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HDFC Bank Complaints & Reviews

2.9
Updated: Jul 8, 2026
Complaints 32958
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18422
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HDFC Bank reviews & complaints page 274

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A
Abhinavsh111
Jun 29, 2021
Resolved
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Hi,
I have requested address change request multiple times and sent you the address change request form with aadhar details and may hing signature.

Again it is being rejected saying signature mismatch. Noone contacts me before
rejecting it over such a false excuse.

HDFC should learn how to resolve customer queries from ICICI or that matter any other bank.
To harass customer they do not have any online service to change their address, a person either has to go to branch or mail it to Chennai.

In times of corona wher people are advised to stay home, I needless to go to bank due to this address change request and still it got rejected, I dint have any words to describe how disappointed I am with the service and customer care.
Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2021
HDFC Bank Customer Care's response
Dear Customer,

we are working on your request and shall respond vide[protected] to your registered email id on July 03, 2021

-Anay
HDFC Bank Customer Assistance
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    R
    Ranjan Babu Selvam
    Jun 28, 2021
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    Address: chennai

    Due to covid i am not in a situation to maintain balance for my LIC autodebit. Kindly excuse me and refund my return charges rs.590
    HDFC Bank customer support has been notified about the posted complaint.
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      Mohammad Nair Aalam
      Jun 28, 2021
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      I have done a transaction under the following offer in February, 2021 for DC no-cost EMI and 3000 CB on iPad 8th Gen from MyImagineStore Online. I have not received the cashback for the same even though 120 days have passed from the end of the transaction month as of today.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 28, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the details of the offers and the cashback. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
      Jul 01, 2021
      Updated by Mohammad Nair Aalam
      I am unable to view the reference number even though I am logged in to my account. Shouldn't I be abe to view it?
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        N
        Nilanjan Nanda
        Jun 28, 2021
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        My Transaction was successful and payment went through but ticket was not booked, its showing cancelled and i have not recieved any Confirmation regarding refund. I emailed IRCTC and they said "transaction was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we did not receive any payment authorization from your bankers to book the ticket.Requested to please contact to your bank"

        Please look into it as soon as possible

        Thanks,
        Nilanjan
        HDFC Bank customer support has been notified about the posted complaint.
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          S.Madhusudhanan
          from CHENNAI, Tamil Nadu
          Jun 27, 2021
          Resolved
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          Resolved

          There are a lot of offers mentioned in Smart buy. I have registered for 2 automatic bill payments and for that they mentioned the Amazon voucher that.
          They didn’t mention when I will get that offers, enquired about the same with customer care of smart buy told me that they don’t have any idea about that offers as it was dealt by HDFC bank and they are responsible for flight booking.
          So use of dealing with this. I suggest not to get trap in these offers and flight booking
          Aug 9, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 28, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the details of the cashback. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
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            G
            Gorakh sudrik
            Jun 27, 2021
            Resolved
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            Resolved

            Address: Sanjay Gandhi Road, Pune

            Plz resolve the my hold on hdfc account hdfc customer care not respond this issue
            Aug 10, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Jun 27, 2021
            Updated by Gorakh sudrik
            Plz resolve the my hold on hdfc account hdfc customer care not respond this issue
            Was this information helpful?
            Verified Support
            Jun 28, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We have shared your comments with the concerned team and our branch official will get in touch with you by July 01, 2021. We request your patience in the interim.

            -Nadia
            HDFC Bank Customer Assistance
            Verified Support
            Jun 28, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to write to us at: Grievance.[protected]@hdfcbank.com or PriorityRedressalRPM.[protected]@hdfcbank.com for any queries in this regard.

            -Nadia
            HDFC Bank Customer Assistance
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              M
              Mahima Rahul Raina
              Jun 26, 2021
              Resolved
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              Resolved

              HDFC Bank locked my account with no prior intimation. Even if they locked my account, they are supposed to inform the user with a message or email. It was only when I realised that my salary was not credited to my account. The customer care mentioned they locked my account. This is terrible service on behalf of hdfc. They are a reputed bank but they are spoiling their name.
              Aug 9, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 27, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                M
                madesha@2021
                Jun 26, 2021
                Resolved
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                Resolved

                Address: Bangalore

                Dear team,

                This is to bring your notice that the bank have been deducted funds of around Rs 2, 850/- towards ASD Charges from my account without my prior intimation.

                I request you to please reverse the deducted amounts at the earliest.

                Below is my bank account details for reference,

                A/c No: [protected]
                Customer Name : Madesha son of Muniyappa
                Customer ID :[protected]
                Branch Name and Code : IT Park - 77
                Aug 7, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 28, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before July 01, 2021.

