HDFC Bank Complaints & Reviews

I having account in HDFC Bank in branch of sector 11 rohini in Delhi.
On 15 Aug 21, around 18:10 hrs, somebody fraudulently transfer Rs. 14, 800 from account without my consent. I got message form bank about that which was later disappeared from my phone. Within few minutes I raised my complaint about that debit card fraud and also blocked my account, debit card, UPI and Net banking.
My complaint number is MUMP[protected] which was later merged on reference number:[protected]raised in HDFC Bank)
Also raised complaint in Cyber Cell too. Complaint Acknowledgement No.[protected], dated[protected] & Complaint_Detail_[protected]
On 16 Aug21, I filled dispute card form, cutting copy of Debit card, and also attached copy of cyber cell and deposited in sector-11, home branch. (As per RBI guidelines filled complaint within 3 days of fraudulently happened.)
Meanwhile I got SMS & Email from cyber cell (on 16 Aug 21) which stated that
“Dear Sir/ Madam, Status of your Complaint Acknowledgement No.[protected], dated[protected]reported on Cyber Crime portal is Rs.14815has been Put on Hold. Kindly contact to your respective Bank/ Branch. Regards National Cyber Crime Reporting Portal.”
Then I rushed to my home branch and informed about that but they said me to contact customer service for that.
I got call from HDFC Bank (Ms Anita from Dispute department ). I advised her about that message. She told me that send mail on [protected]@hdfcbank.com and also quote that reversal amount from merchant.
I did that and sent mail on 19 Aug. to that email id.
from:
Delight Insight

to:
[protected]@hdfcbank.com

date:
Aug 19, 2021, 7:14 PM

subject:
Complaint MUMP[protected].

mailed-by:
gmail.com

Delight Insight

Thu, Aug 19, 7:14 PM (9 days ago)

to support

Dear All,

I had a word with Ms Anita from Dispute department

For you info I got message from HDFC

As per below mail, already did

"Msg HDFC Bank -Your request has been registered vide comp MUMP[protected].We will revert to you within 7 working days."

Please advice about the same

Got msg from Cyber cell Delhi Police

'Dear Sir/ Madam,
Status of your Complaint Acknowledgement No. [protected], dated 16/08/2021 14:53:40, reported on Cyber Crime portal is Rs. 14815 has been Put on Hold. Kindly contact to your respective Bank/ Branch.
Regards
National Cyber Crime Reporting Portal

Request you to get my amount reversal from merchant as per above message of cyber cell

Regards
Amit chhillar
[protected]

Then I got many mails from hdfc bank from dispute team ([protected]@hdfcbank.com) about that.
Also got message that they will advice within 7 working days.
I got mail form HDFC Bank on 27 Aug 21.
On Fri, 27 Aug, 2021, 11:38 Debit card Disputes, wrote:
Dear Customer,
Thank you for writing to us.
We take this opportunity to update you on your complaint regarding transactions of Rs. 14800.00 and Rs. 15.00 dated 15/08/2021 at M/s RAZ*GetMega on your Debit Card number ending with XX1182.
We would like to inform that the said transactions are duly authorized E-commerce transactions done using the above mentioned Debit Card. As you must be aware, as per regulatory guidelines, all online card transactions are to be carried through an additional authentication/validation.
This second level/additional password is the Verified through ATM PIN/Secured Password, and the same is privy only to the customer and an E-commerce transaction cannot take place without a possible compromise of the password by the customer and except the customer nobody else can access the Debit Card details and incur the transactions without the knowledge of the customer. Further the said PIN/Password needs to be kept discreetly by customer without the same being shared with any person or persons as it may result in the Debit Card being misused.
Following are the ways through which the password can be compromised:
I. Replying to a unsolicited mail and thus sharing personal account credential details (Phishing Mail).
II. By Compromising the Debit Card details & password by logging through a Cyber Cafe or a Shared Computer wherein malicious Software could capture the Password and passing the same to the third party.
III.The PC being infected by a virus (called as Trojan) which can capture a Password and the same being passed on to a Third Party.
IV.Password being compromised by the “Man in the middle attack " wherein a deviant Software hijacks the Computer and captures all information entered so as to use the same with a malicious intent.
Based on above information provided, the bank will not be able to bear the liability for disputed transactions.
Looking forward to your continued patronage & support.
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com . Alternatively, you can call our grievance cell at Toll Free:[protected].
The Reference number for your query is 16002892 .
Regards,

Vinod
Manager
HDFC Bank Ltd
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Now bank is saying that he is not liable for that. Straight way refusing that,
From above mail bank committed that transaction was done by debit card.

“ We take this opportunity to update you on your complaint regarding transactions of Rs. 14800.00 and Rs. 15.00 dated 15/08/2021 at M/s RAZ*GetMega on your Debit Card number ending with XX1182.
We would like to inform that the said transactions are duly authorized E-commerce transactions done using the above mentioned Debit Card. As you must be aware, as per regulatory guidelines, all online card transactions are to be carried through an additional authentication/validation. “
First of all transaction was not done by me of 14, 800 and was not duly authorized by me. Without my consent how bank did it. They sent any OTP for that to me. Which was not mentioned there.
As per RBI guidelines” IF you do so then you will not have to bear any kind of loss. RBI has also said that the fraudulently withdrawn amount from the customer's account will be returned to his bank account within 10 days on informing the bank within the stipulated time”
So request you to take up with bank and get my money back to my account. Even transaction was hold by Cyber cell as informed to bank but they didn’t took action on it.
Now only saying that it is not liable.
Without my consent, how money took from my account.

