HDFC Bank Complaints & Reviews

I received Hdfc Fastag from my car dealer on 8th Nov 2019 but haven't received welcome mailer on my email or phone.due to this I am unable to register since it doesn't allow registration without wallet id or customer ID.

I have been trying to contact customer care number [[protected]] but the number given on the site, but never connects through.

I have applied for fastag on 21st november and have been provided with wallet id but as per mail clearly stating successful delivery within 7 working days, as of now its more than stated working days. So, kindly provide with the necessary info in this regard asap because all the payments have been done and one cannot apply for another fastag on the same vehicle.

I had registered for fastag through hdfc bank. Completed the process on the portal and submitted the rc of the vehicle and my drivers license as document requested. I had paid 500 through hdfc bank debit card. Transaction completed but i didn’t receive any email or sms confirmation if the fastag is issued or not. Money is deducted but don’t know if fastag issued. Tried their toll free number ‭[protected]‬ but it’s always busy. Tried calling customer care of hdfc bank and register complain but they told to wait for 8 working day then can register the complain. I asked for any email address to register complaint and they gave me mail i’d but the mail failed to deliver and says “ sorry, we were unable to deliver your message to the following address”. The email id provided to me was status.[protected]@sahaj.co.in which is not working. Please do the needful at the earliest to resolve my complaint.

Below is the reply from HDFC which is not useful at all.

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

In order to address my issue they gave me mail id which is incomplete fastag.[protected]@insolutionsglobal.com

Kindly give the complete email address or if it can be mentioned here than mail me at [protected]@hotmail.com

https://www.consumercomplaints.in/hdfc-bank-fastag-status-of-fastag-registration...⇄

Team,

I have purchased fastag through HDFC . I am maintaining balance of 1500 as on date . I could not use it till date as it shows black listed in all the toll . tried raising complaint through customer care but always busy . No option to raise complaint through email .

my Tag Seq no is 10933422 . can i get some relief

Please help me to avoid purchasing one more fatsag as we are approaching dead line of Dec 15 .

On[protected], I made application for HDFC fast tag online. The payment was made by HDFC credit card and I received sms saying rs 500 is spent on ETOLL1291683. Immediately the session was closed with a timeout error. I have not received any reference number also.
I contacted HDFC customer service 3 times since then. Every time, I got the answer saying money is transferred and I will get sms from fast tag. I am not able to connect to fast tag help line - the number is always engaged.
The bank does not seem to be interested in solving customer issues created by the bank.

Hdfc Bank — hdfc fastag payment issue: session timeout error screen appeared and amount deducted from savings account Sum of 500.

I spoke to HDFC rep and she gave a Fast-tag customer care number but that number is Always Busy !!.

This is Horrible customer service.

Ref number : -ETOLL1291683

Request the Bank officer to kindly take action on this ASAP as we all know the Fast-tag has been made mandatory by our Govt.

I applied for fastag on 29.11.2019 and the Application HFR776142. Payment has already been made. But no confirmation mail nor any update is received till date. The complaint / help line is always coming busy. It is a sheer harass by the Bank. Please update the position. There is no further communication nor any call back being done by the Bank. Need urgent help.

I have got a HDFC Fastag through Index hyundai -Mira road showroom along with my new car recently against customer id :[protected] . I got a message from HDFC bank with customer id and wallet id details. When I logged into the HDFC Fastag login I was shocked to find my credentials all incorrect.1) Aaadhar mentioned is incorrect 2) email id mentioned is incorrect: 3) Chasis no mentioned against my car registration number 4) My Car number not mentioned .I tried and still frantically trying to to contact HDFCFASTAG Customer care no[protected] since more than 15 days and surprisingly the number is not connectable .Contacted bank and Dealer. No response from them too. Can you help

On 29th nov 2019, at 12:32pm, we applied for fastag from hdfc bank website, provided all the details along with my vehicle details, even though I paid Rs 500 from credit card & received the text message from hdfc credit card about deduction of Rs 500 also but now there is no response... no response while connect with customer care number [protected] ….

