

from Surat, Gujarat

Dec 13, 2019

I applied Hdfc bank in fastag but not received at my home.my application refrence number is HFR601999 and 1000rs deducted in my account because site on error on display but amount withdraw so please my fastag send at my home

fastag application status - Comment #3605932 - Image #0

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M

MSKReddy

from Mumbai, Maharashtra

Dec 13, 2019

04 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment, we received customer id and Wallet id from your end, but still we are unable to receiving Door delivery Fas tag Sticker, My Vehicle No: ap04bd3456. pls let me know the status door delivery

Thanks with Regards
Sunil Reddy

Reply

MSKReddy's reply, Dec 15, 2019

Still no updates from your end, pls deliver fastag sticker as soon as possible, already govt given
date completed, tmr onwards mandatory,

1

1944

from Vadodara, Gujarat

Dec 13, 2019

29-Nov.-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.and no one contact me regarding my application.
Also kindly provide the status of the fastag application with reference number HFR753059.

Thanks
Dharmendrasinh Chudasama

Reply

P

Priyam Jayaswal

from Delhi, Delhi

Dec 13, 2019

I have applied for HDFC Fast tag on 9th Dec by application reference number HFR980553 and got message after making payment that Application PDF will be sent on registered mail ID but as on date there is no method to track the same.Kindly confirm how to track this because as on date we have not received the same on the mentioned address.

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B

BALASAHEB MANE

from Mumbai, Maharashtra

Dec 16, 2019

29-Nov.-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.and no one contact me regarding my application.
Also kindly provide the status of the fastag application with reference number HFR726362

Thanks
Balasaheb B Mane

Reply

S

sanlaxman

from Gurgaon, Haryana

Dec 16, 2019

I applied Fastag using HDFC portal on 9th December, received message stating that PDF will be sent to registered email ID and Fastag will be delivered within 7 days. Post that, I haven't received any confirmation nor I could able to connect to the customer helpline number. No email ID provided to raise grievance too. My reference ID is "HFR969821". Reading multiple negative reviews for HDFC fastag, which really ruining the reputation.

Can anyone assist me in resolving my issue or provide any escalation matrix to reach HDFC customer care for Fastag related services apart from Hotline number, as it is not getting connected anytime.

Looking forward for a favourable reply soon.

Reply

sanlaxman's reply, Dec 16, 2019

Government usually levies fine on public, but don't take action against any organisations. We have raised the request through the portals available to get Fastag, but due to delay in processing and bad services, we need to pay the penalty if we travel through Toll. Can anyone help me in taking necessary action against HDFC for the unresponsive behaviour. I am going through all the previous comment, but no one has received any response from HDFC officials to resolve the issue.

P

Prasanta.Kalita

Feb 15, 2021

I Have applied for hdfc fastag.I paid Rs.500/ for the same .Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR02033100.

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Address: Hyderabad, Telangana, 500008

Amount 29.5 is was deducted with the description nwd dec chg (Atm withdrawal charges) even though my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

Ref. No: no. Mir[protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: 626001

I have been calling hdfc fastag for the past 2 days to know the status of my new fastag. But the line is always busy. There is no mail id to contact too. It's been 10 days since i have applied for fastag, and still i haven't received the fastag. I have paid rs.500 for this. Fastag is going to be mandatory soon. What am i gonna do? Please respond hdfc bank.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

The Reference number for your query is HBL=[protected] you will receive an email response from us, we will revert to you within 3 working days

-Zubin
HDFC Bank Customer Assistance

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Address: 65 srinivasa nagar, Thanjavur, Tamil Nadu, 612401

Hdfc bank fastag — application reference number: hfr471462

I had applied hdfc fastag through online and made payment of 500 inr twice as the first application had no response. The first application number is hfr354895. The reference number of the application is hfr471462 and hfr354895.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please dont cheat people when you dont have a proper system.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Amravati, Maharashtra

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number hfr441303 of the application is. I have uploaded rc copy then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 4 years now
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

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Address: 560090

I've applicated for fastag on 10th november (Hfr350473). It has been over 13 days and still no response from bank. The customer service number is not reachable and there is no way to contact anyone regarding this. This is unacceptable from a leading bank. I've paid rs.500 for this. I want refund. Fastag is available for free from govt and other companies. You guys are scamming us.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560067

Not received fastag rfid and wallet id due to which unable to login, activate and manage my fastag account.

I have not received any of these details from bank. When i try to register online they are asking for details such as rfid and wallet id and i have not received any sms/mailer with these details.

I did search online for a solution bit couldn't find.

Also i tried calling customer care number mentioned for hdfc fastag but the same is not functional.

HDFC Bank customer support has been notified about the posted complaint.

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I applied hdfc fastag online couple of days before. Post payment online portal said application would be sent to email id but haven't got it yet. Also there is no call from hdfc customer care. Charges were payed (500). When would i be getting any update on this.

I have linked the application with my hdfc account too and uploaded rc copy for faster clearance

Application id : hfr437596

Dec 5, 2019

Complaint marked as Resolved

Fastag received

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by Aravindh T Thanks for assistance. Got notification from bank with customer details. Want to understand when Fastag will be delivered

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

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I had applied to hdfc for fastag on march 1 with application reference number hfr 106699 and made a payment of 500 rupees. They sent me a mail to send aadhar which i replied to but i didn't get my fastag.

Again i applied for the same on nov 12 by making another payment but haven't got the fastag still at my address.
The customer care number is either busy or not attended to.
Never expected this kind of service from hdfc

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Address: 110091

I have applied for hdfc fastag on 14th nov. 2019. I have received a confirmation on my mail with reference no. Hfr376183.
But till date i have not received the fastag. As it is compulsory from 1st december so i need it to fix on my car. It is quite frustrating for me to chose hdfc to purchase fastag. Please let me know when my issue will get resolved.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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I have paid 500/- for fastag on[protected] with application reference number hfr469712. It was mentioned that the fastag application pdf would be sent to me in e-mail but i have not received any e-mail or sms. Calling customer care on[protected] but no one is picking the phone.

Note for hdfc people - i have already given reference number above which can be used to get all the details regarding the application. Also attaching the screenshot.

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Address: Flat No 1, Anand Apartment,, Main Road, Near Ganapati Temple,, Mamata Nagar, Old Sangavi, Pune, Maharashtra, 411027

Applied for fastag on 09th nov. Till date no update from the bank.
While applying it was promised that fastag will be delivered in 7 days.
Customer care no provided by them is not reachable.
No mail id was provided.
Even relationship manager couldn't help in this matter.
This is very pathetic service for a preferred banking customer.
At least bank should have informed that it is getting late.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for hdfc fastag on 13/11/2019. There has been lack of communication. My application number is: hfr368555.

Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] not working. Even after being dialed for 5 minutes no response. No way to reach out to them. Pathetic service.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560067

I have applied for fasttag through hdfc bank on 14th november however i have not yet received any update. I have paid inr 500 for the fasttag. My application number is hfr372169. It is very worst situation as we r in grey area we r not receiving any update and even don’t what has happened with my amount. The deadline is close for fastag i. E december 1 and i need to travel on 3rd december, don’t know how i will make it.

Dec 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

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A

Avdhesh Soni

from Bengaluru, Karnataka

Dec 2, 2019

ISsue not yet resolved n I have not yet received fastag. My brother applied through Paytm on 27th November n he received his fastag yesterday. Hdfc is worst here. Pathetic n ridiculous service by Hdfc.

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