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HDFC Bank Complaints & Reviews

2.9
Updated: Jul 8, 2026
Complaints 32958
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18422
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HDFC Bank reviews & complaints page 257

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P
Pranag000
Aug 11, 2021
Resolved
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Unable to log in to the site to recharge the FastTag Wallet. I get the message that the account is "Freezed". Complained to the Toll free number, and spoke to the staff who informed that he will check and call back, which he never did. I have not received any intimation for the freezing my account. I have been calling customer care no from past 45 days none of them are least bothered and very irresponsible rely and till now its not solved. Every time I call them they say 2 days it will be resolved and within 30min will arrange call back but till date no solution the problem. and the worst part is that without intimating they have freezed the wallet.
Sep 14, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Aug 11, 2021
Updated by Pranag000
1. My fastag wallet userid[protected], Vehicle No: KA04ML7444, Mobile Number: [protected] is freezed without any intimation for KYC update.
2. Now its already more than 45days i have updated KYC through bank customer ID, but till now wallet is in the same status.
3. I have called your customer care executives many times, always they are so irresponsible that they just say that they have forwarded to backend team and it takes 2 days for updation and it will be active, but from 45days no progress till date.
4. When i insists to transfer the call the manager or any senior they will make me wait on call for more than 30min and say they are busy n will arrange a call back in 4hrs, 2hrs, 30min but till i did not get call from them.
5.Today tried to if call your toll free no, getting a message this no does not exist, if i call from another no it is working, so you guys have blocked my mobile no so that you don't want receive my calls.

One of the worst irresponsible and negligent attitude of your service i have ever seen.
Verified Support
Aug 13, 2021
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
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    Syeda shazeen
    Aug 11, 2021
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    Resolved

    Please check and do needful
    Sep 11, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 11, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      M
      Mmohit23
      Aug 11, 2021
      Resolved
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      Resolved

      Want to change my RM Akhilesh Yadav. It's been more than 2 months he is not able to solve credit card issue and now he has stopped responding from past 10 days.
      Sep 11, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 11, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
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        V
        Vigneshru
        Aug 11, 2021
        Resolved
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        Address: [email protected]

        I had requested to close my account 6 months before but they didn't take any action as of now. I'm now having the negative balance in my account. Please close my account. Not not using this effectively please do the needful. Thanks
        Sep 11, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 11, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the account details and the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Rimpa
        HDFC Bank Customer Assistance
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          K
          Komiuzzaman Mondal
          Aug 10, 2021
          Resolved
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          Resolved

          Address: Paikar

          I have made a payment of Rs-180(electric bill) via paytm QR code scanner toWBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of Aug'17 - Oct'25 against the consumer ID:[protected] on 07.08.21, but wbsedcl has not yet received the money although the money has been debited from my account.Accnt No[protected] debited with Rs.180 on 7th August 2021.

          UPI transaction ID:[protected]

          Kindly do the needful to succeed the payment or refund..
          Aug 13, 2021
          Complaint marked as Resolved 
          I returned my money. so thanks
          HDFC Bank customer support has been notified about the posted complaint.
          Plz refund my money
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            S
            Shailu.prabhu
            Aug 10, 2021
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            Resolved

            Exorbitant finance charges levied.1, 56, 575 rs is levied for credit limit of 2, 50, 000
            credit card offices refueses to reverse even small fracton of it
            Sep 14, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Anay
            HDFC Bank Team Assistance
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              S
              Sushma Sahani
              Aug 10, 2021
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              Resolved

              Address: House number 0074D , Phulwaria road, Post Shivpuri new Colony,pin 273016
              Website: hdfc net banking

              I have to reset my net-banking pin. There are 2 options :

              1) registered number + debit card — i can't use this because My debit card is expired 1 year before.(i don't have any new debit card yet)

              2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives, i dunno why is it happening.

