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HDFC Bank Complaints & Reviews

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Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 259

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N
nishaph2209
Apr 3, 2021
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I did IMPS transaction of 12k on 2nd april 2021, amount has been deducted from my account however beneficiary haven't received any amount.

Received below message an hour back :-
UPDATE: Your money transfer of INR 50, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]. its being almost two daysi havent receeived my money back
HDFC Bank customer support has been notified about the posted complaint.
I did not have received either any call from HDFC bank or any other customer support.
The issue is not resolved yet, kindly does not mark it as resolved or else I need to go raise n- numbers of reports until my issue is not answered.

I have tried reaching customer care and bank multiple times, but haven't got proper response .
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    sarbesh_kumar
    Apr 3, 2021
    Resolved
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    Resolved

    I paid my fees using HDFC credit card on 31st March'2021 but the college has not received the money and the amount has been deducted from my account.The amount is 35745.50. Please look into the matter.I waited for 4 days but still did not get my refund back.The bank officials are not responding anything.Please help me.
    Aug 6, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      P
      pratikkhot85
      Apr 3, 2021
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      Resolved

      Ref: Blocking of Bank Account no. [protected] held with HDFC bank Vile Parle Branch

      Account No - [protected]

      With ref to above, I, Mr. Pratikkumar Khot, having PAN AUQPK3631B hereby confirm as follows:

      1. Above bank account is blocked by HDFC bank on 29th March 2021. I have not received any communication, intimation or notice from HDFC bank or any other bank or any govt authority. Its already been 5 days since this account is been blocked.

      2. Upon enquiry with HDFC bank we came to know that my above mentioned account is blocked for no reasons disclosed to me or relevant HDFC bank.

      3. I contacted and personally visited HDFC Bank Chembur as well as Vile Parle branch to obtain clarity in this regard but Bank couldn't clarify anything on this.

      I would want HDFC bank to expediate process o[censored]nblocking my account as it is difficult in these tough times to have your salary account being blocked without giving any reasons.
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Hi Pratik,

      I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Preethi
      pratikkhot85's [Complaint's author] reply, Apr 5, 2021
      Preethi,

      I have filled this form already. Reference no TW03042100335. Hope this gets resolved asap from bank.
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        Address: Mumbai

        I did one transaction on the date 2nd April 2021.
        As per customer care some issue in digital banking (IMPS) that's why the transaction has a timeout. The amount will be refunded in 24 hr. this will have happened with many customers on today's date.
        I got a transaction timeout msg after 4 hr.
        Near about 30 hr done but still amount not credited in my account.

        The bank should be informed to the customer if...
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        Samiedha shinde
        Apr 3, 2021
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        Address: Borivali Mumbai

        Hi
        On 1st April’21 I’d done IMPS transfer & immediately that amount got deducted from my account but next day I received message “ UPDATE: Your money transfer of INR 36, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]”

        I have tried calling customer care but not a single call is going to customer service executives & have written 50 mails but no reply.

        What should I do? How to get my money back?
        HDFC Bank customer support has been notified about the posted complaint.
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          R
          rajlenin7
          Apr 3, 2021
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          Resolved

          Registered Contact Details/Email ID:
          [protected]@gmail.com

          I performed the imps transaction of amount 1002, from my hdfc savings account to other bank account via IMPS (MOBILE BANKING)

          I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.
          Aug 11, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 05, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          As per our records, the said transaction has been processed successfully and fund are credited to beneficiary account. Please check with beneficiary party for further status of funds.

          -Nadia
          HDFC Bank Customer Assistance
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            D
            Duresha
            Apr 3, 2021
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            Hi Team,
            Bene claims non receipt of fund in his account. This is with regards to RR number[protected] amt 8700 value 02-apr-2021.
            Please confirm where the funds are.. your immediate attention would be much appreciated.

            Thanks
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              S.c. Joshi
              from Delhi, Delhi
              Apr 3, 2021
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              Address: BTM Layout stage-2,Bangalore

              I have cancelled a order on Amazon, i immediately got a msg from HDFC that

              Ur transaction on HDFC Bank DEBIT/ATM Card ending 5412 for rs. 1090.00 has been credited/reversed by AMAZON on[protected]:05:29:25

              I checked the online statement and it is not credited into my account. I am scared as it's a large sum please help. Since it is a confirmation message from bank, i am assuming that the Amazon has done it's part. Will it ever get reflected in my account?
              Aug 6, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                J
                Jayagurunadhan
                Apr 3, 2021
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                My IMPS transfer failed due to Transaction Timeout.The money got debited from my account and not received by my beneficiary. I had sent mail to HDFC Customer support. But no reply from them. I'm blindly waiting for the money, don't know when I get it. This is also one more unwanted headache I need to go through.

                Please try to respond to customer need. Kindly address this or else you lose customer.
                Apr 3, 2021
                Complaint marked as Resolved 
                Now the amount got credited in beneficiary account.
                HDFC Bank customer support has been notified about the posted complaint.
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                  M
                  MURRALI M
                  Apr 3, 2021
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                  Address: Ambur

                  I did IMPS Transaction of 50k on 2nd April 2021 to Indian Bank, Money debited from my Acc but Beneficiary didn't receive the Money. Got a message as ( UPDATE: Your money transfer of INR 50, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].).
                  Beneficiary Bank has clarified they have not received any Transaction.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    4
                    4nonymou5
                    Apr 3, 2021
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                    My money got deducted and received a message saying, the transaction is timed out.

