HDFC Bank Complaints & Reviews

As per the Bank's T&C, for using my Platinum Debit Card for making a payment, I should get certain rewards points based on type of merchant.
Now suddenly I saw that my points are showing as negative balance(-500) and this is happening 2nd time. This is happening only in this Covid time. I use to spend a lot in my account and I am eligible for the points but instead i received -500 points. I complaint against this to my bank's Virtual relationship manager but no luck.

I reported this thing to many times but no luck. Also from last 1 year I haven't received any cashback promotional points on spendings. I am having Salary Account with HDFC and I work in software industry. Now I am planning to change my salary account to ICICI bank.

Hi Team,

I had an exisiting HDFC credit card which I lost and requested for another card. But I have not yet got the new card. It has been a year now. None of your customer support numbers seem to be helping as well. Please let me know what to do.

Thanks and Regards,
Satya Pandey

Hello sir,

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of Rs 885.00/- was deducted from my savings/salary account on 19 april 2021 under the name of depository charges march-2021

Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.

Please do the needful as earliest.

Regards,
Niraj Kumar Sahu
Mobile: [protected]
Acc No: [protected]
Branch: Noida sec-63

सर मै HDCF बैंक जालौर में मेरे संसथान का खाता ओपन करने हेतु गया और खता नंबर के लिए मैंने मेरा मोबाइल नंबर रखने को बोला जो HDFC बैंक सूज खाता नंबर का नियम है जिसके लिए मेरे से 1000000 दस लाख का चेक माँगा खाता ओपन के लिए जो गलत प्ल्ज़ जानकारी देवे खाता ओपन के लिए इतना बड़ा चेक लिया जाता है किया मै खुद HDFC का लास्ट 5 साल से customer जो मेरी id 66562232 hai

mobile No. [protected]

Amount of Rs. 25 is debited with the description NWD DEC CHG (ATM Withdrawal charges) even though my account was opened as salary account and was said there will be no surcharges for any no of withdrawals from ATM other than HDFC. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

Hi i had purchased iPhone 11 on 13th July 2020 from Unicorn Infosolutions Pvt Ltd., Pune for 73600/- and there was an offer of 10% cashback within 120 days. Its been almost 9 months and haven't received any cashback. Please check and revert.

From last two months I have been charged for some offus emi which I’m not aware of.please check the details and give me a call and try to resolve asap and I’m not going to pay for this month until and unless this issue is resolved.

As discussed all payments for my credit card ending with 7058 had been done and was promised to get the NOC with 10 days after payment. But I haven’t Received the noc yet. All my details in the bank like my date of birth and email address have been updated wrong. I was asked to mail at escalation.[protected]@hdfcbank.com but my mails got bounced. Can I please receive my noc at [protected]@gmail.com

Hi,

I am Saswat Kumar Panda, my debit has been blocked without any reason, more over i didn't get any intimation, message, form bank or courier department and form three days asking unblocked the debit card but till now my account has been not activated and they are not even taken any action on this. While you are blocking don't you have any responsibility to intimate the customer or else any message. While opening an account...

I have opened NRO and NRE account with HDFC and after the account got activated and I am not getting OTP on my international number (Vietnam number).

I have been contacting the home branch. But nothing has worked yet.
I am not getting any sms from the bank.

UPDATE: Your money transfer of INR 40, 000.00 on 24-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].

Hello i have a running loan in your bank
loan number is 46833336
Since last couple of years i used to pay my current loan’s emi manually in this account number
[protected] and someone from customer care used to update the transaction number on my behalf, hence i used to get mandate reject messages in ur system as the account which was registered for auto deduction was closed and unfortunately i couldn’t got a chance to register another account for auto deduction until last year my account got registered and emi as usual getting deducted automatically.

Bottom line is i am regularly paying emi even before time since almost 4 years.

Now due to this my cibil getting affected despite of paying each emi on time via help desk.

Plz look into this asap

I have been wrongly charged emi on my card when I have paid my full balance everytime before my due date. Please help resolve this.

OFFUS EMI, PRIN NB:03, [protected] (Ref# 09999999980421005445340) 1, 199.78
21/04/2021 OFFUS EMI, PRIN NB:03, [protected] (Ref# 09999999980421005445365) 1, 389.12
21/04/2021 OFFUS EMI, INT NBR:03, [protected] (Ref# 09999999980421005445373) 170.39
21/04/2021 OFFUS EMI,...

