HDFC Bank Complaints & Reviews

I have been receiving several emails since October 2020 indicating fastag transactions: recharging, debit, etc. in regions near Bengaluru. by a vehicle number KA16N9804. But this vehicle is not mine and I don't have a fastag account. Someone has been misusing my email address for this purpose.

The link provided in the Email from HDFC, where I can say that I am the wrong recipient of these emails doesn't work. It just leads to a faulty webpage. I tried to contact HDFC on their website, but there seems to be no proper way for me to register a complaint.

This looks like a scam. I thought that HDFC was more responsible than allowing unverified usage of email ids.

Since more than a month HDFC Telecallers had started calling me almost 3-4 times a day regarding personal loan, credit cards etc., wherein I have clearly explained them that I am not interested in their services but despite that the calls continued. I had escalated this to their official site for escalation too- [protected]@hdfcbank.com.

But there was no response from them. Finally after raising this complain on facebook page at one side Mr Anay had replied back to me on Facebook and assured me to help in this regards. Though a few minutes later I got a call from HDFC bank from someone claiming to be Mr Rahul Kumar- Mumbai, Mobile No.- [protected] and he started abusing in a sexual overtone. Even used the word Randi (###).

After re-raising of this complaint too there's no response from HDFC bank.

Henceforth, request you to kindly intervene in this case and find the accused and ensure that necessary actions are taken against him (them) so that such tele callers from HDFC bank could stop torturing customers like me (especially in such filthy kind of sexual overtone)

I have HDFC bank credit card ending with 3138. On 18/04/2021 I received an SMS stating that Rs. 1399 has been deducted from my account against ONE ASSIST RENEWAL Policy without my consent. I want this plan to be deactivated and the amount to be refunded back to me.

I am Anshad, My customer id 66249501
my redemption reward in credit card
my order no [protected] on[protected]
today not come, can you update m y email :[protected]@gmail.com

RE:'HBL=[protected]' Re: FasTag still not deliver
Inbox

HDFC Bank Support
25 Mar 2021, 10:30

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (March 23, 2021) with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected], which is also mentioned in the subject line. We are looking into the same and will revert to you within April 13, 2021.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
HDFC Bank Support
31 Mar 2021, 11:50

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (March 29, 2021) with Subject line : "Re: FasTag still not deliver".

We request you to provide the address proof to update and dispatch again or provide any nearest HDFC bank branch address along with branch code for us to send to proceed for further assistance.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄

31 Mar 2021, 13:16

to support


Hello,

Please find Attached address proof for your reference .

nearest HDFC bank

• Pancard Club Road
•
• Sr No 33/2, Mezzanine Flr, Arthashree, New Pancard Club Road
Baner
Pune-411045

hope will deliver very soon ??????

Best Regards
Shiv Kumar

HDFC Bank Support
31 Mar 2021, 16:33

to me


Dear Mr. Kumar

Thank you for writing to us.

This is with reference to your e-mail dated (March 30, 2021) with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected], which is also mentioned in the subject line. We are looking into the same and will revert to you within April 13, 2021.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

================================================================================...⇄

3 Apr 2021, 10:59

to support


Hello

I don't think I hdfc bank is able to support /delivery my fastag.

Please refund my money as soon as possible
I will be applying form other bank.

Warm regards
Shiv KUMAR


HDFC Bank Support
5 Apr 2021, 09:47

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (April 02, 2021) with Subject line : "Re: FasTag still not deliver".

We sincerely regret any inconvenience caused to you.

As
matter has already been taken up with the unit concerned raised by priority and we will revert to you within April 13, 2021.

We apologize you once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest. We want to stress that your concerns are important to us and will spare no efforts to resolve the matter quickly.

We treasure your relationship with the Bank, and looking forward for your continued patience & cooperation in the interim.


HDFC Bank Support
9 Apr 2021, 13:51 (13 days ago)

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (April 07, 2021) with Subject line : "Re: FasTag still not deliver".

