HDFC Bank Complaints & Reviews

Address: Chennai, Tamil Nadu, 600073

Website: www.hdfc.com

Dear Sir,
I applied for home loan at last year April then i submit all the documents to hdfc representative Mr.KrishnaKumar and he processed my document after processing Technical department reject my file so that i ask to refund of which one i paid to hdfc for processing fees Amount of INR 8989 Via Check leaf but they said to contact to Mr.Satheesh at Adayar branch so that i went to branch and meet Mr.Sateesh and request to refund my money then he said to process this refund but very long days after e is not processed my file then again i visited branch i meet Sateesh he said need letter from me then i gave request letter also after some days i called to them he said request letter mentioned Doc No wrong so that he said send for request mail that one also i sent again he is not processed so again i visit to branch that time branch manager Mr. Vipin sing meet me and e agree to process my document but after 3 month completed still it is not processed it is very disappointing me because i am one of the customer of hdfc they are not responding Existing Customer also refund my Processing fees it irritating to hdfc home loan sanction department at adayar branch

HDFC Bank customer support has been notified about the posted complaint.

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B

balaviji

from Chennai, Tamil Nadu

Mar 10, 2016

Sir My compliant not resolved but its shows resolved

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C

chana69

from Mumbai, Maharashtra

Mar 13, 2016

they are happy with the resolution.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Dear Balaviji,

We request you to kindly send us your details like home loan account number, mobile number and email id through a private message so that we can address your concerns effectively.

Regards,
Team HDFC Home Loans.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Dear Balaviji,

We request you to kindly send us your details like home loan account number, mobile number and email id through a private message so that we can address your concerns effectively.

Regards,
Team HDFC Home Loans.

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B

balaviji

from Chennai, Tamil Nadu

Mar 18, 2016

Dear Sir,

I already mention my home loan file number in subject for your information[protected] my contact detail mobile number - [protected], my mail id - [protected]@gmail.com kindy do the needful.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Dear Balaviji,

Than you for sharing your details. Our team will get in touch with you soon.

Regards,
Team HDFC Home Loans.

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Address: 560054

Website: hdfcbank.com

Copy of the mail sent to the escalation teams of hdfc. Pasting it here to ensure that this gets the required visibility.

Escalation sent to all of these ids from my email id [protected]@gmail.com as on 10th of march, 2016 at around 4 am

â€‹ — forwarded message — from: vinod c
Date: thu, mar 10, 2016 at 3:56 am
Subject: unsolicitied sms
To: [protected]@hdfcbank.com, grievance. [protected]@hdfcbank.com, hdfc customercare

Hi teams,

This is vinod here and i am totally fed up of complaining several times to your team about sending me unsolicited sms to my mobile number.

My customer id is 21133993 and my mobile number is.

Previous instances were reported under pno[protected]ma, hbl=[protected]hbl=[protected] and through several other different complaints.

Today (10/03/2016), i received a sms from vm-hdfcmp at 03:17 am and the message reads, "dear customer, now recieving funds instantly on imps and chillr just got simpler. Use this pre-generated mmid 9240039 for your hdfc bank a/c no. Xxxxxxxx0549."

Could any of you explain to me the need for sending me an sms at around 03:17 am just to inform about some bloody crap that i am not even bothered??

I believe the best way ahead is to strictly terminate the biggest fool on earth whoever decided to send such an sms at midnight. Please inform your management that such rascals should be thrown off immediately as these are serious impediments to a bank like hdfc. As a customer, i seriously do not care about the hierarchy, if it is a senior person, please escalate this to the executive heads of hdfc including the chairman and ceo of hdfc so that such fools are sacked immediately without a second thought.

Was someone at my home critical or is it that someone at your office was in a critical condition that an sms was sent almost around midnight. These are the only scenarios when people will expect sms or calls at midnight or early morning hours.

If you do not stop such instances, then i will be forced to goto consumer court and report the stupidities of your bank

Please remove my number from all your lists and do not send me any sms apart from the transactional sms. — thanks and regards,

Vinod. C.

Email: [protected]@gmail.com

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Address: Nagpur, Maharashtra, 440008

I had done a transaction through internet on mobile on 8 th Jan 2016 at 3 am approx to add money to mobikwik wallet from my Hdfc bank customer ID 60112112 while amount debited the same was not credited to mobikwik...I complained on same day and contacted more than 10 times but didn't get my money back...date of resolution given many times and extended without reasons..

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 11, 2016

Verified Support

Dear Customer,
Your email has been received vide ref id[protected]. The matter is under investigation and our team will respond to you in 3 working days.