I have been receiving several emails since October 2020 indicating fastag transactions: recharging, debit, etc. in regions near Bengaluru. by a vehicle number KA16N9804. But this vehicle is not mine and I don't have a fastag account. Someone has been misusing my email address for this purpose.

The link provided in the Email from HDFC, where I can say that I am the wrong recipient of these emails doesn't work. It just leads to a faulty webpage. I tried to contact HDFC on their website, but there seems to be no proper way for me to register a complaint.

This looks like a scam. I thought that HDFC was more responsible than allowing unverified usage of email ids.

Since more than a month HDFC Telecallers had started calling me almost 3-4 times a day regarding personal loan, credit cards etc., wherein I have clearly explained them that I am not interested in their services but despite that the calls continued. I had escalated this to their official site for escalation too- [protected]@hdfcbank.com.

But there was no response from them. Finally after raising this complain on facebook page at one side Mr Anay had replied back to me on Facebook and assured me to help in this regards. Though a few minutes later I got a call from HDFC bank from someone claiming to be Mr Rahul Kumar- Mumbai, Mobile No.- [protected] and he started abusing in a sexual overtone. Even used the word Randi (###).

After re-raising of this complaint too there's no response from HDFC bank.

Henceforth, request you to kindly intervene in this case and find the accused and ensure that necessary actions are taken against him (them) so that such tele callers from HDFC bank could stop torturing customers like me (especially in such filthy kind of sexual overtone)

I have HDFC bank credit card ending with 3138. On 18/04/2021 I received an SMS stating that Rs. 1399 has been deducted from my account against ONE ASSIST RENEWAL Policy without my consent. I want this plan to be deactivated and the amount to be refunded back to me.

I am Anshad, My customer id 66249501
my redemption reward in credit card
my order no [protected] on[protected]
today not come, can you update m y email :[protected]@gmail.com

RE:'HBL=[protected]' Re: FasTag still not deliver
Inbox

HDFC Bank Support
25 Mar 2021, 10:30

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (March 23, 2021) with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected], which is also mentioned in the subject line. We are looking into the same and will revert to you within April 13, 2021.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
HDFC Bank Support
31 Mar 2021, 11:50

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (March 29, 2021) with Subject line : "Re: FasTag still not deliver".

We request you to provide the address proof to update and dispatch again or provide any nearest HDFC bank branch address along with branch code for us to send to proceed for further assistance.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄

31 Mar 2021, 13:16

to support


Hello,

Please find Attached address proof for your reference .

nearest HDFC bank

• Pancard Club Road
•
• Sr No 33/2, Mezzanine Flr, Arthashree, New Pancard Club Road
Baner
Pune-411045

hope will deliver very soon ??????

Best Regards
Shiv Kumar

HDFC Bank Support
31 Mar 2021, 16:33

to me


Dear Mr. Kumar

Thank you for writing to us.

This is with reference to your e-mail dated (March 30, 2021) with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected], which is also mentioned in the subject line. We are looking into the same and will revert to you within April 13, 2021.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

================================================================================...⇄

3 Apr 2021, 10:59

to support


Hello

I don't think I hdfc bank is able to support /delivery my fastag.

Please refund my money as soon as possible
I will be applying form other bank.

Warm regards
Shiv KUMAR


HDFC Bank Support
5 Apr 2021, 09:47

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (April 02, 2021) with Subject line : "Re: FasTag still not deliver".

We sincerely regret any inconvenience caused to you.

As
matter has already been taken up with the unit concerned raised by priority and we will revert to you within April 13, 2021.

We apologize you once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest. We want to stress that your concerns are important to us and will spare no efforts to resolve the matter quickly.

We treasure your relationship with the Bank, and looking forward for your continued patience & cooperation in the interim.


HDFC Bank Support
9 Apr 2021, 13:51 (13 days ago)

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated (April 07, 2021) with Subject line : "Re: FasTag still not deliver".

We request you to provide Any one Proof of document (Aadhar card, Voter ID, passport, Driving license) to update the address and re dispatch the tag or kindly provide the nearest branch address with the recipient name and mobile number to Re dispatch the tag.