                -Anay
                HDFC Bank Customer Assistance
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                  A
                  Annu Thapa
                  Jun 25, 2021
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                  I am the customer of HDFC bank... Due to lockdown we all are facing financial issues but in this pandamic time HDFC bank always charged extra charges to the customer and this extra charges is held in account which is showing minuse balance. Bank automatically deducted the amount whenever any amount is credited. This extra charges forcefully deducted to the account.
                  In my account lying some charges like gefu and hold amount etc.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    Matrix Rafi
                    Jun 25, 2021
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                    My Saving Account Number : [protected], Perungudi Branch.

                    My account debited Rs.1175 but not credited Benificiary Account.

                    UPI Reference No.[protected]
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      sujith kannan
                      from Korampallam, Tamil Nadu
                      Jun 25, 2021
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                      Resolved

                      I have been debited 397 rupees as depository charges at the end of the month, but no clear reasons has been provided regarding the same from HDFC customer care number. They are simply redirecting the call from one department to other. Cheating bankers HDFC must answer this.
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 26, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      The charges debited from your saving Bank account pertains to debit transaction carried out by you in your Demat account in the respective period.

                      These charges are levied on the transfer of securities from your Demat account to another Demat account or to your broker's account. In case of any credit transactions in your Demat account, no charges are levied by HDFC Bank Ltd. (Depository Participant).

                      Transaction charges accrue in the month when the transactions are effected and are debited in the following month after giving adequate advance intimation in the billing statement.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        A
                        Abhishek Dewan
                        from Ambala, Haryana
                        Jun 25, 2021
                        Resolved
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                        Resolved

                        Hdfc bank had deducted ACh debit return charges 590* 10 = 5900 till date without any intimation . Please refund my all debited ACH Return charges
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Shubham Shet
                          Jun 24, 2021
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                          A refund was initiated on to my Bank VISA card. Apparently the company has done the transaction and has provided me with 2 ARN number. I want to get information about the same. I approached my local bank but didn't get proper response

                          74208321135021965688624----20.16$
                          74208321136021968294031----22.53$
                          HDFC Bank customer support has been notified about the posted complaint.
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                            M
                            Matrix Rafi
                            Jun 24, 2021
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                            Sir, My Account Number : [protected]
                            Name : Intelligence TEchnology Solutions Pvt Ltd.
                            I transfered Rs.10000 to benificiary account number.[protected].
                            Imps Reference No.[protected].

                            Amount is Debited in my account but not credited in Benificiary account.
                            Please Solve the issue.

                            Contact No. [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              R
                              rkgskg
                              Jun 24, 2021
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                              Address: HDFC BANK - CREDIT CARD SECTOR-61 NOIDA 201301

                              To
                              RESPECTED SIR

                              Subject: Wrong Charges charged in Credit Card Statement
                              Reference My HDFC Credit Card No. : [protected] IN the name of Ram Kumar Gupta
                              Dear Sir/ Madam,

                              Please refer to my above reference HDFC Credit Card, in which bank is wrongly charge the amount in Credit Card.

                              In this regard, I will to inform you that in the month of August-2018 a transaction of Rs. 8000/- through my credit card to AHO MEDI HEALTH LLP. When I inform to HDFC Customer care executive to hold the payment they told me to fill the disputed form immediately I had mailed the ‘Dispute form’ to bank regarding the stopping of payment of Rs. 8000/-.
                              When I called to hdfc customer care executive they told me every time it is on process and neither your limit will be block nor any charges will be debit to you
                              Since the month of Nov-19 to Jan-20 some finance charges start to debit in my account when I told to customer executive they told me due to mistake charges debited to your account and it will be reverse and in future will not be debited any charges till the matter will not resolve.
                              In the month of March-20 due to Corona virus the lockdown period start no customer care executive was not available on phone after the lock down period they assured me that all charges will be reversed it is also the instruction of our HONOURABLE SUPREME COURT of INDIA
                              After that bank had never solve my dispute and regularly charging the Late fee and interest of Rs. 8000/- and I had call many times to customer care department and they ensure that my dispute will be solve and it will take some time for solving, but till
                              now “TWO YEARS HAD BEEN PASSED, BUT MY DISPUTE IS NOT RESOLVE”

                              Please note that my Salary A/c also in HDFC Bank Ltd, and one personal loan which I had taken from HDFC Bank ltd, and I am regularly paying the same in time’
                              You can also check the previous payment record of my credit card that before due date of the same I had paid in time without any fail.
                              As I am a customer of HDFC Credit Card, but your person are threatening me regarding making the payment of credit card, which is not resolve so far and I am mentally disturb and harassed by credit card department - customer care executive and when I Called to customer care executive they told me every time your query on process and all charges will be reversed but till date issue had not been resolve.

                              As I had also inform to Credit card division that I can make the payment of Rs. 8000/- to bank and agree to bear this loss, but before that charges of late fee and interest/finance charges should be waived off.

                              But they are not listening and every day they insist me and threatening to pay the dues and also every month they are debiting amount from my salary S.B. account no : [protected] without my permission and in spite of debiting the amount they are
                              adding every month the late fee and finance charges in my credit card account to harass me.