I have transferred Rs.1000 and Rs.500 on September 1st and I got the below SMS,

UPDATE: Your money transfer of INR xxxx on 01-09-21 timed out due to technical reason.

Amount got debited from my account

A reverse transaction of Rs 500 from Bothra Mobiles on 04 Sep 2021 at 15:54:09 not yet credited in account. Massage for same received but amount not yet credited in account, neither it is reflecting in any pending transaction.

Please release the the radha Krishna serial it so much onterst and so much attractable every24hours i watch vijay TV only please release the serial in afternnon at3.30

Please note that below mentioned 2 policies were mis sold to us as one time policy - We were never informed that these have to be paid multiple years together - I am a very small tour operator and it is not possible for us to continue paying further premiums for below mentioned 2 policies.

WE should be greatly obliged, If you kindly cancel the above policies and refund us the principal amount which We have deposited as a yearly Premium.

We have sent mail many times, but We are eagerly waiting for your proper decession as soon as possible.

. POLICY NO:[protected] Santanu Mitra-Date Of Birth- 04/12/1968, Phone No:- [protected].

POLICY NO:[protected], -- SRAVASTI MITRA. DATE OF BIRTH:-22/10/1970, PH.NO.-[protected]

[protected][protected][protected][protected][protected][protected][protected]

WITH BEST REGARDS,

SANTANU MITRA.
SRAVASTI MITRA.

I bought an iphone which had hdfc offer of 6000 cashback on 12th june. I checked with bank and was told that i will receive within 90 days.
90 days are about to end and I have not yet received any cashback.

How do you get insurance from my account without asking my permission
If money goes out of my account tomorrow, you are responsible for it.
Who gave you the right to deduct money from my account?
I need to resolve my doubts as soon as possible.

ACH Debit mandate registered for Rs. 15000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX60215 for Razorpay software pvt ltd with UMRN No.HDFC***

I got this sms today but haven't authorised any debit mandate. Customer care isn't useful. And branches are not open today being Sunday.

Dayanand [protected]

Plz release the amount hold through gefu held by hdfc

On 9th of August Amazon India processed the 199 Rupees refund in my debit card EMI but till now the payment si not added in bank account the Amazon india provided refund reference number[protected]
So please check and provide me the refund

I have applied for a credit card application on 22nd August. I got my e-approved email but it's been 14 days. Till now none of your HDFC Bank representative has call or visited to my office address for verification of my credit application.

Fraud person call me on Friday and he said that he is the assistant manager of HDFC Bank . He told me that you want job. I said yes. Then he said that there is one job you have to fill up kyc from online . I said ok . Then fraud person told me that you have to register . Fraud person told me give your I'd proof. I gave my I'd proof like hlsc marksheet, Aadhaar card, and passport size photo.fraud person said that you have to pay 499 . Finally I have pay 499 to his bank account . Then he change his word and told me that you have to pay 1499. I said what . Then he said that I told you 1499 but wrong he told me only 499. Please help me.

I have requested for disbursement in Home Loan [[protected]] for 6 L on 19th August. This is the last disbursement and is pending since then. We have absolutely no update - When we call the customer care they say it is with technical department and they are not able to reach them. Not sure why you cannot check with Home Loan Branch and get back. This is very poor service.

Can you please get back on this disbursement? We have also submitted the NOC from GHMC.

Sir/Madam,
I have UPI payment is done on 30.08.2021 by online game UPI id. so how to return my money

I did not receive the parcel related to new current account opened in hdfc bank, but received text message parcel delivered from bluedart, from Chennai, track no.[protected], pls help, asap

I am trying to beneficiary but due to not able to find IFSC code, I am unable to add beneficiary.

Trying to add - IFSC - HDFC0000054, HDFC0000088

The hdfc bank has put a hold on my funds of rupees 562.87 could you please refund . I am maintaining my account regularly!

In the month of june we applied for the incorporation of our company. During the process we selected the HDFC as a bank to open current account for the business process. In last three months we never received any email or phone call from HDFC.
First our company is incorporated in Himachal, but HDFC opened our account in Mumbai. Means not even possible to contact anyone.
Thereafter local branch guided us that first put some funds and then we will transfer this account. We already added 1 lakh in this account. Still its not operative. Nor we have any kind of access to this account. No ATM, no cheque book, No pass book and no internet banking.
All the complaint numbers which HDFC show at website, are just with inbuilt functions, no one is going to take your problem.
In the month of August we needed to add this account with RAZORPAY to accept payments for business purpose. But since we dont have even Cheque book, our account with RAZORPAY is not activated.
Since in RAZORPAY you can make only one id with all the documents, now we are facing challenge to receive the payments.
Now we demand HDFC that either, fix it asap. Or We wont our funds back and compensation for all this inconvenience. Its just unprofessional way of dealing to customers. I think we did mistake by selecting the HDFC bank as bank for our business transactions.

Dear customer care,

Without any information, bank has deducted Rs. 236 from my account. I want my money back and the reason also why it is deducted.

Kindly reply as soon as possible

Hdfc account details :
Account number : [protected]
Customer id :[protected]

Transaction details :
Reference number : mir[protected]
Narration : si fail due to insuff bal 260821-mir[protected]
Deducted date : 31 Aug, 2021
Amount : Rs. 236/-

I am waiting for your reply.

Hi, I transferred 50, 000 to another account yesterday, it was not credited in their account and here in my application it is showing Transaction timed out. What does that mean? When is the amount going to be either credited in their account or refunded to me?