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HDFC Bank Complaints & Reviews

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Updated: May 26, 2026
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HDFC Bank reviews & complaints page 220

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Z
zainabk
Aug 6, 2021
Resolved
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I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 4267 without my concern on date: I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1289/-

OneAssist Relationship Number : [protected]
Name :- Zainab Kherodawala
Mobile No. :- [protected]
Sep 9, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://t.co/N2sk0voO2e and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. Once you receive the auto generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.

-Zubin
HDFC Bank Customer Assistance
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    Bhagyesh Dhere
    Aug 6, 2021
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    Resolved

    Please see the below sms which I have recieved
    Although it says amount has been credited the actual amount I have not recieved yet in my bank for my H&M order which I had cancelled.

    Ur transaction on HDFC Bank DEBIT/ATM Card ending 2172 for Rs. 1499.00 has been credited/reversed by HENNESNM4669966 on[protected]:23:04:26
    Aug 6, 2021
    Complaint marked as Resolved 
    Had called HDFC customer care directly for this
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 07, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      S
      Shivani Kalra lamba
      Aug 6, 2021
      Resolved
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      Resolved

      Not accepting IFSC code while adding a beneficiary

      I am trying to add a beneficiary using HDFC net banking on my laptop, and I am putting the correct IFSC code but it is showing me no record found.

      I tried searching it by putting just the bank name and branch then also showing "No Record Found."

      I am trying to put IFSC Code - HDFC0000573 - HDFC BANK - GHAZIABAD -GANDHINAGAR Branch.

      Kindly assist in this matter, as soon as possible....
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      rafsalta
      Aug 6, 2021
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      Resolved

      Dear SOD,

      Concerning the subject matter, please be inform you that may YONO account already debited with 20, 000/- through billdesk site dated 05-Aug-21 and till the time my HDFC account not credited with the amount
      Sep 11, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 07, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
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        A
        Anil Gawli
        Aug 6, 2021
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        I need to change the address on my credit card. I have submitted the same to my nearest HDFC bank i have also attached Adhar card and Driving license but the bank rejected it due to signature missing and Adhar card download date older that 180 days.
        Note:- I agree that my signature may vary has it is 10 years old but for adhar card replacement i have attached driving license also, why you are not considering that.
        My relationship manager assured me that she will do this from the backend but since that she is not picking the phone and not even replying to my mails since 1 month
        Sep 9, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 07, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          P
          Prerthi
          Aug 6, 2021
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          I hv booked ticket in air arabia but ticket not get booked so they refunded the amount today morning msg came as amount has been credited but when i looked in my account it is not get credited pls check that ehen it will get credited
          Sep 9, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 07, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
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            H
            HimanshuN01
            Aug 6, 2021
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            Resolved

            I paid monthly EMI correctly but after 1 day boi charged ecs bounce. I can't understand why this happen even after payment done successfully.
            Sep 9, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2021
            HDFC Bank Customer Care's response
            Hi Himanshu,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            provide complaint reference number.
            loan account number 58823470
            reply
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              B
              Bala1906
              Aug 6, 2021
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              Resolved

              I have bought my iphone11 with HDFC bank debit card on April 2021 in Imagine, Skywalk, Chennai. After 120 days, cashback of Rs.5000 has been posted to Debit Card EMI loan account. They told, the cashback will be adjusted against the subsequent EMIs. But, they have not adjusted with my EMI, they took full EMI amount from my account. Kindly do the needful.
              Sep 17, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2021
              HDFC Bank Customer Care's response
              Hi Bala,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
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                S
                Shankara Chary
                from Hyderabad, Telangana
                Aug 6, 2021
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                Resolved

                ACH Debit Return Charges

                Address: HDFC bank hiteccity branch hyderabad,telangana

                Dear Team,

                This is Shankarachary R having account no: [protected]. customer id: 45685460. I have insufficient funds for only 1 hour when ACH triggered in my account. date: 30/July/2021. It's my fault that i haven't kept sufficient fund. Please consider my concern as i'm keeping sufficient funds since days to debit from my account. Three times triggered with in hour when i don't have sufficient balance. Debited ACH charges...
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                L
                laljatin
                Aug 6, 2021
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                Resolved

                I added a beneficiary more than 24 hours ago but still, I am not able to send money.

                I have been trying to reach out to customer care since evening and still, the problem is unresolved.
                Just imagine this happening during an emergency.

                This bank has taken its customers for granted.

                Please resolve this issue asap.
                Sep 8, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 06, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  P
                  Pritam Lad
                  Aug 5, 2021
                  Resolved
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                  Resolved

                  RRN[protected]
                  Date of transaction 5 August 2021
                  Amount of transaction 10000
                  Remitter bank HDFC Bank
                  Beneficiary Bank State Bank of India

                  Amount deducted from HDFC account but it's not reflecting in SBI beneficiary account.
                  Sep 18, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 06, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance.
                  Verified Support
                  Aug 07, 2021
                  HDFC Bank Customer Care's response
                  Hi Pritam,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
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                    P
                    Poorni31
                    Aug 5, 2021
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                    Resolved

                    Zomato IPO allotment is not done and the amount through bank is not revoked. It should happen withing 4 days of IPO allotment
                    Sep 10, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 07, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      V
                      Vikas9700
                      Aug 5, 2021
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                      Resolved

                      Team, I have been trying to transfer amount from my account but unable do so because of the error message mentioned in the screenshot below.