-Anay
HDFC Bank Customer Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I am HDFC Bank Customer. My Salary account number is [protected].
on 24th february there was a deduction of 858.75 Rs/ from my account as Debit Card Annual Fee .This is my salary account and I have talked to a HDFC bank executives also and he mentioned that there are no such deduction made from the banks. Kindly refund my all deducted amount as soon as possible. Also revert me back on my mail ID- [protected]@gmail.com and Contact number is [protected].

As i have complained on this forum, immediately i got a call from [protected] and the person asked me all the details of my hdfc card saying that he will refund the same amount immediately.and he asked me otp several times and hence my 2000 amount has been deducted and thereafter again 1000 was deducted as from oxigen wallet. and he didn't refunded any amount as such and 3000 got deducted immediately.Please see to this serious issues immediately and call on my no [protected].

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 11, 2016

Verified Support

Dear Customer,
Your email has been received by our senior management team. They will response to you in 3 working days vide ref id APW[protected]SA.

-Anay
HDFC bank Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I am HDFC Bank Customer. My Salary account number is [protected].
on 24th february there was a deduction of 858.75 Rs/ from my account as Debit Card Annual Fee .This is my salary account and I have talked to a HDFC bank executives also and he mentioned that there are no such deduction made from the banks. Kindly refund my all deducted amount as soon as possible. Also revert me back on my mail ID- [protected]@gmail.com and Contact number is [protected].

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Address: Kutch, Gujarat, 370001

Respected sir
I have an account in hdfc bank bhuj branch. In this account charg AMB CHRG INCC ST Charge deducted every month 684 ruppes since last 10 month so tatal charge deducted 6840.I am farmer not any businessmen or servent so I have not sufficient money to reserve at bank . Priminister say open at zero balance account but charged duducted in it so I request you to that do needful and protect consumer rights
Jadeja Dansanghji Manubha
Mota bandra bhuj kutchh

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 10, 2016

Verified Support

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account details, charges details, contact details and issue details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you.

-Bejoy
HDFC Bank Customer Assistance

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Address: 110048

Website: hdfc

My HDFC Bank account no. is [protected] is on Hold.

The reason told to me is non payment of minimum due of my Credit Card (New)No.[protected].

I have old credit card no.[protected] valid from Feb, 2013 to Feb, 2016.

There was amount due in my old credit card and new card was on process.

I did not know that to make payment to which card( old or new).I visited to HDFC GK-2 branch to clear my doubts and they were unable to clarify.
I waited for new card to pay my due, I received it late and my minimum due was increased. Now upto March, 2016 my minimum due was Rs.16, 656/- which I already paid on March 04, 2016.

HDFC hold my whole account, I can not use my money.

Even after so many calls made to them on[protected]/66668102 /61606161 and many more, all numbers are not working or not piced up by anybosy.

If I call to customer care, they transfer calls from one department to another but not able to help.

As I am sincere customer of HDFC paying may all dues of Credit Card since 2013 and also paid my personal loan installments (36) within time, its very unfortunate to hold the account of that customer even the due has been made.

Kindly look into the matter urgently.

Mohit Juyal

[protected]

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Address: Bangalore, Karnataka, 560029

HDFC bank used to provide a toll free numbers, which they have completely stopped now :
[protected],
[protected],
[protected]

None of these numbers work nowadays. They have converted all the numbers into paid numbers. Also, there is no direct email support ( except for credit cards ) .

Additionally, the complaint and greivance forms they provide on their official website are either broken, or there are only options for products and services. There is no option to choose any general grievance or complaint. Many a times you cannot just choose any of them.

If they can provide toll free numbers for customers out of India, why don't they provide a toll free number for Indian Customers ?
See the toll free numbers for every type of service being provided for Non-Indian customers :
http://www.hdfcbank.com/nri_banking/NRI-TollFreeNos.htm

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

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V

VishwasG

from New Delhi, Delhi

Mar 20, 2016

Sorry, I cannot discuss things with you on any private channel owned by HDFC itself. It doesn't help, as most of your replies are unhelpful. This is a very common complaint, and I have already provided all the details in the above post in a very clear language. If you have a good answer you can simply put it here. Thanks.

Vishwas.

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S

Stinu Mon

May 4, 2016

Worst service my salary account created but still indint get my salary update and in net banking it telling that there is no current or saving account for my ID and now without any intimation they debit my money 3000rs, and for that no proper customer care number and wasting time with IVR voice my mobile balance is getting wasted no email complaint desk.. Really worst n non user fenrd bank n there useless app.