Warm Regards,
Divya Murli Gurnani
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

================================================================================...⇄

9 Apr 2021, 21:27 (13 days ago)

to support


Hello,

how many time should i send you Address proof /aadhar number .if you are not able to check old customer mail.how can you deliver Fastag ????????????????????????????????????????????????????????????????????????????????...⇄

PLESE REFUND MY MONNY ON URGENT BASIS .

char bank sali

more than two months I am following for it. can you let me know how many month you more needed ????????????????????????????????????????????????????????????????????????????////...⇄
best re


HDFC Bank Support
12 Apr 2021, 13:21 (10 days ago)

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated April 09, 2021 with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected] which is also mentioned in the subject line. We are looking into the same and will revert to you on or before April 29, 2021.

We appreciate your cooperation and patience in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄

12 Apr 2021, 16:23 (10 days ago)

to support


hello,

refund my money ASAP UNTILL 13.04.2021. OTHERWISE PUT COMPLAINT AGAINST YOU HDFC CONSUMER FORUM. WHY DATE YOU CHANGING DAY BY DAY???????????????????????????????

WHY DATE FROM 13.04.2021 TO 29.04.2021 CHANGED ???????????????????????????????????????????????????????????

THIS IS MY LAST MAIL. WHY IS TAKING TO MUCH TIME?


HDFC Bank Support
12 Apr 2021, 16:54 (10 days ago)

to me


Dear Mr. Kumar,

Thank you for writing to us.

This is with reference to your e-mail dated April 12, 2021 with Subject line : "Re: FasTag still not deliver".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

We are checking to re-dispatch the tag to you as per the aadhare that you have provided.

We appreciate your cooperation and patience in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄
================================================================================...⇄


shiv kumar 12 Apr 2021, 16:56 (10 days ago)
REFUND MONEY THATSIT


HDFC Bank Support
15 Apr 2021, 10:16 (7 days ago)

to me


Dear Mr. Kumar,

We sincerely regret any inconvenience caused to you.

We are looking into the same and will revert to you on or before April 29, 2021.

We apologize you once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest. We want to stress that your concerns are important to us and will spare no efforts to resolve the matter quickly.

We treasure your relationship with the Bank, and looking forward for your continued patience & cooperation in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄
================================================================================...⇄

Thu, 15 Apr, 10:29 (7 days ago)

to support


WHAT IS LOOKING, JUST WANTED TO UNDERSTAND, NOW IT'S MORE THAN 3 MONTHS. i HAVE VERY BAD EXPERIENCE WITH HDFC BANK .

+++++++++++++++++++++++REFUND MY MONEY+++++++++++++++++++++++

Thu, 15 Apr, 11:05 (7 days ago)

to support


WHAT IS LOOKING, JUST WANTED TO UNDERSTAND, NOW IT'S MORE THAN 3 MONTHS. i HAVE VERY BAD EXPERIENCE WITH HDFC BANK .

+++++++++++++++++++++++REFUND MY MONEY+++++++++++++++++++++++

Fri, 16 Apr, 11:31 (6 days ago)

to support


WHAT issue is LOOKING by HDFC, JUST WANTED TO UNDERSTAND, NOW IT'S MORE THAN 3 MONTHS. i HAVE VERY BAD EXPERIENCE WITH HDFC BANK .

+++++++++++++++++++++++REFUND MY MONEY+++++++++++++++++++++++


HDFC Bank Support
Mon, 19 Apr, 09:56 (3 days ago)

to me


Dear Mr. Kumar,

We sincerely regret any inconvenience caused to you.

The
matter has already been taken up with the unit concerned .

We apologize you once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest. We want to stress that your concerns are important to us and will spare no efforts to resolve the matter quickly.

We treasure your relationship with the Bank, and looking forward for your continued patience & cooperation in the interim.

Warm Regards,
Barkha Tibrewala
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
================================================================================...⇄

Mon, 19 Apr, 15:06 (3 days ago)

to support


Hi Team,

The car name is my wife and find attached aadhar card for your reference.I am also repeating Car Registration No:MH12HL9913

Best Regards

2 Attachments

Wed, 21 Apr, 11:16 (1 day ago)
any Update ??????????????????????????????????//////

shiv kumar
13:03 (4 minutes ago)

to support


As per last communication, the deadline is next week. CAN YOU PLEASE LET ME KNOW PROGRESS ON IT ?????????????????????????????????? .

STILL YOU NOT HAVE ANY UPDATE. +++++++++++++++++++++REFUND MY MONEY ++++++++++++++++++++++++

[protected][protected]no excuses will be entertained++++++++++++++++++++++++++++++++

Gfh

My personal loan account at Hdfc bank was closed on my request but after many reminders via phone, email, WhatsApp, they have not provided me the loan closure letter (NOC).