                      Please let me know what details are required to get this issue resolved.

                      My customer ID: 66830833
                      Sep 18, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 07, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Apologies for the inconvenience caused, We have shared your comments with the concerned team and our bank official will get in touch with you at the earliest by August 11, 2021. We request your patience in the interim.

                      -Zubin
                      HDFC Bank Customer Assistance
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                        B
                        Banuprakash gururajan
                        Aug 5, 2021
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                        Resolved

                        Address: Bangalore

                        ACH Debit mandate registered for Rs. 6000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX20709 for Razorpay software pvt ltd with UMRN No.HDFC[protected]. this type of msg I got today please resolve
                        Sep 10, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 05, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          shailesh3311
                          Aug 5, 2021
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                          Resolved

                          Address: India

                          I am Hdfc bank credit card holder .this bank has auto debited Rs.1699/- from my credit card number 3122 without my concern on 24/06/2021. I am not interested about this service and don't want this membership any more. So I cancel the membership and refund this debited amount of 1699/- with dues of rs 200/- total amount is 1899/- .
                          Aug 16, 2021
                          Complaint marked as Resolved 
                          You charged me for late charge which is rs.500. why should i pay this if i have cancel my one-assist membership. i want my money back.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Shailesh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                            P
                            Pankaj0028
                            Aug 5, 2021
                            Resolved
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                            Resolved

                            I have done a recharge of rupees 599 at number [protected] but I have wrongly enter the number [protected] please help me to get my money back
                            Sep 10, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Aug 05, 2021
                            Updated by Pankaj0028
                            Please help me to get my money back I have attached screenshot of the transaction done by Payzapp app provided by HDFC

                            Verified Support
                            Aug 10, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            This is certainly not the experience we wish to deliver. We are sorry for the inconvenience caused to you, request you to provide your registered details & issue details to this link http://bit.ly/2aJ9wGW. Mention ref ID PZ[protected] in the comment box for us to investigate & revert to you on your registered email ID with a resolution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              A
                              Aldrin Antony
                              Aug 5, 2021
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                              Resolved

                              Address: nungambakkam

                              I availed a flexiPay option from my debit card. the plan is such that i can buy a product now and can pay it later at a predetermined tenure. i had bought an item which i was to pay back in 3 moths. for the first 2 months they charge interest. the first month i had paid the interest. the second month i was a little late to pay the amount and a collector from the bank had come to make the payment. the person had sent a link for the amount of the loan i had availed. i had paid the entire loan amount and should have been closed. but instead the loan remains open and i am being charged penalties every month since April. This has been affecting my CIBIL score badly and my account now is in minus. when i approached the bank or the customer care they say it lies with the consumer durable loan dept. When i contact them, they say that they do not have my loan number and have to approach the credit card department. Since i have only debit card and made the payment using it, the credit card dept. is also clueless on what should be done.
                              Oct 2, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 11, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We wish to inform you that our team is working on your query and will revert to you on or before August 17, 2021.

                              -Anay
                              HDFC Bank Customer Assistance.
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                                J
                                John C Anthony
                                Aug 5, 2021
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                                Website: fastag.hdfcbank.com/Home/RoadUser

                                Unable to log in to the site to recharge the FastTag Wallet. I get the message that the account is "Freezed". Complained to the Toll free number, and spoke to the staff who informed that he will check and call back, which he never did. I have not received any intimation for the freezing my account.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Unable to log in to the site to recharge the FastTag Wallet. I get the message that the account is "Freezed". Complained to the Toll free number, and spoke to the staff who informed that he will check and call back, which he never did. I have not received any intimation for the freezing my account. I have been calling customer care no from past 45 days none of them are least bothered and very irresponsible rely and till now its not solved. Every time I call them they say 2 days it will be resolved and within 30min will arrange call back but till date no solution the problem. and the worst part is that without intimating they have freezed the wallet.
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                                  Pari Nita
                                  Aug 5, 2021
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                                  Address: Bangalore

                                  Have received the following sms from bank:
                                  Dear customer ACH Debit mandate registered for Rs. 50000.00 /- with frequency MNTH in HDFC Bank A/c No.XXXXXXXXX51034 for BAJAJ FINANCE LTD with UMRN No.HDFC[protected].

                                  I have not given any mandate. Please resolve the issue. Screen shot of the sms is attached herewith.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    amarjit sankhua
                                    Aug 4, 2021
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                                    Address: Ganeswarpur,Remuna,Balasore

                                    After shopping from Flipkart, I have cancelled it. The money is reversed but the available credit limit is still displaying less than my total credit limit, Even OFFUS EMI, INTEREST are there in the latest statement.It was happened in 20th of June -July 2021 Period. If I have cancelled my product after purchasing, then why do I pay OFFUS Processing Fee and many more.

                                    The worst thing is that there was no customer service personnel to resolve my issue, only computerized voice are being set in Call Center.
                                    HDFC Bank customer support has been notified about the posted complaint.
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