| Address: 105 S.N.P.Area, Sakchi, JAMSHEDPUR, East Singhbhum, Jharkhand PIN83101 |
| Website: www.hdfc.com. |
I bought a Samsung Galaxy 20FE5G mobile online, using HDFC debit card on09.9.2021. The offer of Rs.6000 cashback is not being credited to my savings account with the HDFC BANK ACCOUNT, whose debit card was used for the purchase of the mobile, even after a lapse of more than 180 days, although it should have been credited to my savings account in between 90 to 120 days. I happened to talk to the bank manager many a times but in stead of helping me, he suggested me to get the savings account with the HDFC bank closed, if I was not satisfied with the services, offered by the bank. Anyway I talked to the customer care officers who suggested me to email to "support @hdfcbank.com". The reply came that since I made the purchase on Non-Winner platform, I wasn't entitled to the cashback. There was not any thing of that sort on the screen at that time, in the advertisement on 09.9.2021. Had it been there, I would certainly have opted for the Winner. This kind of fraud is rampant. Banks come forward, offering cashback, just to save time in unnecessary cash transactions. Banks deny thereafter and laymen like us are fooled. I am 64, an M.DM.( General medicine)working in MGMMED.COLLEGE HOSPITAL, JAMSHEDPUR, JHARKHAND, PIN 831001.If I am denied help, how a layman can expect? I request you to look into the matter earnestly, so that, no more people get cheated, seeing such fraudulent advertisements.
HDFC Bank customer support has been notified about the posted complaint.
Hdfc Acc No is [protected].