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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 217

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P
Piyush11039
Aug 6, 2021
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Kyc details not updated

I am a salary account holder in HDFC bank and my account is blocked since last 10 days
after multiple visits to my nearest branch as well as hdfc branch located near my work location ( greater Noida Alpha 1 commercial belt ) somehow i managed to get the information that my KYC is not done properly

now the issue is that i have submitted all my kyc documents but still my account is in blocked state.
in this though...
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Ajji_12
Aug 6, 2021
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Address: HYD

I have problem with paying the loan amount due to some personal issue, so i requested backup to know possible ways to decrease the amount pay . So they suggested Loan restructure in the backup . So I called customer care and inquired about loan restructure .

But I haven't received any email or call from any one and loan got restructured . then I called HDFC bank to know why it got happened . They saying we dont know why it got restructured and if you want to cancel you have to submit the pan card, Adhar card . and form needs to be filled .

Strange why should i submit all this things for your mistake . As of now i have raised 3 Service requests, still no proper response .

1 st SR raised HYDR[protected] .
HDFC Bank customer support has been notified about the posted complaint.
Aug 06, 2021
Updated by Ajji_12
I am in rural area, i cant able to reach Backup due to my shift timings morning 6:00AM to 3:00PM . So understand my concern and do needful by cancelling the restructure .
Aug 09, 2021
Updated by Ajji_12
HYDR[protected] / HYDR[protected] These are Cases I have raised

Aug 09, 2021
Updated by Ajji_12
CRM case no. 15810515
Verified Support
Aug 09, 2021
HDFC Bank Customer Care's response
Dear Customer,

We confirm that we have responded to you vide interaction number[protected] on August 06 2021. Request you to write back on the same email ID.



-Zubin

HDFC Bank Customer Assistance
Aug 09, 2021
Updated by Ajji_12
I Have contacted Jayasri, but she is not allowing to listen my words ...she asking to submit the form with my signature with pan and adhar copies ..

Now here my problem is I am in rural area not possible to reach bank to submit, another way is to email but do not have printer and scanner in my location .. Lastly I can struggle taking one day leave and do all this process but my one day leave cost 5000 rps ... So, now tell me what to do

Here I have not requested for restructuring, it is restricted by backend team with out my approval ... Now jayasri saying I have to come to bank for the mistake done by bank team ... So please help cancellation of my restructuring ..
Aug 09, 2021
Updated by Ajji_12
Mistake done by bank people that restructuring done with out my approval, now why should I take risk to roam around bank by taking leave from my office for bank team mistake ...
Today Also i called Jayasri yadav Garu to get the update, she simply saying its not my fault you have to come to Bank and submit ... I again said i have not requested for restructuring why i have to accept and submit for cancellation .

For the same i requested for escalation, but she saying i have already escalated . Dont know 3 times i have raised the request 3 times it got closed with out any proper update.

And one more thing these Bank people asking for pan card and Adhar card ...Strange why i have to provide Adhar and Pan card for cancellation of restructuring which is not initiated by me .
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    Kola Mounika
    Aug 6, 2021
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    The people from HDFC bank are calling me daily and annoying for taking their credit card and increase limits, loans. To avoid their calls only I took credit card, they are making calls daily more than 10 times per day to increase limit and loans. Even though i tell them each time that i do not r have any requirement, each different person calls every time for the same from different numbers I blocked few still I’m getting lot of calls. Also i asked them to not call again and again since i already have given my opinion that i do not want to increase credit card limit and other loans and asked them to remove my name from their database, they just say ok and assure me that i wont get any calls ahead..still no use..Now its seriously like dog's tail..I am getting calls daily. Its really frustating and irritating as these people even call me during my office working hours and disturbing. It’s like a harassing, these people should be punished for this so that they won’t irritate people by calling many times for their business.
    HDFC Bank customer support has been notified about the posted complaint.
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      MaheshKumarS236
      from Hyderabad, Telangana
      Aug 6, 2021
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      Address: Pune Kharadi

      Hi HDFC Team,

      It's frustrating to have been treated like this way. My account has been blocked from transactions and several attempts, I am losing my patience that I cannot handle it anymore.