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J

jeevan54in

from Mumbai, Maharashtra

Jul 10, 2018

Sent from my iPhone

Begin forwarded message:

From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.

Dear Sir.

I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.

As I wanted to buy on loan. I had not made up my mind.

But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.

This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].

I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.

Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.

The request number given to me is : [protected]

Today 15th June also I am told it will be definitely credited in my Account by June month end.

They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.

I need to have a email regarding facts for IPHONE Cash Back of my Account.

Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.

Regards.

Gayatri Jeevan Shenoy

Sent from my iPhone

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J

jeevan54in

from Mumbai, Maharashtra

Jul 10, 2018

Sent from my iPhone

Begin forwarded message:

From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.

Dear Sir.

I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.

As I wanted to buy on loan. I had not made up my mind.

But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.

This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].

I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.

Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.

The request number given to me is : [protected]

Today 15th June also I am told it will be definitely credited in my Account by June month end.

They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.

I need to have a email regarding facts for IPHONE Cash Back of my Account.

Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.

Regards.

Gayatri Jeevan Shenoy

Sent from my iPhone

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J

jeevan54in

from Mumbai, Maharashtra

Jul 10, 2018

Ms Yasmin.

It’s more than the time you have asked for.
Today I am writing to you on 6th July 2018 after
Keeping all my patience.

Today I received the debit amount confirmation of
Rs 4034 to Hdfc Consumer Against Loan Number
Mentioned below.

So. I have waited for cash back of Rs 10000 Of
iPhone which was assured while taking loan.

Please revert with positive answers to avoid Other problems.

Please also send me the Statement Of My Loan Account
Number [protected]. Till Date. On my registered
Email ID. [protected]@yahoo.co.in

Gayatri Shenoy
[protected]
28970022

Sent from my iPhon

On 20-Jun-2018, at 11:03 AM, loansupport wrote:

Dear Ms. Shenoy,

Thank you for writing to us.

This is with reference to your e-mail dated JUN 13, 2018 with Subject line : "IPHONE Cash Back Not Received.".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected]', which is also mentioned in the subject line. We are looking into the same and will revert to you within 5 (Five) working days.

We sincerely request you to bear with us in the interim.

You can also get the status update by speaking to our Phonebankers quoting the above Reference Number.

For our phone banking numbers, kindly visit http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

Warm Regards,
YASMIN SAYYAD
Customer Service Officer
LoanSupport Team
HDFC Bank Ltd.

Do not share your internet banking user name/password or Credit/Debit Card number PIN/CVV/OTP via e-mail or over the phone.

- Enroll for Pradhan Mantri Social Security Schemes by logging to your Netbanking account or visit nearest Branch. For scheme details refer the link :

PRADHAN MANTRI SURAKSHA BIMA YOJANA - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
PRADHAN MANTRI JEEVAN JYOTI BIMA YOJANA - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html

- Introducing "SmartBuy" for HDFC Bank customers...

- Your One Stop-Shop for Flights, Hotels, Shopping & more..Visit & Enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/

================================================================================...⇄

Disclaimer :

The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

================================================================================...⇄

HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email

To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm

________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "

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Address: New Delhi, Delhi, 110085

there is no respond from bank customer services i am ready to settlement the credit card payment card no [protected] from your bank credit card department please settlement this account as soon as possible thank you. HDFC bank also block my salary account . i call many time to settle my card payment but they are forcing me to make minimum payment . please settle my card payment .

Name: shahid ahmad
contact : [protected]

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Mr. Ahmad,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Bardhaman, West Bengal, 713212

Attunt realty private limited & attune tour and travel private limited are two company o[censored]s. We have two current account at city center branch, durgapur.
We are not getting proper service from bank as we want. After visiting several times we did not get the cheque book from them.
This is a single issue i told.
There are several types of issues.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 9, 2016

Verified Support

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your customer Id and contact details and ref ID-TTU[protected] in the subject line. Will take it up on priority.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500085

Hi my hdfc loan account number is 27385933 I paid all the emis but they kept my account active they haven't closed when I called to bank they said there is pending amount of Rs 650 about cheque bounce there is reason for the cheque bounce they haven't given me message and intimated me about that for that month Emi even if it is a cheque bounce the amount is too much they haven't given me loan for free they took the intrest so tell me to pay that amount or there any solution for this thanking u

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Address: Hyderabad, Andhra Pradesh, 500035

I applied for personal loan amounting rs. 1, 00, 000/- in may-2015 and loan amount was got credited in my bank of maharastra (BOM)bank saving account in the month of may-2015

From june-2015 onwards i am paying emi on regular basis through ecs/BOM net banking

But, till date i have not received any loan statement, sanction letter of loan etc. From the bank. Now, i require the mentioned details as well as personal loan schedule statement at the earliest

On[protected] when i am paying emi online through BOM net banking i saw SORRY YOUR REQUEST NOT PROCESSED but emi amount got deducted from mu BOM accout

My personal loan accoun no. Is 32647515. The tenure of loan is 3 years.