              Ps: this used to work earlier, i have had reset my ipin by this method twice earlier.
              Aug 10, 2021
              Complaint marked as Resolved 
              WHY MY COMPLAINT STATUS IS SHOWING AS rESOLED?
              HDFC Bank customer support has been notified about the posted complaint.
              Why my complaint status is showing is resolved ?????
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                A
                Anjali Dabadi
                Aug 10, 2021
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                Resolved

                I haven't received my welcome kit it's been more than one month I have open my saving ac online, charges also started happening but till date I didn't receive my welcome kit.
                Sep 14, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with your account details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance.
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                  B
                  bharat25
                  Aug 10, 2021
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                  Address: Airoli, Navi Mumbai

                  A fraud transaction was done on my credit card, informed immediately to bank officials and get the card blocked. Submitted CDF form and incident details to bank. Repeatedly called and send emails to service department, but no reply and no action taken against the frauders, due to delay action I loss my funds. Now the bank is keepingn generating credit card statements every month and imposing heavy interest on the amount and also many other charges.They deducted my account balance number of time, because of which I had to face many issues. After 1 year the bank is saying that my transaction was legal and I had to pay the entire amount. No enquiry was done, no action taken, no necessary steps taken by bank, they not even asked me about the incident. Now every day they are harrassing me for the payments.Their recovery agents are threatening me. I am facing medical issues because of this.
                  Sep 14, 2021
                  Complaint marked as Resolved 
                  Not recieved any inquiry related mail or call or any justifying reply. Sent a link which has number of columns and criterias, can't complete that. The link is asking for reference number and my reference number showing not valid
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with your credit card details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance.
                  Recovery agents are calling for payment any time. I am very much disturbed by this, had to take medical help because all this issues. Submiya complaint previously but did not received any call or mail regarding or to solve my complaint. They dire fly send me an email and mentioned that all investigation is done and my transaction is authorised !! How can it be authorised when I had submitted a complaint and followed all procedures of disputed transaction ??
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                    N
                    Nithinkumar.k
                    Aug 10, 2021
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                    Need to cancel Oneassist membership for my credit card ending with 2308.

                    Deduction of RS 1899/-, need to cancel this and need to refund this amount.

                    Mobile number-[protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Nithin Kumar, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                      N
                      njeekay
                      Aug 10, 2021
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                      Resolved

                      Address: All over INDIA
                      Website: fastag.hdfcbank.com/CustomerPortal/Login

                      HDFC Fastag issues are second, only to this pandemic. Unable to bring solutions to existing issues.

                      I used HDFC Fastag for my previous Hyundai. Wanting to remain loyal, I opted out of the Honda's offer to provide me with a fastag from a competitor.

                      Bammmmmm! The issue began then. I received my new fastag and I was assisted in getting the previous balance transferred to the new account. Alas, that's all I could do. I'm unable to add funds to the account, because the account has been frozen. Upon calling the toll free number, they say that the KYC is incomplete. How on earth is this possible? Wasn't I using the same Wallet ID in the Hyundai? How was I able to recharge with the same Wallet ID? How were you able to send me the new fastag without my KYC being updated? The guy I spoke with said I have to wait for 2 days for the account to become active. I have to travel tomorrow and I don't know how this is going to work.

                      Either you guys fix this immediately, or you'll see many more people like me opting out of your services and going to other banks/competitors.
                      Sep 11, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 10, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        K
                        Kalpu@123
                        Aug 9, 2021
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                        Resolved

                        Recently I used for paypal GRE with amount of 16, 641.02 and paid amount using hdfc credit card and after 5-6 days they credit the amount and convert it into offus EMI without my knowledge.

                        Purchase date: 31/07/2021
                        AGGREGATOR EMI - OFFUS Date: 07/08/2021

                        I have paid the whole amount the next day after purchasing the mobile but still, they do it. Please resolve it as soon as possible
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        I just connected to HDFC executive teju resolved it
                        HDFC Bank customer support has been notified about the posted complaint.
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                          K
                          Kundan_kumar81
                          Aug 9, 2021
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                          Resolved

                          Your FasTag A/c has been Debited for Rs.70 for Adjustment entry on 8/7/2021 4:26:21 PM. - HDFC Bank Ltd.

                          Every time the car has crossed a toll booth the sms received has proper deduction then why the adjustment?
                          Sep 10, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 10, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            Sunny Khilare
                            Aug 9, 2021
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                            Resolved

                            Address: Mayur Colony, Pune

                            I had requested for home loan disbursement from HDFC Bank from Mayur Colony branch in July 1st week and all process completed before end of 2nd week of July. But after the process was completed I have not received any update about disbursement from the HL executive Mr. Hari. Earlier he had asked me to meet in person on weekends at place near his home and was suggesting there will be issue in disbursement even though loan is approved. This is very shady practice on the part of executive.

