HDFC Bank Complaints & Reviews

I am writing this in the interest of the customers of HDFC credit card as well as for the management. I am going to surrender my credit card
Reasons:
1. Poorest customer service anyone could think of. The policy of the management seems to be to minimize personnel to maximize profit. This is a very bad policy in the long run. When you make a call to inquire about credit card, it takes endlessly to press numbers. Even when you think that you have reached the end of the tunnel you hear a voice saying that other customers are attended to and you must hold on. It can take more than 20 minutes and wear out even the most patient person. It's a shame on HDFC.
2. There is no transparency
3. There is no proper explanations
As I am going to surrender my card I can only advice the interested public to look for other credit card providers with better services.

Prof. Dr. Wilfred Felix

I have get two wheeler loan for bajaj discover 125 bike (MP 19 MB 1295) in 2007 through centurion bank of pinjab satna branch. Completed the two wheeler loan, that time they have told me noc will be send through by courier but till now I have not recivie the NOC.

Please sent the noc.
With regard
Sumit Tamrakar
Mob.[protected]
MIG 283 bhrhit nagar satna mp

Client ID:234944

I have applied for 50 NCD of SREI INFRASTRUCTUREFIN LTD in the morning by 9:30. Rs. 50, 000 were hold in my account. At 16:41 hrs, some one from HDFC Security (Phone no:[protected] called me which was picked up by my husband. It was informed that there was some technical fault and I have to follow some steps to apply for this. My husband was informed after he insisted what was the technical problem, and after insisting, he informed that it was some symbol issue, and informed that the application still can be applied.

My husband has informed him that it is useless to apply at the end of the day, as the issue was first come first. No guarantee was assured to get allocation, which was obvious.

I understand that there was no mistake in the application (as it was not rejected immediately while it was submitted). The symbol issue was not explained, may be he is unaware. Due to technical issues of HDFC SEC, I was not able to place NCD application which was first come first basis.

1. Why I was not informed as soon as the technical issue was observed?
2. Why the system software not full proof to avoid the issues like this?
3. Is the system made such that the employee who is on customer service knows enough details immediately? If so, why the employee was not able to convey?
4. Knowing the issue was on first come first basis, why the employee was insisting that I should re-apply, and keep my money on hold knowingly that I will not be getting the allotment.
5. Why the employee on the phone never gives the responsible Officer name and address, and insist that I should contact customer care over phone, for which I have to pay?

This has happen to me second time.

This seems to me some mal-practices.

Sarita Shah.

Hi Team,

I received a call from HDFC Customer care (Person : Nithya [protected]) around 20 days back saying HDFC is giving Pre approved credit card since am working in IBM. I Told her 6 months before i have applied for credit card but it got rejected. Then she told "This time it wont get rejected your cibil is good we have checked already i promise you you will get the card in 5 working days". As per per promise i have give all documents same day. Some person came to home address verification also. My Cibil score is 818 its very good score. Now if i check in website its showing "Disapproved". Again i called to Nithya. She stopped picking call. Then later when i started called again and again her colleague called me back from landline number and saying its just disapproved not rejected wait for 7 days more i will get the card for sure. But still i have not received card and No1 picking call also.

Is this misguiding people that we get card for sure we checked cibil everything and its approved just need to submit documents???

Dear HDFC Bank i need credit card now as per your customer care executive Nithya and her colleague words. Any clarification please check call recording. She only mentioned all calls getting recorded and for sure i will get card. Please revert back as soon as possible.

Am having HDFC Salary account from more than 3 years.

Credit card ref no : [protected]S2

My contact number to which i got call is : [protected]

Regards,
Ganesh shetty

Hi team,
By mistake i have done one rupees 501 transaction to a wrong account.
Details i am providing below. The transaction i have done from icici bank.
It was an online transaction.
Please do the needful.
Thanks in advance.

Details of my transaction i am attaching as a snap.

