I MR. HANMANT A. PATIL RESIDENT OF C 1: 4 : 02 JALKIRAN SOC., SECT. NO. 18, NERUL, NAVI MUMBAI-700406. HAVING HDFC BANK CREDIT CARD NO. [protected].( OLD CARD NO. [protected])
I AM LODGING COMPLAINT AGAINST HDFC BANK CREDIT CARD DEP.HAVE DEBITED UNUSED PURCHASE.
I RECEIVED SMS ON MY MOBILE AS FOLLOWS:-
1) THANK YOU FOR USING YOUR HDFC BANKCREDIT CARD ENDING 7473 FOR T RS. 25000.00IN ETSAFE POS D AT NETSAFE ON 2011.12.15: 16.01.21.
2) THANK YOU FOR USING YOUR HDFC BANK CREDIT CARD ENDING 7473 FOR RS. 1876.00IN ESTSAFE POSD AT NETSAFEON 2011.12.15 : 16.10.56'
3) THANK YOU FOR USING YOUR HDFC BANK CREDIT CARD ENDING 7473 FOR RS.2000.00IN ESTAFEPOSD AT NETSAFE ON 2011.12.15: 16.12.12
WHEN I RECEIVED SMS FOR ABOVE TRANSACTION, I WAS TRAVELLING., IMMEDIATLY I GIVEN COMPLAINT TO CUSTOMERCARE THAT IS REFERANCE NO. [protected].
PL. NOTE THAT I RECEIVED STETEMENTOF DEC. 2011 BILL AS FOLLOWS FOR ABOVE TRANSACTION
DATE MARCHANT NAME BILL AMOUNT SMS RECEIVED AMOUNT
15.12.2011 SFLOWERS SERVICE 24178.28 25000.00
15.12.2011 KASSIR RU TICKET 13896.59 15000.00
3rd SMS AMOUNT NOT BILLED ON AC.
PL. NOTE THAT I HAVE RECEIVED BY SMS TRANSACTION AMOUNT AND BILLED AMOUNT DIFFERENCE.
I HAVE ALSO SENT DISPUTE LETTER THEN I RECEIVED LETEER DATE 04.02.2012, MENTIONED AS , WE UNDERSTAND FROM OUR RECORDS THAT YOU HAVE CREATED NETSAFE CARD FOR 2000.00 ON15.12.2011. HOWEVRE, WE OBSERVE FROM OUR RECORDS THAT SAID NETSAFE CARD HAS NOT UTILIZED HENCE THE SAME HAS NOT BILLED TO YOUR CARD ACCOUNT.
I GIVEN POLICE COMPLAINT TO CYBER CELL CRIME BR NAVI MUMBAI,
I HAVE LODGE COMPLAINT TO CUSTOMER CARE TILL DATE NO ACTION HAS BEEN TAKEN AND EVERY CHARGING PRINCIPAL AMOUNT AND INTEREST .
PL. HELP ME TO REVERSE EN TIER AMOUNT AND INTEREST.
THANKING YOU, I AM WAITING YOUR REPLY.
REGARDS,
HANMANT A. PATIL
[protected]
MAIL ID: [protected]@hotmail.com
Aug 13, 2020
Complaint marked as Resolved
After 11 days of all this they told me everything will be cleared by Tuesday and I'll get the DD by Wednesday. It's Saturday now and my college has already opened and till today I have no idea if I'll get the DD next week or not. Because time was running out so I asked another person's contact number from the loan department. I was asked to contact Mr. Vishal Rajput (91-[protected]) who was the TL there, after calling him 4-6 times during the day he finally picked up. He informed that it's under process, I asked him why his team member was saying it's going to be cleared by Wednesday? he started shouting over the phone that he isn't the one who said I will get the DD by Wednesday and he is not liable what his team members say to me and then he started to scream and shout over the phone that I'm disturbing him and never to call on him again. He thinks he's not answerable to anyone and he has the right to mislead as well as shout at customers if they ask for the status of the loan process.
After everything said and done now I get to hear another tag line of 'it'll be cleared by tomorrow'. I have to answer my college that why I can't report to them on time because I myself don't know what's going or am I eligible for the loan or not or all the documents are correct or not. Because of their routinely answer of 'it'll be cleared by tomorrow' I have to ask college for some time. I've already rescheduled my reporting time with them 4 times already and now they ask me if I'm ever going to report since classes have already started. If I don't report next week I'll lose 35, 000 - which is the admission fee- and one year of my education.
Because of the slow processing and this misleading tag line of 'tomorrow it'll be cleared' I might lose my candidature with the college for not reporting on time and lose one year of my education. Thanks to the HDFC and their loan staff who never understands the urgency of the customer.