                    I did three transactions which got pending, please settle as soon as possible as there is a medical emergency.

                    UPDATE: Your money transfer of INR 70, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]

                    UPDATE: Your money transfer of INR 45, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]

                    UPDATE: Your money transfer of INR 15, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
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                      G
                      Gianstar Passah
                      Apr 3, 2021
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                      Address: Chennai CIT Nagar HDFC Bank, IFSC code:HDFC0002043

                      I have a salary A/C [[protected]] in HDFC BANK and I transferred RS 10000/- using IMPS on 2nd April 2021 to SBI (IFSC Code: SBIN0004295) A/C: [[protected]]. The IMPS Ref No is [[protected]]. The amount was debited from my a/c but not yet credited to
                      the recipient. I got a message that it has timed OUT due to technical reason.

                      Please Look into this issue and resolve it as soon as possible.

                      From:
                      Gianstar Passah.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Apr 03, 2021
                      Updated by Gianstar Passah
                      Still not resolved.
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                        C
                        chetansaini19
                        Apr 3, 2021
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                        Sir my hdfc custom id 58842434
                        On 2nd april i Have trasfered money but money not credited to the beneficiary plz help.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Chetan Parikh
                          Apr 3, 2021
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                          The mapping of fastag of my car no. mh 01 by 4531, has been pending since 10 th march 2021. (hbl no.[protected] dt 10th march 2021). Repeated phone calls to the official customer care no.[protected], has got me the same response - "We have a back end problem and your case has been escalated."
                          I heard this response for the first time on 12th March and was asked for 2 more working days for the fastag to be activated. I now don't recall how many times I have called the customer care number and am fedup of hearing the same story.
                          On 19th March I was promised a call back from the department, within 4 hours. This call finally came though on Sunday 28th March at about 330pm. One Mr. Sanjay had called and profusely apologised and promised that the tag will be activated by Wednesday 31st March, evening. Needless to say, it is not yet activated.
                          I again made a call on 2nd April around 115pm and was again assured a call back from Mr Sanjay or someone else in 4 hours. It is now approx 24 hours and still no phone call nor is my fastag activated.
                          I have already spent nearly Rs. 1000/- as penalty during my travel between 15th & 20th March.
                          Please help to get my fastag activated without any further delay.
                          This kind of inefficiency from hdfc is shocking.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 05, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have.

                          Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before April 08, 2021.

                          -Nadia
                          HDFC Bank Customer Assistance
                          Apr 06, 2021
                          Updated by Chetan Parikh
                          The response to my complaint from hdfc is the same standard response that I have been getting since 12th march 2021. Let us see what happens on or before 8th march 2021 as mentioned.
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                            ashu_4429
                            Apr 3, 2021
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                            Address: 1st Floor,C.S. No. 6/242, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013.

                            Got this message : Your money transfer of INR 20, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].

                            My money is still not returned to my account nor credited to receiver account.

                            My Account number-[protected], IFSC code-HDFC0000323

                            Receiving persons account-[protected] IFSC code-BARB0BUPGBX
                            HDFC Bank customer support has been notified about the posted complaint.
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                              kalaivani sekar
                              Apr 3, 2021
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                              On 10th march 1899 rupees was debited from my HDFC credit Card, it was mentioned as One assist Mfee, without getting any permission the amount was debited from my account. I want to get my debited amount back and moreover please delete that one assist account.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Shagun19117
                                Apr 3, 2021
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                                Dear concern,
                                My imps transaction failed due to timed out reason on 2april 2021.
                                Money is debited from my account and not credited to beneficiary account.
                                Also money not returned to my account.now 24 hrs completed still money is not credited to my account.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  V
                                  Vipin Agnihotri films
                                  Apr 3, 2021
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                                  Resolved

                                  I initiate an imps on 2nd April of Rs 1360, reference number is[protected], money is debited from my hdfc bank saving account but not been received by the beneficiary. I also got a message of request timed out due to technical failure. Where is my money
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    M
                                    Manju484
                                    Apr 3, 2021
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                                    Resolved

                                    IMPS transaction Failed

                                    Dear HDFC Bank Team,

                                    I am Manjunath M and I am your HDFC bank customer since 11 years.

                                    Name: MANJUNATH M

                                    Account No: [protected]

                                    Date of IMPS transaction: 01/04/2021

                                    IMPS Reference No:[protected]

                                    Amount: Rs. 9, 700/- (Nine Thousand Seven Hundred Rupees)

                                    Phone No: [protected]

                                    I did IMPS transaction on 01/04/2021 to my own...
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                                    SRINU PALLI
                                    Apr 3, 2021
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                                    Address: Bangalore, Banaswadi

                                    Dear Sir / Madam,
                                    My recent IMPS transactions performed on April 2nd, 2021 are getting timed out alerts. The transaction amount has been debited from my account and not transferred to the beneficiary account still.

                                    Can you please check and expedite to fix the problem at the earliest.
                                    HDFC Bank customer support has been notified about the posted complaint.
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