We request you to provide Any one Proof of document (Aadhar card, Voter ID, passport, Driving license) to update the address and re dispatch the tag or kindly provide the nearest branch address with the recipient name and mobile number to Re dispatch the tag.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

================================================================================...⇄

9 Apr 2021, 21:27 (13 days ago)

to support


Hello,

how many time should i send you Address proof /aadhar number .if you are not able to check old customer mail.how can you deliver Fastag ????????????????????????????????????????????????????????????????????????????????...⇄

PLESE REFUND MY MONNY ON URGENT BASIS .

char bank sali

more than two months I am following for it. can you let me know how many month you more needed ????????????????????????????????????????????????????????????????????????????////...⇄
best re


HDFC Bank Support
12 Apr 2021, 13:21 (10 days ago)

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated April 09, 2021 with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected] which is also mentioned in the subject line. We are looking into the same and will revert to you on or before April 29, 2021.

We appreciate your cooperation and patience in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄

12 Apr 2021, 16:23 (10 days ago)

to support


hello,

refund my money ASAP UNTILL 13.04.2021. OTHERWISE PUT COMPLAINT AGAINST YOU HDFC CONSUMER FORUM. WHY DATE YOU CHANGING DAY BY DAY???????????????????????????????

WHY DATE FROM 13.04.2021 TO 29.04.2021 CHANGED ???????????????????????????????????????????????????????????

THIS IS MY LAST MAIL. WHY IS TAKING TO MUCH TIME?


HDFC Bank Support
12 Apr 2021, 16:54 (10 days ago)

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated April 12, 2021 with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

We are checking to re-dispatch the tag to you as per the aadhare that you have provided.

We appreciate your cooperation and patience in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄
================================================================================...⇄


shiv kumar 12 Apr 2021, 16:56 (10 days ago)
REFUND MONEY THATSIT


HDFC Bank Support
15 Apr 2021, 10:16 (7 days ago)

to me


Dear Mr. Kumar,

We sincerely regret any inconvenience caused to you.

We are looking into the same and will revert to you on or before April 29, 2021.

We apologize you once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest. We want to stress that your concerns are important to us and will spare no efforts to resolve the matter quickly.

We treasure your relationship with the Bank, and looking forward for your continued patience & cooperation in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄
================================================================================...⇄

Thu, 15 Apr, 10:29 (7 days ago)

to support


WHAT IS LOOKING, JUST WANTED TO UNDERSTAND, NOW IT'S MORE THAN 3 MONTHS. i HAVE VERY BAD EXPERIENCE WITH HDFC BANK .

+++++++++++++++++++++++REFUND MY MONEY+++++++++++++++++++++++

Thu, 15 Apr, 11:05 (7 days ago)

to support


WHAT IS LOOKING, JUST WANTED TO UNDERSTAND, NOW IT'S MORE THAN 3 MONTHS. i HAVE VERY BAD EXPERIENCE WITH HDFC BANK .

+++++++++++++++++++++++REFUND MY MONEY+++++++++++++++++++++++

Fri, 16 Apr, 11:31 (6 days ago)

to support


WHAT issue is LOOKING by HDFC, JUST WANTED TO UNDERSTAND, NOW IT'S MORE THAN 3 MONTHS. i HAVE VERY BAD EXPERIENCE WITH HDFC BANK .

+++++++++++++++++++++++REFUND MY MONEY+++++++++++++++++++++++


HDFC Bank Support
Mon, 19 Apr, 09:56 (3 days ago)

to me


Dear Mr. Kumar,

We sincerely regret any inconvenience caused to you.

The
matter has already been taken up with the unit concerned .

We apologize you once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest. We want to stress that your concerns are important to us and will spare no efforts to resolve the matter quickly.

We treasure your relationship with the Bank, and looking forward for your continued patience & cooperation in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄

Mon, 19 Apr, 15:06 (3 days ago)

to support


Hi Team,

The car name is my wife and find attached aadhar card for your reference.I am also repeating Car Registration No:MH12HL9913

Best Regards

2 Attachments

Wed, 21 Apr, 11:16 (1 day ago)
any Update ??????????????????????????????????//////

shiv kumar
13:03 (4 minutes ago)

to support


As per last communication, the deadline is next week. CAN YOU PLEASE LET ME KNOW PROGRESS ON IT ?????????????????????????????????? .

STILL YOU NOT HAVE ANY UPDATE. +++++++++++++++++++++REFUND MY MONEY ++++++++++++++++++++++++

[protected][protected]no excuses will be entertained++++++++++++++++++++++++++++++++

Gfh

My personal loan account at Hdfc bank was closed on my request but after many reminders via phone, email, WhatsApp, they have not provided me the loan closure letter (NOC).

