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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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S
sgrpwr
Apr 17, 2021
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Address: HDFC Bank, Kasturba Gandhi Marg Branch, Bangalore, Karnataka

My customer number is 70542110.

I closed my credit card ending with 1093 on 30-Dec-2018. I received a confirmation email from HDFC Support that my card is closed and has no outstanding amount. Even Experian credit report also reflects that my card is closed on 30-Dec-2018

On 15 Apr 2021, I get an SMS that I have an overdue payment of Rs 1648. On digging deeper I found that statement generated for March-2021 has an entry o[censored]nauthorized payment. In which transaction of Rs 1049 has happened on 01-Sep-2020, which I am never aware of and never informed.

When my card was closed customer service has asked me to deregister my card. Now, I don't have my card registered in the NetBanking account or physical my card. To keep my credit report clean, I made payment of the overdue amount to the account number mentioned in the Experian report.

To resolve the complaint. I want the unauthorized transaction with all overdue charges to be reversed. Also, I want my money back that I paid to keep my report clean.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2021
HDFC Bank Customer Care's response
Dear Customer,


We are looking into your query vide reference number[protected] and will respond to you by April 23, 2021. Your association is greatly valued by the Bank and we will spare no efforts to resolve the matter quickly.



-Nadia

HDFC Bank Customer Assistance
Apr 25, 2021
Updated by sgrpwr
Hello,

I didn't receive any valuable response from the bank side yet. Can you tell me when can I expect the case to be resolved? I have already put more than 5 emails to the bank and no one responds with any meaning response. Every mail responds the same text that "Your card is closed on 30-Dec-2018 and has null outstanding as of today". But no one really talks about the refund or unauthorized transaction on the closed card that has happened.
Apr 29, 2021
Updated by sgrpwr
Finally, I have received from HDFC that they temporarily credited the amount 1049 to my account and initiated an investigation from their side. I have two concerns now. First, What about the extra charges like late fees and all. Second, how to take money out of my credit card account since my card is blocked already.
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    salam kirankumar singh
    from Guwahati, Assam
    Apr 16, 2021
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    Hi,

    I am hdfc account holder, this month April 2021 my account got deducted Rs- 177 for ("BRN cash txn chgs incl gst") 3times. I didn't receive any message or alert for it, when I checked my account statement I came to know about this. I am disappointed with this kind of behaviour about not informing the customer. I am still confused about this deduction because of that I can't deposit if they take my money as easily.
    Aug 14, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 19, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    We have shared your comments with the concerned team and they are looking into the matter. They will revert to you by April 23, 2021. We request your patience in the interim.

    -Zubin
    HDFC Bank Customer Assistance
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      Mohit_sehgal06
      Apr 16, 2021
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      I initiated a transfer of 100000 on 16th of April 2021 . The amount was debited from my account and the beneficiary bank still does not recognize the transaction. It has been a full day and still the funds are not credited back to the account. Below is the message :-

      UPDATE: Your money transfer of INR 1, 00, 000.00 on 16-04-21 timed out due to technical reason. (IMPS Ref No. xxxxxxxxxxxx). If this transaction is not done by you, call xxxxxxxxxxx
      HDFC Bank customer support has been notified about the posted complaint.
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        P
        Pankajmaanu
        Apr 16, 2021
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        Address: Subash nagar gali no b11 house no 569, Near shiv clinic jwalapur haridwar

        Pankaj sharma [protected]
        [protected]@gmail.com
        acc no hdfc [protected]
        Mera dwara dinak 12 march ko hdfc sales representative ko 12000 rs cash home loan process ke liye diye gaye jiska message mere pass 16 march me aaya, aur 14.april me mere pass call aati hai ki aapka lon cancel ho gaya hai aapka jo hdfc se lon chal raha hai uski 1 instalment bounce hai
        Meri aapse request hai
        Aisa dokha customer ke sath na kare ki paise lete samay bola jaye ki aapka loan ho jayega aur 1 mahine baad bole cancel ho gaya
        Kya civil check karne me 1 month ka time lagta hai

        Mere jo bhi process fess lagi hai usko 12000 se deducted karkar baki amount vapis karne ka kast kare
        Aapke representative na hi call receive karte hai na hi message ka koi reply kar rahe hai

        Thanks
        HDFC Bank customer support has been notified about the posted complaint.
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          G
          gandhikar
          Apr 16, 2021
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          Address: T 31, 7th Avenue, Mahatma Gandhi Rd, Shastri Nagar, Besant Nagar, Chennai, Tamil Nadu 600090, India

          My HDFC NRO Savings account is charged Rs 295 every quarter for a mutual fund account I have not been using for the last 7 years.
          I'm abroad and don't see a possible option to deactivate this mutual fund account and get the refund.

