HDFC Bank Complaints & Reviews

I had applied for Trading cum Demat a/c with HDFC Bank at St. Mary's branch at Secunderabad thru personal banker Mr. Venkat.
I have received the demat a/c bot not yet the trading a/c login_id & password due to which I was not able to sell my shares timely in the stock market. Moreover I am also not able to buy any shares from Market. I do not know what to do with this demat a/c when I am unable to buy or sell shares.
I contacted HDFC Bank for help thru their website which evoked no response.
Contacting Mr. Venkat at HDFC Bank is also of no help since he is asking me to directly deal with HDFC at Mumbai.
This is the type of customer service being provided by HDFC Bank when you request them to open a Trading a/c.

Dear Sir,

I am holding the HDFC Gold credit card No:[protected]. I have always payed my credit card dues on time but due to some urgent business i have to go overseas for 4 months from August 2009 to Dec 2009. when I returned in January 2010,i came to know my Card has been suspended for the reason that i havent paid Rs 1900/- in august which has levied with penalty and late fee to add up to Rs 4800/-,i was shocked i called customer care at number[protected] and requested him the detail of amount which on which the interest has been charged as i was sure there was no amount due...the representative rudely rejected my request and asked me to pay immediately... else face the consequence....i felt very
disappointed by his behaviour but i am firm as a responsible citizen i have every right to know what I am paying for , also no institution or organisation can force me to extract money illegaly .
Thanks
Ajay Joseph

I took car loan on New Honda City in Aug 2003. My car met with an accident after few months, Insurance co. took sometime to settel claims in between my 3 to 4 ECS got returned. I informed bank the reason and was ready to pay By paying one instalment extra every month alongwith there bouncing charges extra.

But Bank sent some Gundas to my house for collection who mis behaved with my mom due to which I fought with the bank. No one took my complaint seriously and finally I didn't paid any instalment and asked bank to make full n final settelement. It took another 1 year and finally we compromised and paid all banks dues and took NOC from them in 2005.

After that I have taker one Auto Loan from Citi Corp in 2004 which is fully paid, One home loan is running with HDFC bank only and also one personal load with Standard charted bank where all installments are paid on time without any default.

Now I want to go for a new car but coz HDFC has given my name as defaulter in Cibil no bank is ready to finance. Agreed in that particular case I was a defaulter but Bank forced me to behave like that it was not intentional. I work for Reputed company and belong to good family background with a good track record accept the details mentioned above.


I would request HDFC to pls. look in to the detail and accept my loan application. if not atleast provide correct information on cibil. When Bank has already got there money why they are still penalising me even after 5 yrs. they were equally at fault......

Pls. revert to me my Mobile no. is [protected].

Thanks & Regards

Monica Duggal

Hello sir,
I AM SASIDARAN FROM SALEM..I hold a HDFC Credit card . i have made a MY ALL AMOUNT of Rs 28000. they said U will be receiving the NOC letter and No dues letter. But until not i havnt received any thing. The amount has been cleared and refleted in Statment also. Today i spoke to the customer service . they said they dont have the details of the payment. How come they dont have the details of the payment and other things. i need to file a complaint on this. please help me tos solve this.THE ADDRESS OF THE BANK IS GIVEN BELOW
DIVYA
HDFC BANK PROCESSING UNIT,
A WING CONSULTANCY ,
102 NELSON MANIKAM ROAD,
SEBROS BUILDING,
CHENNAI

HDFC Bank started to harras consumer by charging on NEFT fund transfer . first of all HDFC are having less number of ATMS over city . So maximum tendency of anyone is to transfer money from netbanking . but now HDFC started to take unknown charges for NEFT fund transfer . Unneccessary consumer need to pay extra behind every transaction .

They are already using consumer's money . Apart from that now they will charge on consumer too .

HI,
I am using hdfc crdit cards but today on 20th jan 2010 i got call from their costomer execitive name Sameer from phone no [protected] and he abuse me and bound me to use such language also and this hurt me a lot . first they irritate me and next isult me . i want some concrete action

Dear Sir/Madam

My HDFC Savings Account no [protected] has been locked by HDFC credit card division. My account fund goes on hold. I am not able to do any transaction.

My Credit Card No.[protected]. Settlement Amount was Rs.10000/- which I will give payment in three installments, 1st installment of Amount of Rs1850/- which I have already paid by cash. Next two installments Amounts of Rs.4000/-.