      I have tried to email more than 10 times and called customer care and also sent my family members to the HDFC Bank nearby home … But still, it's not useful.

      Please proceed with my account closure and send my funds to the account, which I will mention in my account closure form.

      It's very sad to see the services of the reputed HDFC Bank are at low, and I don't want to be targeted for this anymore.

      It's very substandard that after being a valued customer for more than 3 years with you, I had to face these issues.

      Thank you for treating me in this way.

      Regards, Mahesh Kumar S.
      +1 photos
      HDFC Bank customer support has been notified about the posted complaint.
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        S
        Shriib
        Aug 6, 2021
        Resolved
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        Resolved

        Address: New panvel, Maharashtra

        Ur transaction on HDFC Bank DEBIT/ATM Card ending 6645 for Rs. 2115.78 has been credited/reversed by www.firstcry.c on[protected]:15:00:03

        Above is the sms i received from bank, but when i saw the account statement, amount is not credited.

        What is the problem?
        Sep 9, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Aug 06, 2021
        Updated by Shriib
        I have received message from bank about reverse credit but why it is not reflecting in account.
        Verified Support
        Aug 09, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        We confirm that we have responded to you vide interaction number[protected] on August 09 2021. Request you to write back on the same email ID.

        -Zubin
        HDFC Bank Customer Assistance
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          Z
          zainabk
          Aug 6, 2021
          Resolved
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          Resolved

          I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 4267 without my concern on date: I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1289/-

          OneAssist Relationship Number : [protected]
          Name :- Zainab Kherodawala
          Mobile No. :- [protected]
          Sep 9, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 08, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://t.co/N2sk0voO2e and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. Once you receive the auto generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.

          -Zubin
          HDFC Bank Customer Assistance
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            B
            Bhagyesh Dhere
            Aug 6, 2021
            Resolved
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            Resolved

            Please see the below sms which I have recieved
            Although it says amount has been credited the actual amount I have not recieved yet in my bank for my H&M order which I had cancelled.

            Ur transaction on HDFC Bank DEBIT/ATM Card ending 2172 for Rs. 1499.00 has been credited/reversed by HENNESNM4669966 on[protected]:23:04:26
            Aug 6, 2021
            Complaint marked as Resolved 
            Had called HDFC customer care directly for this
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              S
              Shivani Kalra lamba
              Aug 6, 2021
              Resolved
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              Resolved

              Not accepting IFSC code while adding a beneficiary

              I am trying to add a beneficiary using HDFC net banking on my laptop, and I am putting the correct IFSC code but it is showing me no record found.

              I tried searching it by putting just the bank name and branch then also showing "No Record Found."

              I am trying to put IFSC Code - HDFC0000573 - HDFC BANK - GHAZIABAD -GANDHINAGAR Branch.

              Kindly assist in this matter, as soon as possible....
              +1 photos
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              rafsalta
              Aug 6, 2021
              Resolved
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              Resolved

              Dear SOD,

              Concerning the subject matter, please be inform you that may YONO account already debited with 20, 000/- through billdesk site dated 05-Aug-21 and till the time my HDFC account not credited with the amount
              +1 photos
              Sep 11, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                A
                Anil Gawli
                Aug 6, 2021
                Resolved
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                Resolved

                I need to change the address on my credit card. I have submitted the same to my nearest HDFC bank i have also attached Adhar card and Driving license but the bank rejected it due to signature missing and Adhar card download date older that 180 days.
                Note:- I agree that my signature may vary has it is 10 years old but for adhar card replacement i have attached driving license also, why you are not considering that.
                My relationship manager assured me that she will do this from the backend but since that she is not picking the phone and not even replying to my mails since 1 month
                Sep 9, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 07, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  Prerthi
                  Aug 6, 2021
                  Resolved
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                  Resolved

                  I hv booked ticket in air arabia but ticket not get booked so they refunded the amount today morning msg came as amount has been credited but when i looked in my account it is not get credited pls check that ehen it will get credited
                  Sep 9, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    H
                    HimanshuN01
                    Aug 6, 2021
                    Resolved
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                    Resolved