          This is a rip-off and poor service from HDFC.
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
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            D
            ddshrivastav
            from Kota, Rajasthan
            Apr 16, 2021
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            Address: ONE ASSIST
            Website: one assist

            My credit card [protected] is unauthorisedly debited on 12.04.2021 for Rs.1399/- towards ONE ASSIST MFEE RENEWAL.
            I have never initiated or authorized this debit from my credit card ending 2659 and also not in my knowledge.KINDLY REVERSE THE AMOUNT AND CREDIT BACK TO MY CREDIT CARD ALONGWITH ANY GST or OTHER CHARGES IF ANY DEBITED BY YOU.
            ALSO CANCEL MEMBERSIP OF ONE ASSIST GIVEN BY YOU WITHOUT MY PERMISSION & KNOWLEDGE WHICH IS PURELY UNETHICAL FOR A REPUTED PRIVATE BANK.
            HDFC Bank customer support has been notified about the posted complaint.
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              G
              Ganeshsaini69
              Apr 15, 2021
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              Address: HDFC Bank, A1, Shree Plaza, Dist Shopp Centre, Tonk Rd, Lalkothi, Jaipur, Rajasthan 302015

              HR Department
              HDFC BANK LTD

              Subject : Relieving Letter

              Respected sir/madam,
              Not received my relieving letter
              I am Ganesh kumar saini & my emp code-217507 I was working as a Sales Officer in Tonk Road branch jaipur (0644) Rajasthan 14 aug 2019 to 31 jan 2020 .I have not received my reliving letter. Yet it create quite a few problem because I have to join in other company in next 5 days. I request you all to take a very quick action against my problem as soon as possible.

              From

              Ganesh kumar saini

              Contact number-[protected]
              Email ID :- ganeshsaini.[protected]@gmail.com
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Sir,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Nadia
              HDFC Bank Customer Assistance
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                Prajna27
                Apr 15, 2021
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                Address: 115/A, sumangalapuri.old calcutta road, Barrackpore

                I have a salary account with hdfc bank. I have started with sip in mutual funds (Paytm money app) not using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 590 (2times) and total 1180

                I have called customer care and they told me that this amount is deducted because of payment bounce.

                I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.

                Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.

                Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.

                Please please help me resolve this and return my money.
                Aug 16, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 17, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Apologies for the inconvenience faced we have shared your comments with the concerned team and our officials will get in touch with you on or before April 19, 2021. We request your patience in the interim.

                Please feel free to write to us using the below URL for further assistance

                https://bit.ly/2QAdne5

                Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

                -Nadia
                HDFC Bank Customer Assistance
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                  Phiren
                  Apr 15, 2021
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                  Address: 10 b surya Nagar society mangalpura road ganesh x anand 388001 ganesh

                  I have a salary account with hdfc bank my account number is [protected] so i have been charged ach debit return charges of rs 590 (3 times) and total 1800 rs is deducted from my account on 15/04/2021
                  So don't reminder me so give me refund amount in my account
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    Address: #82,2nd cross ,Lalbahadur Nagar ,, 5th Main ,OMBR Layout ,Near

                    Amount 29.50 is getting deducted with the description EAW DECCHG 06-04-21 CARDEND (ATM Withdrawal charges) even though my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from ATM other than HDFC. i am using this card from past 9 years, There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing...
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                    S
                    starlite 77
                    Apr 15, 2021
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                    This is to inform you that a cheque was issued to me on the 6th of April and the cheque has still not been cleared yet it's the 16th of April. The funds have been debited from the issuers account. I have contacted my RM only to him tell me I have to contact the branch that the cheque was deposited. I am not in any position to chase around for a cheque due to health reasons and being immobile. Also the branch does not answer calls. Extremely frustrating . I have an NRO account with HDFC I think I might just pull out .
                    HDFC Bank customer support has been notified about the posted complaint.
                    I have now come to understand that I had to personally deposit the cheque and fill out the nro customer declaration form. Why was the cheque accepted in the first place and why was the money debited from the issuers account?? Why has nobody still not called me to explain why my cheque is not cleared yet??? .
                    Dear Customer,

                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      Amit Makawana
                      Apr 15, 2021
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                      Resolved

                      Address: Bhavnagar

                      GSRTC has done refunds of 2 cancelled tickets, but the amount is not yet credited in my HDFC bank account. I'm sending the screenshots of details of the transactions, done by GSRTC.
                      Please, do the needful. I'm sending the transaction information hereby as a screenshots.
                      Apr 18, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
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                        Nishtha87
                        Apr 15, 2021
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                        Its been 2 months that my fastag is not working. I have sent multiple emails with KYC documents for the same, these guys do not just care to reactivate it or even reply as a matter of the fact.
                        Kindly DEACTIVATE it as the tag is inactive and i am tired of paying double the toll amount in cash everytime. Kindly do it ASAP.