Sir,
I am kanwaljit singh from gurdaspur, punjab. I have saving account bearing account number [protected] with your bank. I had availed kcc of rs 900000/-, atl of rs. 400000/- and a two wheeler loan of rs. 36000/- from your dinanagar branch bearing ifsc code hdfc0002304. Due to some unavoidable circumstances i had to sell my agricultural land and for that i had to close all my loan accounts. For that i went to dinanagar branch on 25.08.206. I was told that if i close my accounts i will get no dues certificate after 10 days. Further i was told that i can go to your pathankot branch, which is 40 kms from gurdaspur, and request your cluster head mr. Aman for early delivery of no dues certificate. I had closed all the loan accounts on 26.08.2016 and requested for no dues certificate at the same time. My request was immediately processed by relationship manager mr. Anirudh and i was promised by mr. Anirudh and mr. Aman that i will get my no dues certificate on 29.08.2016 or latest by 30.08.2016.
I had entered into an agreement to purchase some commercial property at amritsar for which i had given a token of rs 200000/-. To make the remaining payment, i wanted to sell my agricultural land.
On basis of the commitment of both the officials, i planned to sell my agricultural land on 31.08.2016 and make payment for commercial property on 01.09.2016.
Today its 07.09.2016. Till now i have not received no dues certificate. I have been visiting the pathankot branch which is 40 kms from my place. Your officials always promised that i will get ndc the next day. A week has passed like this. Now they are not even answering my calls and travelling 40 kms everyday just to inquire about an ndc is not possible for me. Due to the false commitment of your officials and delay in the procedure, i had to forego my deal at amritsar and i had to bear a financial loss of rs 200000/-. Apart from this financial loss, i had to call everyday to your officials, go personally to your pathankot branch 40 kms from my place, just to get an no dues certificate for a loan which i had closed on 26.08.2016. Who will repay my financial loss of rs. 200000/- which i bore solely due to false commitment of your officials and delay in the process of delivering ndc by your bank. Who is responsible for the physical and mental harassment which i had to face from past 12 days just to get a ndc.

I submitted my cheque to make the payment of my credit card [protected] on 1st of september and its 7th of september but yet not got any confirmation from hdfc end regarding payment. Have been trying to reach phone banking multiple times for last 3 days but all in vein. Can i get a response from the hdfc bank regarding my cheque. Registered cell number [protected].

Hi
I am fed up by monthly deduction amount from my salary account... Kindly send me the details for deduction... Already submitted so many forms to change my savings account to salary account it's done a month before and they told that they will not deduct any amount from my account... But still am facing the same problem.. Without reason they are deducting amount from my account... Kindly help me to resolve this issue asap... And do the needful earlier... Thank you

As i apply for the credit card of hdfc through your your backend girls @ sonal, komal, deepak, guarav... These people are so irresponssible rideculous that from last 10 days my card is not deliver to my address. On last friday i received the confirmation call from bank & executive said i will receive the tracking no or reference no within 24 hours but today is tuesday till now i will not receive any sms or any detail. After trying so much to the persons i am writing this complaint. Please dear dont use this bank as they are making us fool n fake people are sitting over there.

I had ordered a laptop a laptop from amazon on 4th april 2016 using hdfc debit card and i am eligible for a cashback of 2000 rs. Amazon sent a mail on july 31st telliing the cashback has been issued. But hdfc customer care personnel told that they have added 2000 cashback points manually to my debit card account and i need to redeem it.
But neither the points have been added nor the cashback is provided. It has been more than a month.
Very bad customer service from hdfc and no solution till now.

Hello team.

I went for credit card settlement and paid all the amount mentioned in the settlement letter. But the card status is not closed in my cibil reports.

I am repeatatively following with bank to resolve the credit card issue but they are not responding to my mails and no solution over the call.

This credit card transaction is blocking my financial plan and i can't apply for any credit card or loan

Could you please help me to close and issue. And change the cibil report from "settled" to "closed".

Card holder name: ashish kumar chand
Card number: [protected]

Thanks,
Ashish chand

[protected]

I had submitted a cheque in hdfc bank kengeri for clearing. But the cheque was bounced due to insufficient funds in the issue's account. It's already a week and i have not got the cheque still. I called the bank and they are saying they have resubmitted it and i will know the status after a week. Now the account of the issuer has sufficient funds and i am not able to get the cheque back. It's so pathetic to have the cheque not cleared for 15days. I want to know where is my cheque and if possible please return my cheque. I need to get it cleared asap.

