There were Manual debit entries in my HDFC Fastag account for amounts 169.50 and 823.50 on 3rd April 2020.
Due to lockdown, the vehicle was in my parking on the date when the unauthorised charges were debited. Post lockdown, when I took out my car for a ride to Mumbai, at Mumbai-Pune expressway, I came to know that my account has been delisted/deactivated due to OD Balance. I called up the customer complaint number[protected] and they provided the mail id [protected]@hdfcbank.com and fastag.[protected]@insolutionsglobal.com. I sent the details, such as RC Copy, Car Photo and wallet statement; but there has been no revert from the bank or concerned Team. The complaint number is HBL=[protected]. Since fastag is going to be mandatory, I request HDFC Bank to reverse the manual debit entries, as it has been woringly charged to my account. Attached is the wallet statement for reference.
HDFC Bank customer support has been notified about the posted complaint.
Jan 04, 2021
Updated by w047580 There were Manual debit entries in my HDFC Fastag account for amounts 169.50 and 823.50 on 3rd April 2020.
Due to lockdown, the vehicle was in my parking on the date when the unauthorised charges were debited. Post lockdown, when I took out my car for a ride to Mumbai, at Mumbai-Pune expressway, I came to know that my account has been delisted/deactivated due to OD Balance. I called up the customer complaint number[protected] and they provided the mail id [protected]@hdfcbank.com and fastag.[protected]@insolutionsglobal.com. I sent the details, such as RC Copy, Car Photo and wallet statement; but there has been no revert from the bank or concerned Team. The complaint number is HBL=[protected]. Since fastag is going to be mandatory, I request HDFC Bank to reverse the manual debit entries, as it has been woringly charged to my account. Attached is the wallet statement for reference.
Jan 04, 2021
Updated by w047580 There were Manual debit entries in my HDFC Fastag account for amounts 169.50 and 823.50 on 3rd April 2020.
Due to lockdown, the vehicle was in my parking on the date when the unauthorised charges were debited. Post lockdown, when I took out my car for a ride to Mumbai, at Mumbai-Pune expressway, I came to know that my account has been delisted/deactivated due to OD Balance. I called up the customer complaint number[protected] and they provided the mail id [protected]@hdfcbank.com and fastag.[protected]@insolutionsglobal.com. I sent the details, such as RC Copy, Car Photo and wallet statement; but there has been no revert from the bank or concerned Team. The complaint number is HBL=[protected]. Since fastag is going to be mandatory, I request HDFC Bank to reverse the manual debit entries, as it has been woringly charged to my account. Attached is the wallet statement for reference.
Jan 18, 2021
Updated by w047580 There has been no resolution provided by HDFC Bank related to my Fastag complaint. Kindly expedite.