After Paid my 1st Installment, I called Mr. Shankar Prasad Das (Mobile No.[protected]) every weeks, he said that hold for few days.

On 04/01/2010, I called to Shankar Prasad Das, he said that call to Mr. Ajit Singh (Mobile No.[protected]). Then send my father to Mr. Ajit Singh for Solve my problem. But there is no positive response. Mr. Ajit Singh said that call me tomorrow to solve this problem.

05/01/2010, I called to Mr. Ajit Singh, he gave me Tel No.[protected], the Number of Head of Credit Card Department Named Ms. Salma Khatun for solve this problem. I called lots of time to[protected], but there is no response. Then Call to Mr. Ajit Singh’s Mobile no. he disconnect my no. again and again. Then I called to Mr. Shankar Prasad Das’s Mobile No.,there is no response.

I called lot of times to Credit Card division of HDFC Bank, but they are not responding & not gave me right information. They are misguide me. (Person Named -1) Shankar Prasad Das, Mobile No.[protected], 2) Ajit Singh, Mobile No.[protected], 3) Ms. Salma Khatun, Tel No.[protected].

How can the Credit Card Department do Hold my Saving A/c without prior permission from the customer or any information from HDFC Bank.

HDFC Credit Card Department can check all my previous payment history. I was a prompt payer and should have trust.

I trusted the bank and kept money in Savings A/c. I had issued two cheques of Rs.1000/- and Rs.2000/- and other transactions.Who will bear the penalty and bret for the bounced cheques now.

I am getting in Problem for my daily transaction from last 04/01/2010. So, on 06/01/2010, Call to Grievance Cell to complain (Executive Person – Ms Sabnam). Complain No.TF[protected].

On 08/01/2010 one call comes from Tel No.[protected]. She said that Ms. Salma Khatun,(Mobile No.[protected]) Head of Credit Card Department would contact me for New Settlement on my above credit card.
No calls comes from there side, then I called to Ms. Salma Khatun, but I have not get any response and call transfer to massage box. Every time my mobile bill is increase for reason of call to that persons. Result every time I get harassment by HDFC Credit Card Department.

On 13/01/2010, one Call comes from[protected], Named Ms. Salma Khatun, She told me for settlement Amount of Rs.13000/- above. I am not accepting it because of my settlement amount was Rs.10,000/-. After Deducting Amount Rs.1850/-, Balance Rs.8150/- I can Paid it.

Then again I have report to Grievence Cell (Ms. Sabnam), She told me waiting for 24 hrs. But I have not received any response or any calls.

On 18/01/2010 at 19:29:16 P.M., one sms message comes from Hdfc Bank, Narration – “Amt of INR 11,473.37 debited to A/c xxxx4317 towards FUND TRF DM – [protected] value 18 Jan 2010. Withdraw cash 40% Faster at HDFC Bank ATMs”.

But one thing I want to know. When I have not signed Bank’s Auto Debit & Don't Giving Bank any Authority for Debit Money from my above Saving A/C. Then how dare Bank Withdraw Money from my Saving A/C. On 18th January 2010 HDFC Bank Transferred Rs.11,473.37 from my A/c without any intimation or call me.

Now Credit Card Unpaid Amount was Rs.8150/-, HDFC Bank Extra Rs.3323.37 Transfer to Credit Card A/c.

Please help me regarding refund my funds, which is extra transferred to HDFC Credit Card by HDFC Bank and close my above saving A/c and also above HDFC Credit Card.

I hope I will be getting some response and support from your side on this issue. Hope to hear from you in positive and get justice done

Regards,
Surajit Patra
Email : [protected]@yahoo.com

Dear Sir,
I have taken two wheeler ( Hero Honda CD Dawn Wide Vehicle Number MH29/L2086) loan from Punjab Centurian Bank, Nagpur which was tookover by HDFC Bank. Due to this problem, I didn't receive any documents from Centurian bank or HDFC. I have completed all EMIs of Rs.1457 without any bounce.
Now I require my NOC and statement of account urgently.
Hope u will reply immediately.

Regards,
Mr. Ulhas Bangde
[protected]

Respected Sir,

I am Saptarshi Banerjee of 59 Post Office Rd, Natun Para, Kolkata:700093. (Mobile number: +91-[protected])
A year back I applied for a personal loan of 1 lakh rupees from HDFC Bank, Kolkata (My loan account number is:[protected] for which I am paying an EMI of Rs. 2860/month through ECS system. This month January 2010, I missed one EMI due to some personal reasons. After that a personnel (Reshmi) from HDFC called me up to make that payment as CASH along with Cheque Bounce Charge. I made the payment the next day (16-Jan-2010) of amount Rs.[protected]+450) (Receipt Number:[protected]. But on 18-Jan-2010 I find that my account has been debited once again by HDFC of amount Rs. 2860. I called them up, but they say that the amount that I have submitted by cash will take 4 days to update, and in the mean time if there is amount in my bank account (within a span of 18 days) it would be automatically deducted. What kind of behavior is this? And also they are not ready to take a complaint. If I make a cash payment why not the account gets updated at then and there? And who would bear this loss of amount. Even if I get back the amount after say 10 days, who will pay me the interest for that amount, that I would have got if that amount was there in the account. Please help me regarding this.

Dear Sir,
I am Moreshwar Turkar having Credit Card [protected] paid a cheque of Punjab National Bank on 23-12-09 at 11.00am in HDFC bank but they collect payment on 29-12-09 from PNB which overdue me for Late fee & finance charges.
Why this type of delay is making to collect payment locally which requires only a day.
It is only to place surcharges and late fees on users na...
In the month of December I had to pay Rs 4056 against credit used and other charges, i had paid Rs 4056 on 23rd of Dec 2009 through local PNB cheques.

So, please arrange to cancel the late fees and surcharges laid on me.

Second thing is that whenever i have used credit card, you are giving SMS on my mobile number [protected] but in last month of December someone mis-used my credit card for booking on-line from Living Mrdia India Limited Delhi & Naaptol On line shopping Navi Mumbai, and no SMS is given on my mobile about trasaction.
I have doubts on your services and someone is behind this fraud happened on my credit card.
So, please arrange to track the person from Living Media India Limited who was handling me on[protected] at 7.25pm on their Interface [protected] and take the amount back.

So, please

I have two saving accounts with HDFC bank out of which one is salary account .
For last one month I am running around them to activate my third party transfer used in net banking, as sending money through check or draft to my parents is very time consuming.
Three times i have filled and submitted the form once in sanghvi (pune ) branch and later at aundh ( pune) branch.

Pls help me

Dear Sir/Madam,

Welcome you!!!

I am an HDFC Bank customer. My account details are as follows:

NAME: AMIT MITTAL
Acc No.: [protected] ( Salary A/c)
ATM No.: [protected]
Branch: HDFC Bank
SEC-14 GURGAON ( HR)


On 13th JAN, 10

MY A/C HOLD WITHOUT ANY SUFFICIANT REASON

SO MANY TIME I CALL WITH HDFC CUSTOMER CARE BUT NOT RESULT, ALSO I GO BANK BRANCH, THEY SAID TO ME I CANNOT HELP TO YOU

NOW YOU TELL ME WHERE AM I GO

I CANNOT WITHDRAW MY MONEY I FEEL SOME PROBLEM

PLS HELP ME
--
Regards
Amit
[protected]@rediffmail.com
[protected]

irrespectivelly the Bank is charging to my A/C for charge some money
Without intimation / information and not providing the customer documents/copy.
As attached bellow.....

1. my policy no is 11211371 hdfc life insurance my name is col jagdish singh retd

2. i have purchased this policy two year back

3. the agent who purchased the policy has forged my documents even my signature and date of birth has been forged. the photo state document which i have received is a proof

4,as per the policy the age of the policy holder should be maximum 65 years of age where as my age was 69 years so i am not eligible for the policy.

5. the proof of my age is in my pan card ,driving licence , passport and in my army identity card which i have got original.

6. when i spoke to your customer care they told that for my proof of age they have got driving licence copy only where as i had deposited pan card as proof also in my driving licence the age mentioned is 01/08/1938.where as as per your record it is in 1943.

7. to make me eligible for the policy he has forged my driving licence date of birth my actual date of birth as per driving licence is 01/08/1938.

8. he has also forged my application as in my application i had put 01/08/1938. as my date of birth

9. the photo state of application which you have send has not been filled by me nor it has got my signature

10. i am a seiner citizen and a retiered super class 1 officer.

11.for every transaction above rs 50000 pan card is required than how did you allot me policy without receivig pan card copy so the mistake is on your part also and your agent

12 i have paid only one installment and when i found i am not eligibli i stopped my payment.

13. i have contacted your customer care and your office of gorakhpur but without any result.

14. i want my one lakh back with interest of 12 % otherwise i have to go in consumer court and the media for harassing senier citizen and two war veteran i am giving 15 days to do the needful my phone no is [protected]

Hi,
I had an SBI account and debit card and I was happy with it .But when I joined Tata Consultancy Services, they wanted all employees to have an HDFC account as their service account probably because of a tie up with the bank.
Now on 9.1.2010 at 1 pm, my wallet containg my hdfc credit card([protected]) and hdfc bank debit card([protected]) was stolen from inside my bag and before I realised and reported on the same day, the thief had shopped for Rs 70000.Now few questions I have
1>Why does HDFC bank not have a pin authorisation for shopping on all its cards.
2>How can the merchants allow a guy to use a girl's card and get away with a false signature on charge slip without any identification.
As contacted with the bank I have submitted disputed transactions for both my cards but I don't have any visibility of what is going with my complaints.
For the required documents I have been running from police station to all the vendors to notary etc for several days now and after doing all that I am in no mood to pay for a thief's shopping with 3 month's salary of mine.
Please help me take this issue forward so that proper rules are in place and no one else is harassed like this.

I purchased an insurance policy from HDFC BANK of Rs.25000/- Premium. I did't get the policy papers for 1 month. I complained to bank , they replied i will get it soon as it has been dispatched. After 2 months I gave a request letter for surrender of policy and refund of the amount of premium. They gave me received for the application. But it has been more than 6 months I did't get my policy or any refund from bank. I am continuously contacting the bank persons but nobody is ready to reply.

Hi Team,

I had SIP in HDFC Top200 fund past two years and want to redemp the units. I had submitted redemp request on 29thdec and they had mistaken entered wrong Account number in folio. I had given the correction of account to them on 5th Jan. Still no information is available about my fund as of know. I had visited customer service center at hyderabad about 8 times and executive response is very unhealthly than standard government office. I hope to receive fund before next year.

Dear sir,

I herewith giving communication details had with concern costumer care department.Study the matter and do needful.

Thanking you,

M.R.DOSHI.

return of cheque(A/C no:[protected])
...
Sun, 9 August, 2009 7:53:52 PM
From: doshi mrunal <[protected]@yahoo.co.in>
...
Add to Contacts
To: [protected]@hdfcbank.com

New Microsoft Word Document.doc (33KB)
________________________________________
Dear Sir/Madam,

Pl. find herewith atteched bank statement for your kind persual & answer following points.

1. Rs.74,500/- deposited on 05/08/09. & on 07/08/09 your bank debit same ammount giving reason of bank strike. What is the meaning of debiting amount from my account after showing clear balance on 05/08/09?

2.on 08/08/09 you return the cheque of ammount Rs.25,000/- & charges me Rs.350/- for cheque return. I am not responsible for all this. so pl refund charges immediately or be clear from your side.

With regards,
M.R.DOSHI

________________________________________
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Fw: return of cheque(A/C no:[protected])/Reference Number-J09751047
...
Fri, 14 August, 2009 12:33:30 PM
From: doshi mrunal <[protected]@yahoo.co.in>
...
Add to Contacts
To: [protected]@hdfcbank.com

New Microsoft Word Document.doc (33KB)
________________________________________


--- On Sun, 9/8/09, doshi mrunal <[protected]@yahoo.co.in> wrote:

From: doshi mrunal <[protected]@yahoo.co.in>
Subject: return of cheque(A/C no:[protected]
To: [protected]@hdfcbank.com
Date: Sunday, 9 August, 2009, 7:53 PM
Dear Sir/Madam,

Pl. find herewith atteched bank statement for your kind persual & answer following points.

1. Rs.74,500/- deposited on 05/08/09. & on 07/08/09 your bank debit same ammount giving reason of bank strike. What is the meaning of debiting amount from my account after showing clear balance on 05/08/09?

2.on 08/08/09 you return the cheque of ammount Rs.25,000/- & charges me Rs.350/- for cheque return. I am not responsible for all this. so pl refund charges immediately or be clear from your side.

With regards,
M.R.DOSHI

Date: 13/08/09

This is with reference to telephonic talk had with bank's representative. I am not satisfied at all.

1.As you told, balance of Rs 74500/- credited on 05/08/09 is uncleared fund.I would like to say you that " attached account statement file is downloaded from netbanking. It is not a copy of HDFC bank's ledger book."
2.This is first time in my life i am able to see uncleared fund in my account statement.
3.later on, pl do all coresponce
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RE:'HBL=[protected]' return of cheque(A/C no:[protected]
...
Thu, 27 August, 2009 9:33:43 PM
From: doshi mrunal <[protected]@yahoo.co.in>
...
Add to Contacts
To: HDFC Bank Support <[protected]@hdfcbank.com>

New Microsoft Word Document.doc (52KB)
________________________________________


--- On Thu, 20/8/09, HDFC Bank Support <[protected]@hdfcbank.com> wrote:

From: HDFC Bank Support <[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' return of cheque(A/C no:[protected]
To: "doshi mrunal" <[protected]@yahoo.co.in>
Date: Thursday, 20 August, 2009, 4:21 PM
Dear Mr. Doshi,

Thank you for your patience and co-operation.

This is with reference to your e-mail dated August 09, 2009 regarding cheque return charges.

We have checked and confirm that your request has been taken care by the branch. We also note that Mr.Ashish Selarka has spoken to you with regard to the status of the cheque return charges levied to your account.

In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to http://www.hdfcbank.com/common/customer_center.htm for details of the Banking Ombudsman Scheme - 2006, for further information on how to escalate complaints to the Banking Ombudsman.


Warm Regards,
Jairaj
Customer Support
HDFC Bank Ltd.

Click the following URL to access details of our PhoneBanking numbers:
http://www.hdfcbank.com/personal/customer_center/customer_center.htm
___________________________________________________________________

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm
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Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

Dear Sir,

Thank you for reply.

Pl refer atteched bank statement & available balance sheet. I would like to say read carefully notes below availible balance sheet.How it is possible that amount credited to account on 04/08/2009 is deducted on 07/08/2009 (i.e. after 4 full working days ) giving reason bank strike. Also refer transaction ATW-[protected] -SURAT-GUJ made on 07/08/2009. It also shows credit balance of Rs.84534.85. Having this much balance you return cheque amounting Rs 25000.00 & charge Rs 350.00 for that. It is illegal action. I request you to refend all charges deducted.

Thanking you,

M.R.DOSHI

start:[protected] end:[protected]
________________________________________
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Applied home loan to hdfc bank meerut branch opp.Cc university road in july 2009 through mr .Gaurav m.No.[protected] & mr. Deepak mittal loan head hdfc/meerut branch.
After sanction of loan on 23.07.2009 check not issued by branch
& after few days both employes not pick phone ,i send registered letter to bank 0n 23.08.2009 there is no responce by bank .
After personel meet on bank ,bank refused to give loan.

In nov.2009 i asked to refund my processing fee but employees of hdfc home loan bank wait some few days more.
Please take necessary action aginst bank employee
& arrange to refund my processing fee rs.6612/-

Paramjit singh s/o sh gurdas ram
H .No.385 dev puri meerut
Near kiddies world public school
Meerut city (Up)250002 m.N0.[protected] & [protected]

Dear Sir,

There has been a repeated illegal and disproportionate charges leved by hdfc bank, West Marredpally, Secunderabad. I had given a letter for closure one of my account no.[protected] more than a year back and opened another account with Rs.25000 minimum balance. It took the bank more than a year to close the abovementioned account despite repeated visits to the bank. In the meanwhile the bank charged around Rs.800 plus service tax and cess, for not maintaining quarterly balance, which, the manager said would reverted back. Eventually the manager resigned and my money was lost.

Further with the new account [protected], although I had Rs.25000 in fixed deposits, the bank charged me a penalty of Rs.1000 plus taxes etc. On questioning thay said that I should maintain Rs.50000 in FD in order not to face any penalty.

Recently, I had called the HDFC phone banking and requested a pin for my wife's debit card. They took the request and said they would charge Rs.25 or 50 for the same. It was agreed. The pin arrived and the statement arrived six charges of Rs.50 amounting to Rs.300. When questioned through the phone banking, I was told that we had called the phone banking 6 times and the charges were levied because my balance was low in the account. What has phone banking has got to do with balance in the account and such charges inappropriate and unauthorised. I would like the bank to prove if such rules exist in the bank. I dont remember calling the phone banking number six times for the same request but theer are chances that the call might have got disconnected.

I would call this DAY LIGHT ROBBERY by HDFC and would like all the charges reverted back.

Kuberan Thondaiman