I have received a call from hdfcsec saying tht there is some power down &due to that i am unable to login to hdfcsec for 3.5 valuable hrs of a trade day. Though i'm seeing tht my stocks going losses i was helpless. Intraday: i[censored]ser sell/buy didn’t happened then all stocks will auto square off @3.00pm of the same day. Which clearly didn’t followed.

My bank account was a salary account initially in 2013...later it got transformed to saving account (after i left the company probably). my account has been inactive since february 2016. recently when i rechecked my account, it shows negative balance.
There are two things that needs to be brought to notice:
1. I was never informed that some minimum balance had to be maintained in the account and the bank kept charging me fine without informing.

2.According to RBI regulations, banks are not allowed to make any customer's balance go in negative solely on charges levied for non-maintaining minimum balance.

https://rbidocs.rbi.org.in/rdocs/notification/PDFs/MBLRDC201114.PDF

Kindly reimburse my amount deducted or atleast negate the negative balance

My complaint ID: HBL[protected]

Dear sir/madam
I have purchased refrigerator throguh credit cred i want convert emi rs 17, 200/-
I have inform to customer care, they told that emi option available on credit card option but one month later on purchased after that they told me in credit card conversion option not available, huge amount i have bear how, my credit card no [protected] (Emi for 6 or 9 months), (My no [protected])

Respected sir,
I am ex employee of hdfc standard life insurance and my employee id is 114217, after leaving the company i applied for pf and after several reminders to hr through emails, telephone calls and visits to branch and even i called pf deptt for the release of pf no one concernd is taking steps, i called up several times to pf department but they are not listening to my query and i am following the issue from last one year but i am unable to solve my query. Even to know about my pf no i had to call several times to hr department and the pf department.

I have purchase a mobile on filplkart through emi and filpkart showing the emi 6 month amount - 1904 and hdfc bank calculated different amount for e. G - 2435, 2031 and i call to hdfc customer care they are not pick up my call.

Please send me the summary calculation of emi which was you calculation otherwise i complaint to comsumer form.

Contact me - [protected].

Hi,
I am shivaji,
On 26th sep 2016, a customer care executive from hdfc ergo called me n told about hdfc ergo health insurance,
I told i am not interested, he told abt the policy, i asked him is that mandatory, he replied "its ur new credit card so u can (must) take it", i asked him twice or thrice, he replied the same, i thought it was mandatory n told ok,

But later i came to know its not mandatory, so i called [protected] requested for cancellation of the policy, they told ur request for cancellation is taken, the policy reference number is hn[protected], after 2 days some customer care executive called me n spoke for 30mins, stating its not possible to cancel, i told him i need to cancel the policy, after few mins he told, ok we'll cancel the policy n told it leads a "black mark in cibil rating" (my name would be added in defaulter list of cibil) n he told its "only 438rs per month", so whatever he told abt cibil was true n told to continue with the policy, later came to know that cibil is only for credit rating n nothing to do with insurance,

So called [protected] n told to cancel, they told ur request is taken.

I called [protected] n i re-requested for cancellation, same thing repeated,
Now i need to know, why they need to call me?

Plz cancel my policy n refund all my money to my credit card

Regards,
Shivaji

My hdfc acc [protected]
I did an imps on 4 sep to sbi acc
[protected] worth rs 150000 with ref no.
[protected].
Neither the beneficiary acc has been credited and my acc has also been debited.
Kindly help

Catalyst insurance broker pvt. Ltd., had cheated me by providing false information that they will provide me personal loan of rs. 5 lakh with 3% interest rate and have to pay that amount after 15 years when my policy matured reliance will deduct that amount from maturity amount, if i buy hdfc life insurance. After buying insurance they never turned back. I paid premium of rs. 60, 000/-. The catalyst insurance broker pvt. Ltd, executive name...