                        User id[protected]
                        HDFC Bank customer support has been notified about the posted complaint.
                        Did u hear back from them?
                        Nishtha87's [Complaint's author] reply, Apr 15, 2021
                        Not Yet.
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                          Mangesh Chaudhary
                          Apr 15, 2021
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                          Address: Dombivli East

                          Please release mirevenue hold through gefu held by hdfc 1005.43
                          Act No - [protected]
                          IFSC CODE - HDFC0009266
                          BRANCH - NILJE
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
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                            delrajesh
                            from Gaya, Bihar
                            Apr 15, 2021
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                            My salary credited on 7 April this month Due to financial year closing & same dated my HDFC Ploan EMI was due. amount debited also but HDFC has charged 649Rs. happened first time in 10 years banking with HDFC. SR request no[protected]. Still not received any resolution or not refunded the amount. Loan Dept. has hold the amount of 649Rs.
                            My cibil is 780 plus from last 10 years with 100% payment history.
                            Loan Account No: 98669833 & SR Request no. is[protected]
                            HDFC Bank customer support has been notified about the posted complaint.
                            Apr 15, 2021
                            Updated by delrajesh
                            I maintained sufficient balance as per EMI was mentioned/informed to me. But due to few hidden charges added from Bajaj Finance for first EMI(117+36) which was not informed to me/not even mentioned in document of Bajaj, due to this mistake of Bajaj finance, my EMI bounced & ICICI bank charged 3 times(590*3) in my ICICI bank account no.[protected].
                            Bajaj Finance has already accepted their mistake and apologized for the same and also returned the Penalty charges applied by them(Docs shared to ICICI bank). But ICICI bank is not refunding the ECS eturn charges..
                            Now I am requesting the ICICI bank to refund the ECS return charges applied 3 times in my bank account so that i can continue the services with ICICI bank.

                            This happened first time In my past 10-11 years history & banking with ICICI bank, not a single cheque/Ecs bounced yet. Check my Cibil- 780 plus always in last 10 years with 100% payment history.
                            Apr 15, 2021
                            Updated by delrajesh
                            Please ignore above complaint of ICICI bank...by mistake updated here.
                            Dear Customer,

                            We have shared your comments with the concerned team and our branch official will get in touch with you at the earliest April 19, 2021. We request your patience in the interim.

                            -Nadia

                            HDFC Bank Customer Assistance
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                              satyam.shivay
                              Apr 14, 2021
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                              Resolved

                              Today i made transactions of 30000 from my hdfc account but not crefited in sbi account it has been more than 2 hour and the message was as follows
                              UPDATE: Your money transfer of INR 30, 000.00 on 14-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]. I m very much worried about my monry taljed to sbi customer care they said talje to ur hdfc bank
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 16, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have checked our records and confirm that your fund transfer dated 14-04-21, reference number[protected] for the amount Rs.30, 000 through IMPS was timed out due to a technical issue at the Beneficiary bank end. The same will be credited to the Beneficiary account or refunded back to your account within 3-4 working days.




                              -Nadia

                              HDFC Bank Customer Assistance
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                                Icicihdfc
                                Apr 14, 2021
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                                Address: Pune ,chikhali

                                Hi,
                                My name is Priti Pawar. I joined a company in the year 2018 and that company opened my salary account in HDFC bank but didn't gave any basic terms and conditions of salary account. I left that job after few month because of study reason. At that time my account balance was less than Rs.10, 000. Now my salary account in hdfc bank has been converted to savings account Without informing me.
                                Now it showing negative balance of -6678.I am totally shocked and worrying about the same.I don't want to pay any penalty, I want to close my account as soon as possible.According to new RBI guidelines banks are not supposed to penalise for dormant accounts but when I contacted the customer care they are refraining from closing it saying I have to Pay the fine.

                                Bank:HDFC, Chikhali, Pune Branch
                                My account no is: [protected]
                                contact no: [protected]
                                Thanks in advance.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Hi Team,

                                  I was placing an order on Myntra worth Rs 6188 around 12:12 PM, April 11.
                                  The payment mode that I selected was a Hdfc credit card. I received a debit message from the bank but over myntra app I saw that it marked it as a failed payment.

                                  There is not even an order id generated in Myntra for this entire transaction

                                  Attaching the debit message received from the bank (this is the last...
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                                  I have been charged with offus emi
                                  OFFUS EMI, INT NBR:06, [protected] (Ref# 09999999980413009223773) 104.13
                                  13/04/2021 OFFUS EMI, PRIN NB:06, [protected] (Ref# 09999999980413009223765) 1, 523.50
                                  13/04/2021 OFFUS EMI, INT NBR:09, [protected] (Ref# 09999999980413009223757) 32.25
                                  13/04/2021 OFFUS EMI, PRIN NB:09, [protected] (Ref# 09999999980413009223740) 1, 935.26
                                  13/04/2021 OFFUS EMI, PRIN NB:03,...
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                                  Rahul Kodaru
                                  Apr 14, 2021
                                  Resolved
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                                  Resolved

                                  On 11th April, 2021 a sum of (531+148+206 = 885) deducted from my HDFC Bank Account for AMB Charges for Feb and March.
                                  My salary stopped crediting in my account from January but as said by Bank, I will have 3 months until my salary account converts to savings account. In that case why did the money get deducted from account for Feb & March?
                                  There is no intimation to me as the account has been converted to Savings account. Please refund my money back.
                                  Oct 9, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Acct No. - [protected] - Gachibowli Branch
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