Hello, I have been made to visit bank 4 times for submitting kyc, the staff is harassing me too. Every time I visited they asked for a new document.
On the phone they didn't tell me about any of those documents.
I downloaded the kyc form from their website, they still gave me another form. I filled it, and the responsible person then went to open locker and didn't return for an hour.
Then they gave me another fatca form. I filled it with and they said everything is complete now.
I have been waiting from last 2 weeks and still there is no resolution.
My account is blocked though I can still login netbanking, I don't see the Fixed deposits created. The account statement is also not available.
There is no complain box in bank.
The local landline phone number goes unreplied, trying it from several years now.
HDFC Bank customer support has been notified about the posted complaint.
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance