I am student in France and Indian Resident, i have HDFC ForexPlus, on Christmas even I was charged with Euro 142.4 and i tried to complaint as my card was compromised but could not connect call, i thought I might call in morning but another transaction of EUR 77.88 debited with message as "HDFC Bank Visa Multicurrency EUR Card ending with XXXX3039 was used for making a payment of EUR 142.4 at BLS*SITE123COM on[protected]:58", i maild as soon as I saw this, now the thing is HDFC is saying that to have a French Police report, but French Police is denying to file complaint as card was still in my possession and compromised online, HDFC keep on insisting that police report is need, please help me otherwise I have to file a Frace court case and India court case on HDFC, please note HDFC complaint number:MUMP[protected] and CRM case no. 17644277 for your action, and "RE:'HBL=[protected]' Web - Debit Card - Unauthorised Transaction - Unauthorised Transaction"
Feb 3, 2022
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2022
HDFC Bank Customer Care's response Dear Customer,
Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.
-Anay
HDFC Bank Customer Assistance
We sincerely regret the inconvenience. We have shared your details with the concerned team and our bank official will contact you on or before January 06, 2022.
-Zubin
HDFC Bank Customer Assistance