Please help and kindly forward the loan statement as well as personal loan schedule statement through e-mail. .

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Address: Bangalore, Karnataka, 560047

Website: www.hdfcbank.com

Hi,

I would like to know the process of closure of bank account and cancellation of credit card, because i am not happy with service provided and the information which was not discussed with me.
When I opened the HDFC bank account I was told that this account is a zero balance account. But no one told me that I will have to keep 10, 000 balance if salary is not coming to this account. Because of this reason 515.25 RS were deducted from my account three times in the month of march. I also didn't got any intimation from your side that the account is converted to saving account and I will have to maintain 10, 000 balance. So this kind of behavior is not proper in any sense. It will be rude if I will say that this is one kind of cheating. So stop cheating innocent people like me.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 9, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. Please mail us your account and contact details at [protected]@hdfcbank.com, mentioning ref id as TTU[protected] in the subjecy line. We will check and revert.

-Bejoy
HDFC Bank Customer Assistance

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P

Pushp88

from Bengaluru, Karnataka

Mar 11, 2016

I am not satisfied with the explanation given by you people. And I know you people wants to hide this explanation form others, that's why I got a unicast response from you. Can you please tell that this is the proper response. You are telling that without any intimation you can do whatever you want. Means you can also withdraw all my money. How anyone can have faith on a bank like you. This is the complete explanation.
Dear Mr. Tiwari,

Thank you for your patience and co-operation.

This is with reference to your e-mail regarding Waiver of Average Monthly Balances (AMB) Charges.

We understand our branch official Saranya T has contacted you and addressed your issues relating to Average Monthly Balances (AMB) Charges.
The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit.
In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.
Please visit:
http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions)
http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/...⇄ (On charges applicable for the Regular Savings Account)
Since the charges are charges as per schedule we regret our inability to refund the same and you need to forward you will have to maintain the requisite AQB Of Rs 10, 000 in your Savings Bank account failing which the Bank will levy AQB non-maintenance charges as applicable.

You may visit the following URL to access information for the complete information about fees and charges

http://www.hdfcbank.com/personal/accounts/savings_accounts/regular_savings_accou...⇄

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Address: Hyderabad, Andhra Pradesh, 500020

Website: www.hdfcbank.com

Please take necessary action on HDFC Bank as no other bank has debited money from savings account. It has debited nearly 1400 rs from the total savings of rs 1624 which was my savings in the bank saying the reason as charged for non maintenance account. This is not fair bank is their to give interest for any savings but this bank is debiting all the money which is saved.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your account details, charges detail and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

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Address: Thane, Maharashtra, 421203

I had taken you a credit card for buying a cell fone last year Jan 2015. I was informed my due dates to pay the credit card was 24th of every month.
I had been paying as per the usage and after 10 months in October 2015 a person from credit card department mentions that I was paying the amount on a wrong due date hence whatever amount i have paid till date is negligible.
Also we have options to pay the actual monthly amount or a minimum amount. I was informed its ok if i pay the minimum amount but it is more important to pay. Hence in fe months i have paid minimum amounts. I told later again that i can never pay a minimum amount as it will again lead my to penalties. My usage was 40000 /- out of which till date i have paid Rs 38, 000 and today my outstanding amount still stands as 40000/- .Reason they hdfc team had been charging me penalties for the wrong due date payments that i was doing and the minimum amount payments that I have done. Also today i did not carry my wallet and hence tried to withdraw cash from my ATM to remove my salary and i get to see that my account is blocked i cannot use my atm also my acounts show negative balanec for non payment of bill for the Month of Dec 2015 ONLY. I am the sole earner of the family and these guys have ruined my life with credit card non payment and today blocking my account. Also i had been in touch with credit cards cst service agents Rama and Jyoti with regards to settlement of the account and today when i am trying to reach them they are avoiding calls. I don't understand whom should i be contacting for all the false information shared with me by the customer support Credit card department. Are these the tricks that they use to cheat people and then take money from them. These is worst experience that i had with HDFC of which i have been a user from last 5 years.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your account/card details, complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

