Hi,
I have purchased a product on 28th April, 2021 from Amazon. com worth worth INR 10, 131.43 and have returned the product on 8th May, 2021. Amazon has refunded the amount back to my HDFC debit card on 19th May, 2021 but I haven't received the amount yet in my bank account. Even on Amazon website the status shows 'Refund in progress'. When I reached out to Amazon custom support, they mentioned that the amount has been sent to the Bank but the Bank has disputed the amount hence I may have not received the amount and suggested me to check with bank.
Since then I have reached out to HDFC team/grievance cell via innumerable emails but no adequate response. After taking several days they will come up with one excuse- "We wish to inform you that the said transaction is successfully credited to the merchant and therefore merchant has rejected the chargeback raised by us". They are not mitigating it in the right direction. Have clarified to the bank multiple times that I issue is of REFUND NOT RECEIVED for a returned bank.
I have provided enough proofs to the bank with refund's transaction ID I got from amazon's team.
HDFC Bank customer support has been notified about the posted complaint.
Feb 03, 2022
Updated by Himanir Attaching the latest email from amazon.
Transaction Id for refund (provided by Amazon team): 1OYU9BLC8DSS