                            I have not recievd any update from executive or customer care. The treatment given to the customer is extremely poor. I am contemplating of moving my preferred account to another just because of this poor customer service.

                            Request prompt support from HDFC support team to receive update on the disbursement. With current apathetic service from laon executive not having any confidence on the process.
                            Sep 30, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 10, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                            -Anay
                            HDFC Bank Customer Assistance
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                              J
                              jayu ramani
                              Aug 9, 2021
                              Resolved
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                              Resolved

                              Address: Rajkot ,GUJRAT ,India

                              Dear Sir,

                              Sub: Rs. 14820/- under hold against my IPO application FU
                              Account number: [protected], Bank: HDFC Bank,
                              Name: JAYDEEP KURJIBHAI RAMANI, PAN No. DVFPR5935G

                              I want to inform you that I have applied bid for 195 shares amounting Rs. 14820/- of Zomato limited vide application np. ZOMETO95409389] @ Rs, 76/- per share. The linked account was HDFC ACC ACCOUNT NUMBER ] maintaining at HDFC BANK [protected]@UPI belong to BHIM .After bidding, the amount in hold Rs. 14820/- was made in said account. I was informed that 195 shares were allotted to me @Rs. 76 per share.
                              After getting allotment, due to some reason the Bhim app was deleted and fail to reload the BHIMpay. The account is still showing amount in hold by Rs. 14820/-.
                              I, therefore request you to please release the hold amount after adjusting the allotted shares. The details of account are as under:

                              Name of the Bank: HDFC BANK
                              Account Number:[protected]
                              Account Type: Saving
                              IFSC Code: HDFC0003101

                              Security Applied: 195
                              Security Allotted:

                              Yours faithfully,
                              JAYDEEP RAMANI

                              Place: RAJKOT
                              Date: 9 Aug 2021
                              Sep 10, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 10, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please note no amount of Rs. 14820/- reflecting in hold.

                              -Anay
                              HDFC Bank Customer Assistance
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                                M
                                Mahendratonde
                                Aug 9, 2021
                                Resolved
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                                Resolved

                                Address: At Sonimoha TQ Dharur , Beed 431122

                                My account is hold because of Mirevenue Through Gefu hold
                                Please Resolve my problem
                                Sep 10, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 10, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                                -Anay
                                HDFC Bank Customer Assistance
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                                  M
                                  Mahendratonde
                                  Aug 9, 2021
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                                  Resolved

                                  Address: At Sonimoha Tq Dharur, District Beed

                                  My account is hold because of Mirevenue gdef hold
                                  Sep 10, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 10, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    E
                                    Emmanuel Selvarajan
                                    Aug 9, 2021
                                    Resolved
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                                    Resolved

                                    Hi Team,

                                    My purchase date : 9th May'21
                                    Purchase amount : 38, 000 rs.

                                    Now it is 3 months, still i have not received my cashback.

                                    Kindly do the needful.

                                    Regards,
                                    -Emman.
                                    Sep 10, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 10, 2021
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the cashback details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      P
                                      Premanand2020@123
                                      Aug 9, 2021
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                                      Resolved

                                      Yesterday around 7 pm I have done the imps transaction of amount RS.10000 from my hdfc savings account to other bank account via netbanking.

                                      I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

                                      It's been 18 hours of transaction but till now amount neither credited in beneficiary account nor reversed back to my account Why dont you credit it back when Transaction timed out and money debited from account???
                                      Below find attached screenshot with all details and take certain action immediately and credit back as soon as possible
                                      Sep 16, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 10, 2021
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We are working on your concern vide Ref ID:[protected] and will revert to you on 21/8/21.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        S
                                        Soumick Mukherjee
                                        Aug 9, 2021
                                        Resolved
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                                        Resolved

                                        I recently opened a demat account in hdfc. And they deducted ₹1500 in lieu of pi to hsl transfer. This is illegal... You cannot trade customers hard earned money without his knowledge. I want my refund as soon as possible.
                                        Sep 18, 2021
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 10, 2021
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                                        -Anay
                                        HDFC Bank Customer Assistance
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