                    I paid monthly EMI correctly but after 1 day boi charged ecs bounce. I can't understand why this happen even after payment done successfully.
                    Sep 9, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 07, 2021
                    HDFC Bank Customer Care's response
                    Hi Himanshu,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    provide complaint reference number.
                    loan account number 58823470
                    reply
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                      B
                      Bala1906
                      Aug 6, 2021
                      Resolved
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                      Resolved

                      I have bought my iphone11 with HDFC bank debit card on April 2021 in Imagine, Skywalk, Chennai. After 120 days, cashback of Rs.5000 has been posted to Debit Card EMI loan account. They told, the cashback will be adjusted against the subsequent EMIs. But, they have not adjusted with my EMI, they took full EMI amount from my account. Kindly do the needful.
                      Sep 17, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 07, 2021
                      HDFC Bank Customer Care's response
                      Hi Bala,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
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                        Shankara Chary
                        from Hyderabad, Telangana
                        Aug 6, 2021
                        Resolved
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                        Resolved

                        ACH Debit Return Charges

                        Address: HDFC bank hiteccity branch hyderabad,telangana

                        Dear Team,

                        This is Shankarachary R having account no: [protected]. customer id: 45685460. I have insufficient funds for only 1 hour when ACH triggered in my account. date: 30/July/2021. It's my fault that i haven't kept sufficient fund. Please consider my concern as i'm keeping sufficient funds since days to debit from my account. Three times triggered with in hour when i don't have sufficient balance. Debited ACH charges...
                        +1 photos
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                        laljatin
                        Aug 6, 2021
                        Resolved
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                        Resolved

                        I added a beneficiary more than 24 hours ago but still, I am not able to send money.

                        I have been trying to reach out to customer care since evening and still, the problem is unresolved.
                        Just imagine this happening during an emergency.

                        This bank has taken its customers for granted.

                        Please resolve this issue asap.
                        +1 photos
                        Sep 8, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 06, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Pritam Lad
                          Aug 5, 2021
                          Resolved
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                          Resolved

                          RRN[protected]
                          Date of transaction 5 August 2021
                          Amount of transaction 10000
                          Remitter bank HDFC Bank
                          Beneficiary Bank State Bank of India

                          Amount deducted from HDFC account but it's not reflecting in SBI beneficiary account.
                          Sep 18, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 06, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance.
                          Verified Support
                          Aug 07, 2021
                          HDFC Bank Customer Care's response
                          Hi Pritam,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
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                            Poorni31
                            Aug 5, 2021
                            Resolved
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                            Resolved

                            Zomato IPO allotment is not done and the amount through bank is not revoked. It should happen withing 4 days of IPO allotment
                            Sep 10, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 07, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Vikas9700
                              Aug 5, 2021
                              Resolved
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                              Resolved

                              Team, I have been trying to transfer amount from my account but unable do so because of the error message mentioned in the screenshot below.

                              Please let me know what details are required to get this issue resolved.

                              My customer ID: 66830833
                              +1 photos
                              Sep 18, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 07, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Apologies for the inconvenience caused, We have shared your comments with the concerned team and our bank official will get in touch with you at the earliest by August 11, 2021. We request your patience in the interim.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                Banuprakash gururajan
                                Aug 5, 2021
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                                Resolved

                                Address: Bangalore

                                ACH Debit mandate registered for Rs. 6000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX20709 for Razorpay software pvt ltd with UMRN No.HDFC[protected]. this type of msg I got today please resolve
                                Sep 10, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 05, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  shailesh3311
                                  Aug 5, 2021
                                  Resolved
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                                  Resolved

                                  Address: India

                                  I am Hdfc bank credit card holder .this bank has auto debited Rs.1699/- from my credit card number 3122 without my concern on 24/06/2021. I am not interested about this service and don't want this membership any more. So I cancel the membership and refund this debited amount of 1699/- with dues of rs 200/- total amount is 1899/- .
                                  +1 photos
                                  Aug 16, 2021
                                  Complaint marked as Resolved 
                                  You charged me for late charge which is rs.500. why should i pay this if i have cancel my one-assist membership. i want my money back.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Shailesh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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