I have got a call from HDFC bank for Credit card about a 5 days ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for Credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got SMS with my ref number. then got 2 3 verification calls one my Mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my NAME/CONTACT NUMBER/ADDRESS details. I did that.
Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.
This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.
I am highly disappointed with HDFC bank service and Customer care support.
Pathetic pathetic.
Dec 30, 2021
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2021
HDFC Bank Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance
We regret the inconvenience caused. Your transaction with Citrus Txn ID UPI[protected]
processed on[protected] for Rs. 4590 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team