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Address: New Delhi, Delhi

I need to file complaint against HDFC Bank officials towards their casual approach while rejecting the WT o[censored]SD$ 6000 which was transferred from US on 4-2-2016. The sequence of transaction is as below:

1. WT was done on 4-2-2016
2. Money debited from US account on 9-2-2016
3. When I have not received the funds in my account for 7 days, I have raised complaint no HBL=[protected] on[protected] providing complete WT information asking about non receipt of fund but no resolution.
4. On[protected], I got a mail from Seema Kaka Jor Bagh branch mentioning that they have one WT lying with them which they are not able to transfer as they do not have the purpose of transfer. They came to know about my email id from the complaint which I raised on[protected]. The reason of not informing to Renu Goyal was that the cell and email id in her customer were old and not approachable. They never tried the cell and email from my ID in the same account where I am joint holder.
5. I provided the purpose of transfer on 24-2-16 itself and Seems Kaka confirmed that the money will take 1 day time to credit because cut off time has been gone for that date.
6. I have not received the funds in next 2 days.
7. I tried contacting Seema Kaka for 2 days but she decided not to pick up my phone.
8. Then I got a call from Jor Bagh branch that the WT has been returned back to US as unidentified transaction.
9. I came to know from the remitter bank that HDFC deducted US$ 50 while rejecting it.
10. The purpose of rejection is clear that bank is having the intention to earn charges and they have nothing to do with customer raising complaints for his money.
11. Now after 1 month I am out of 78US$ ($28 inward fees and $50 charged by HDFC for their own carelessness.
12. In total I lost 5500 (78 USD) + 9000 (forex rate impact) = 14500/-

I need HDFC bank to pay this amount to me as the rejection is totally due to their fault.

Contact emails of officials:

Seema.[protected]@hdfcbank.com - HDFC Jor Bagh Branch
kala.[protected]@hdfcbank.com - HDFC GK Branch
Abhinash.[protected]@hdfcbank.com HDFC Jor Bagh Branch
neetu.[protected]@hdfcbank.com - Branch Head - GK
yatin.[protected]@hdfcbank.com - Branch Head - Jor Bagh

HDFC Bank customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Website: www.hdfcbank.com

I called the customer care to pay off the loan I had taken on my credit card. I spoke to an agent (don't remember the name) who verified my details and gave me a pay off amount for which she took a lot of time. She then transferred me to another department stating I will have to place a separate request for closing the loan.

The other agent Namrata Singh whose supervisor is Ranjit Singh located at Mumbai Office verified my details again, made me repeat my credit card number almost 4 times and I was asked for the same details again which I had already verified with the previous associate.

Namrata was very rude and didn't assist me at all. I just needed more clarity in understanding how did she arrive at the closure figure however she got irritated every time I asked her a question. The reason I wanted to be more careful was because the previous associate gave me a different figure for closure.

She also refused to connect me to her supervisor upon request. She finally hung up on me and my query was unresolved.

This is pathetic service I must say. I am really disappointed and will surely close my credit card account once I have paid it in full

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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H

hchhapru

from Pune, Maharashtra

Mar 8, 2016

Pathetic Service - HDFC

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your card details, payment details, above mentioned complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

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Address: 637001

Myself Sowmia, account holder of hdfc bank, namakkal branch. [protected]- HDFC Account Number
Account holder name- Sowmia. R. On 8th feb'16 they have debited Rs.171.75 y from my account without any authorization (AMB CHRG INCL ST & CESS FOR FEB2015. Request to refund the amount asap. Am getting the alert message today. How can i keep a track of account balance.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560026

I have found that the HDFC Bank is charged 113 rupees on 08 March 2016 and it was happened previous also saying 3RD PARTY CASH TXN INC ST & EC. I don't regarding what reason they are charging

Bank Name: HDFC Bank JAYANAGAR 4TH T BLOK RVS paradise

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Address: Darjeeling, West Bengal, 734005

Mr.Pransanjit employee of hdfc ergo siliguri branch mb no.[protected].
He took my 3 documents for policy and afterba long time he forwarded me the policy being calling him and reminding him lot many time. Original of RC of the 3rd policy is still pending with him and he is making fake promises to return to me neither receiving call nor responsing.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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PMane

from Mumbai, Maharashtra

Mar 8, 2016

This is the status after you pay your hard earned money for the policy. They seem to neglect us all. They are interested in collecting premium. For Premium they will call number of times. But when it comes for settlement of claims, they will either not respond or send you number of queries that you get fed up and pay the hospital bill yourself

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