My HDFC fastag application number :- HFR736223

Didn't receive any details neither in my mobile nor in mail... don't know any status of the application?

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is HFR715570.
I have applied on 3rd nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

Sir, my credit card has not been delivered to me as it shows my communication address is incomplete. My waybill Number Awb [protected] and reference number [protected]. I have contacted Blue Dart courier service centre, they advised me to contact bank for correction in the communication address. Kindly do the needful as my communication address is clearly mentioned in my Form-16 provided to you . My completed communication address is as under:-
Office of Commissioner of Income Tax, APA-2, Delhi
5th Floor, B-Block, Civic Centre, Minto Road, New Delhi-110002
My contact Number: [protected]
With best regards.

Hi,

I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

Hdfc bank customer id: 20830193
Registered mobile number: [protected]
Registered email: [protected]@gmail.com
Vehicle registration no (Rc): ch01bc8258
Transaction id: 07001777001129015161576
Transaction date:[protected]
Mode: online using credit card

Regards
Mohit

I have applied for 2 fastag. Payment made on 29-nov-19 rs.2000/- for both fastag out of which one was successful and other payment made but application logged out.
Not able to reach customer care [protected].
No email / sms received post submission till date.

Application reference no. (Fastag 1) - hfr606388 (Payment sucessful)
Application reference no. (Fastag 2) - hfr608627 (Amount debited/ logged out)

Hdfc is cheating it's customers. I applied for fasttag and they deducted 500 money and no clear communication. The customer care no they provided never worked, i tried calling 50 times in different times and different days. We need to ban this bank as they don't know how to mange this small thing. Paytm and small groups are doing 100 time better. My bad i struck with hdfc. Please help and ban hdfc in india.

I have applied hdfc fastag through online and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr841705. Since then there is no update.

The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.

How can i get the update, if application not processed, i want refund of inr 500. I have already applied for other fast tag.

Pathetic service from hdfc

Please help …. Anybody over there..

8th reminder…

This is for your information that i have fastag user of your respective bank under wallet id [protected] and i have requested you for another fastag under application no. Hfr149758 on 03.06.2019. But till date i have not received the fastag.

So, request you to investigate the matter on urgent basis.

A quick reply in this regard shall be highly appreciated.

Best regards / mit freundlichen grüßen

Harpreet singh
Asst. Manager-hrl

Newtech filter india private limited - (Pan aaecm5320q) - (Cin: u00291hp2006ptc001074)
Village-bairsen, nalagarh, district - solan
Himachal pradesh | india | pin code: 174101
Tel. +[protected] | mobile +[protected] | harpreet. [protected]@ntfi.co.in

I have applied for Fastag through HDFC Bank portal on 27/11/2019 and uploaded documents & made payment of Rs.500/-. However, till date I have not received confirmation of receipt or refund of amount from HDFC Bank. Pls clarify

I have tried to apply a fast tag (Hdfc) through on line in 29 nov 2019. After completion of all the steps payment of rs. 500/- is also made by me through hdfc debit card. The amount has been also debited but no confirmation made on purchase of fast tag till now. After the payment a message is displayed on the monitor that is "session timeout or error on the page. Please try again after sometime." i tried to contact customer care but the number remain always busy. Please issue the fast tag in favor of me or else the amount may be reimbursed.
My mob -[protected],

My personal loan of amount 5 lac for 48 months with ac. No. 93653765 was disbursed on 3rd sep. 2019. The total amount i received was rs. 495, 950.00. At the time i was told that interest rate will be 11.5 %. Emi of rs. 13, 346 is deducting regularly on 6th of each month. The issue is till the date neither i haven't received my personal loan agreement paper nor any loan insurance document. According to hdfc personal loan emi calculator my emi should be of rs. 13, 045. Also in "hdfc loan assist" app my loan amount is shown as rs.5, 06, 886. I am uploading the screenshot of the hdfc loan assist app in upload section. I request you to look into the matter and resolve it as soon as possible.

Thanks.

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr413289. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.