Jun 19, 2021
Updated by manu13884 I got a call from HDFC Bank and the telecaller told that she that "They have successfully debited twice from my card". They are saying as if they have achieved something big. When i questioned the telecaller on how she can debit the amount twice without customers consent, she told that she will arrange a call from Credit cards section.
After that i received a call from credit cards section. The telecaller again told the same thing that the excess amount has been adjusted against my outstanding and the bill has been generated on 17th June'21.
I asked him that how can the bank adjust the amount against outstanding without customers concern. To which he started to use HDFC Bank technical words which as a common person, i didnt understand.
I clearly told him my request which is to credit back the extra amount which has been taken from my account. He then asked me to write to mail id - grievance.[protected]@hdfcbank.com.
When i asked him to provide the complaint ref no, he told initially that its not required. I asked how it can happen that you cannot provide me with complaint ref number and whats the proof iam having .
Now he gives a complaint ref no :[protected].
I tell him this is entirely different from the last complaint ref no which i was provided and since the complaint is not closed, you should be following the 1st complaint ref no.
To this he replied that i can mention both the complaint ref nos while sending mail to grievances mail id (mentioned above).
The telecaller told that the person holding the above mail id is the topmost person and he will surely provide solution.
I have the call recordings with me of all the calls which i had with different HDFC telecallers on this subject which can be produced as proof.
Thanks & Regards,
Manoj Mohan.
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the complete address of the Branch, date/time of your visit. Visit here https://bit.ly/2Hqff0y for help with branch address. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
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HDFC Bank Customer Assistance