| Address: North West Delhi, Delhi |
Respected Sir/Ma`am
My name is Naraindas Nathermal Tolani. I am an NRI and resident o[censored]nited Arab Emirates. I have a priority account with HDFC Bank with a customer id of 8277419. The branch manager of the Sector 11 , Rohini, New Delhi branch had sold me a policy No. 13198835, Plan : HDFC Savings Assurance plan. I have been cheated by the branch manager, Mr. amit Bansal(HDFC Employee), the consultant of HDFC , Mr. Krishna.
The term of the plan is 10 years and the premium is Rs. 500,000 per annum. I was promised that I will get Rs. 72 lakhs or more at maturity. This policy started on 14/10/2009 and I paid premium for 2 years. For the third year, when I visited the branch, one of the employees named Mr. Amit Bansal conveyed that this policy is wrong and there is no benefit, and HDFC could hardly sell this plan. He said I will try to convert it to Hdfc Gold Fund, but later he sent a consultant from HDFC bank, for this plan, at my residence. The consultant said that he cannot cancel the policy but can try to reduce the premium to Rs. 10,000 per annum to which I agreed. Till 1 week I dint get reply for the confirmation of the new premium of Rs. 10,000, hence I visited the branch again. There I was told by Mr. Amit Bansal that we cannot reduce the premium. Then after a few days, I got a call from Vishakhapatnam, that my policy was overdue and I should pay the premium. I explained on the phone that I had spoken to the consultant of this plan and with my branch employee regarding the reduction of the premium. After, listening to all this the lady on phone said that I can reduce the premium to Rs. 250,000 instantly. I gave the telephone nos of the branch manager, Mr. amit bansal, the consultant who visited my residence to the lady. I asked her to talk to these people as I am in talks with them for reduction of the premium. Then again I did not receive any reply from anyone. Then I visited the branch again, and discussed the matter with the branch manager again. The branch manager called his head manager in front of me, and spoke about the entire issue and got an approval to reduce the premium to Rs. 250,000. Then as a confirmation he took my signatures on a blank form and he collected a chq from me of Rs. 250,000 dated 23/11/2011.
After a few days I tried to check the status of my payment online, and to my surprise, I saw that my policy is lapsed. Then I called the consultant, he then said that your policy has lapsed and you have lost your Rs. 10 Lakhs (The previous premium paid for 2 years). He said that please collect your chq of Rs. 250,000 from me.
I don’t know what to do, whom to contact now. This is how an NRI is fooled by various bank employees. Please help me get my money back.
Yours Truly
Naraindas Nathermal Tolani
[protected]
[protected]
Aug 13, 2020
Complaint marked as Resolved
Loan Account No Loan Amount Tenure EMI Status Product
18863393 93000.00 24 4554.00 Active PERSONAL LOAN
Account No. Branch Name
[protected] TRICHY ROAD MANOJ KUMAR R