I am having a hdfc bank credit card no [protected], I dont remember exactly how old is the card but what I remember that its about 6 years old card. There used to be no outstanding in my card till last year. Only since last one year there are irregular payments that too because of my extensive travelling. When the executive contacted me on 1st January, I wished her New Year and in return she said "madam ye sab to hota rahega pehale batao aap payment kyun nahi kar rahi hain bank ki"I told her listen there is a way to talk, you should know how to talk to a customer. further she added "madam card se kharcha karte samay to aap log ye nahi sochte". I disconnected the call and marked her no in block list. Next day again she called and started "aapko kya lagta bank ke paise lekar bhaag jaayengi aap". I again disconnected her call and again marked as block. And I stopped picking up the phones from unknown nos.
Then One guy Vijay Sharma approached me and I told him that I am too upset and dont want to make the payment till someone from the bank directly calls me. He assured me of an appropriate against this executive and also promised me that I will receive an apology for this behaviour. I made a chq of Rs. 20, 000/- dt 12th Jan'16 and dropped it in HDFC drop box. I also didnt bother to follow up on this executive. Next month again I made a chq for Rs. 30, 000/- and dropped it in the drop box, I dont remember the date for that.
Again I was travelling I missed out on making the payment, then suddenly I receive a call about 15 days back from one executive stating "madam aap payment kab kar rahi hain" I tod her "ek do din mein ho jaayegi". She said "kyun ek do din mein, aap aaj hi keejiye" I told her again "maine aapse kaha hai ki ek do din mein ho jaayegi to ho jaayegi" then she started "aap logon ka yahi hota hai bank ke paise lene se pehale nahi sochte jab payment nahi kar sakte the to kharch kyun kiya". I didnt find it worth continuing with her and i disconnected her call and marked as block. Next day I receive a call from one guy and he straight away asked me "madam HDFC bank se bol raha hun aapne hamara no block kyun kiya hua hai " I told him because you guys dont have sense to talk. He mentioned to me "aur aap log jinki neeyat kharab hoti hai unka kya, bank ke paise kharch karne se pehale kuch nahi sochte aap". I told him "not every customer is the same, probably you deal with those kind of people only. He said "maam hum choron ko achche se pehchante hain". Then I told him ki jab aapne chor bol hi diya to chor hi sahi, now do whatever u want to do. I am not going to make the payment. Then He said " aapki kuch to izzat hogi padosiyon ke beech mein, wahan itni beizzati karenge ki aapko sharam aa jaayegi and then he went on and on andI disconnected the call.
I received these calls from [protected], [protected], [protected].
My question from you is that is it way you train these guys to talk to your customers. If a customer will have ill intention why will s/he make a payment of 50, 000/- within 2 months. I have made a payment for Rs. 50, 000/- now I am hardly in India, its very easy for me to play a default. Is this how a customer suppose to be treated? The reason why I wrote such a lengthy mail only to know the practice your bank follows if this is the case then having any kind of association with this kind of a bank is not worth at all.
I am extremely disappointed with the way your agents have spoken to me and hurt my self respect deeply. I don't how customer friendly bank you are and what kind of an action you are going to take on this. No one holds the right to hurt anyone's dignity.
HDFC Bank customer support has been notified about the posted complaint.
Request you to write to [protected]@hdfcbank.com along with your card details and registered contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will will take it up on priority.
-Bejoy
HDFC Bank Customer Assistance.