| Website: www.hdfcbank.com |
Hi this is Nitin. I have an account with your bank since the last 4 years.
My customer id is [protected] and my account number is [protected]
This was a Zero Balance savings account but I am jobless since Aug 2020. I have hardly any money to make ends meet. Its really a struggle since then.
Today, 17 Nov 2021 after more than one year of being jobless, I found out that HDFC made 3 back to back deductions for not maintaining a minimum balance of Rs. 10, 000.
I was shocked to see this, as mine was a 0 balance account!
Then I called up[protected]my HDFC virtual assistant's number) and spoke to Neha. She was extremely rude and pissed as i had called her around 6:15PM. She said that she cant do much as her shift ends at 6:30PM. She offered me a JUMBO LOAN (can you imagine?) and refused to transfer the call to a senior official and hung up on me!
It seems that HDFC automatically converts an account as per its wish and starts penalizing people for not maintaining the AMB (Avg Monthly Balance). How will i maintain any AMB when i am not informed through a call or email?
I am in a pathetic state and had Rs.2, 500 to buy some medicines. Now after the deduction of Rs. 708+708+177= Rs. 1, 593, I am literally broke and have no money.
I can not maintain a monthly balance of Rs.10, 000. I beg you to please help this poor man.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2021
HDFC Bank Customer Care's response Dear Customer,
At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance
Nov 22, 2021
Updated by Nitin S Nair I'm yet to receive any update from your team. I have shared my phone number but nobody has gotten back to me.
Nov 30, 2021
Updated by Nitin S Nair I cant see the reference number in the message above. Also, i haven't received any call as promised by Amit, Plz see the image. Requesting your urgent help!