                              I again request to please help me and arrange to reverse the addition charges, also kindly adjust the paid/deduct amount of Rs 7581/- against my disputed outstanding amounting of Rs. 8000/-

                              DESCRIPTION AMOUNT
                              (Rs)
                              Late fee 6400.00
                              Finance charges 15491.07
                              IGST 3603.53
                              TOTAL 25494.60
                              Less : Charges reversed by Credit card 4308.42
                              NET charges debited by bank in credit card 21186.18
                              MY ORIGINAL DISPUTED AMOUNT 8000.00
                              Amount paid by me 1578.00
                              Amount directoly debited by bank from my Salary a/c 6003.00
                              TOTAL PAID/DEBITED FROM MY SALARY A/C 7581.00
                              BALANCE AMT (DISPUTED AMT-) TO BE PAID 419.00

                              Regards

                              RAM KUMAR GUPTA
                              MY MOBILE NO [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 28, 2021
                              HDFC Bank Customer Care's response
                              Hi,

                              We regret the inconvenience caused to you in this regard. We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id on or before July 03, 2021. The reference number for this interaction is[protected].

                              -Nadia
                              Jul 30, 2021
                              Updated by rkgskg
                              NOT YET RESOLVE
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                                N
                                Niyaj Nalband
                                Jun 24, 2021
                                Resolved
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                                Resolved

                                Address: At post- BAMBAVADE

                                Hi,
                                I became a customer of hdfc recently 4 months back.
                                I could find that Rs.3000 is debited from my account on 22th March 2021

                                Transaction :
                                Net pi to hsl sec a/c 4156043-[protected]

                                I was charged so much money and it happens lot of times narrating "net pi to hsl a/c" . I have contacted hdfc and i am not satisfied with the approach and further they said it is hdfc securities and demat charges which i informed i don't want and cancel and refund my money back.

                                Please find my account details.
                                Niyaj S. Nalband
                                A/c No :- [protected]
                                IFSC Code :- HDFC0003836
                                MALKAPUR BRANCH
                                Coutmer id:[protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 26, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have shared your comments with the concerned team and our branch official will get in touch with you at the earliest by June 30, 2021. We request your patience in the interim.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  J
                                  jotime06
                                  Jun 24, 2021
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                                  Address: B-149 Sector 14 Noida, Distt. Gautam Budh Nagar

                                  My ISA account gives me a message while trying to purchase mutual funds. It says the amount entered is not in the right multiples. My kyc is ok and I am certainly trying to buy the funds which I am allowed to buy as a Canadian. I have tried entering different fund houses and funds but the same message appears. My email is [protected]@yahoo.com and I talked with hdfc bank help desk as well as mutual fund department. They just keep giving me each other's phone numbers and I have no option but to shunt and talk to one and then the other only to hear they cannot help me.
                                  Please resolve

                                  Jyoti Dahiya
                                  Imperia customer
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    L
                                    Lenita Menezes
                                    from Bengaluru, Karnataka
                                    Jun 24, 2021
                                    Resolved
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                                    Resolved

                                    If you happen to receive a call from HDFC customer care that your card is eligible for an upgrade and they guide you through
                                    the entire net banking process be cautious. In the name of an upgrade, they consume all the reward points. What information they wouldn't share is that only portion of your reward points will be transferred to your upgraded card.

                                    I've raised multiple complaints once I got to know this to cancel my upgrade request but at the end no right solution given.

                                    Complaint # : [protected]
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 25, 2021
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Our sincere apologies for the inconvenience caused to you. We have responded to your email on June 24, 2021 vide reference number[protected]. Kindly refer to the same and write back on the email in case of further assistance.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      S
                                      satyashankar vogirala
                                      Jun 23, 2021
                                      Resolved
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                                      Resolved

                                      Transactions

                                      Approve to Pay

                                      Www.futurep Ⓒay.co.in

                                      Payment Initiated

                                      To UPI ID

                                      Payment Processing

                                      futurepay.[protected]@hdfcbank

                                      Debited from

                                      State Bank Of India XXXX8932

                                      Remarks

                                      Upi Transaction

                                      Need Help?

                                      Transaction ID

                                      [protected]

                                      SUCCESS

                                      *498.00

                                      22 Jun '21 11:14am

                                      Payment Completed

                                      Contact Us

                                      Call bank

                                      Raise complaint

                                      Payment not successful.
                                      Pl reverse the amount.
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 26, 2021
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your transaction details. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        Aarjav1505
                                        Jun 23, 2021
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                                        I have purchased iPhone 11 in the month of March 2021, from HDFC credit card on which I was to receive a cashback of RS 5000, which has not been credited to my account yet. Kindly do the needful.
                                        HDFC Bank customer support has been notified about the posted complaint.
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