Amount wrongly deducted under DC INTL POS TXN MARKUP + ST from my act without my notice on 15th April 2021.
A sum of Rs. 2108 was deducted from my account of HDFC, deducted under DC INTL POS TXN MARKUP + ST.
As per my understanding, this is "Txn - Transaction. Markup - Foreign currency markup. And this is not my request done on the requested date.

How this can be done without asking OTP, request nor I was intimated before the education.

Kindly refund my debited amount and let me know how this amount was debited from my account.

This very irresponsible service from HDFC that anyone can debit from my account without my permission.

(1) Complaint against HDFC Bank Credit Card Division relating
to threatening and harassment calls in respect of my
Credit Card No. [protected]
The Staff, Collection Dept and recovery team are continuously
harassing me by making calls for repayment inspite of a consumer
case C.C.58/2019, Dist Consumer Forum, R.R.District,
is Pending—Advocate appointed on behalf of HDFC after
one year. OP got exparte.

(2) Later, I paid the due amount of Rs. 10, 500/-as per the Settlement Letter of HDFC Dt. 15.2.2021, vide D.D.No. 245397 Dt. 24.11.2021 of SBI, Gayatrinagar Branch. the above case compromised on 31.3.2021 and the above CC58/2019 closed.
Even after compromise and closure of the case, the above people continued to harass me to pay the due amount-request to take action Against the HDFC Bank, Credit card Division-reg.

There was a balance of Rs.1200.00/- on my account but the next day when I checked my account, I saw a balance of Rs.-409.27. This was just after the day I paid EMI of Rs.10, 800.00/- for my personal loan on April, 07, 2021. I'm really puzzled, confused and angry. There is no statement available for that. Now I'm bankrupt. Please RETURN BACK my money. It is too much and instill mistrust to your faithful customer.

The issue that I have experienced was: My complaint is regarding the iPad offer to customers who has performed maximum value transactions in October and November. The winner list is published here: https://offers.smartbuy.hdfcbank.com/offer_details/16955

Name: Nand Kumar Agrawal
Card Number last 4 digits: 6079

I did multiple high value transaction during the offer period and my name is also on tnt winners list.

You have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Hello sir,

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 19th apr 2021 under the name of depository charges

Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.

Please do the needful as earliest.

My Virtual Relationship Manager Nutan is not responding to my calls and has very lethargic attitude

I Vishal Nellikeri holding a credit card of HDFC card number [protected].
But in the month of March 2021 my 4903 point has been lapsed without my knowledge and without ant intimation. Also in the Feb 2021 credit card statement no points will be expired it was mentioned, then how in month of March 2021 my points got lapsed.

Hello Sir/Madam,

This is in reference to the transaction made in my account under the header of depository charges; without any intimation by the HDFC bank.

Kindly be informed that an amount of INR 885.00/- was deducted from my HDFC savings/salary Account No.[protected] on 19th April 2021 under the name of DEPOSITORY CHARGES MAR[protected]

Initially when we did not have Demat Account, Representative...

1. Please correct the AADHAAR card number.
2. Please untag/deactivate/close the Vehicle *****5585 which is not owned by me.

Ref email - Re: Fastag wrongly tagged - long pending issue, requesting urgent help - ticket - 421294

This is almost a more than one month old issue and I mailed almost all hdfc-fastag id's which I know.

I have cancelled a order on flipkart, i immediately got a msg from hdfc that

Ur transaction on HDFC Bank DEBIT/ATM Card ending 7913 for Rs. 8999.00 has been credited/reversed by Flipkart Payme on[protected]:21:31:18

I checked the online statement and it is not credited into my account. I am scared as it's a large sum please help. Since it is a confirmation message from bank, i am assuming that the flipkart has done it's part. Will it ever get reflected in my account?

Hi Team,

I have visited HDFC bank Orai several times for my name correction in the account number# [protected] however the errant officials like Anuj Pachauri is playing with the customer issues and not providing the resolution based support.

Hdfc bank Orai has very pathetic staff .

Its been months and fast tag ahsnt beem delivered to my locatio yet

On 6th april paid my personal loan, but instead of 44237 of loan amount only 15000 was credited and remaining was put hold as I have due on my credit card.I paid my credit card due amount on 17th april of total 32327 to credit card from sbi net banking.But still my personal account is showing in minus.