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HDFC Bank Complaints & Reviews

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Updated: Aug 21, 2026
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HDFC Bank reviews & complaints page 296

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M
MURRALI M
Apr 3, 2021
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Address: Ambur

I did IMPS Transaction of 50k on 2nd April 2021 to Indian Bank, Money debited from my Acc but Beneficiary didn't receive the Money. Got a message as ( UPDATE: Your money transfer of INR 50, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].).
Beneficiary Bank has clarified they have not received any Transaction.
HDFC Bank customer support has been notified about the posted complaint.
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    4
    4nonymou5
    Apr 3, 2021
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    My money got deducted and received a message saying, the transaction is timed out.

    I did three transactions which got pending, please settle as soon as possible as there is a medical emergency.

    UPDATE: Your money transfer of INR 70, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]

    UPDATE: Your money transfer of INR 45, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]

    UPDATE: Your money transfer of INR 15, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]
    HDFC Bank customer support has been notified about the posted complaint.
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      G
      Gianstar Passah
      Apr 3, 2021
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      Address: Chennai CIT Nagar HDFC Bank, IFSC code:HDFC0002043

      I have a salary A/C [[protected]] in HDFC BANK and I transferred RS 10000/- using IMPS on 2nd April 2021 to SBI (IFSC Code: SBIN0004295) A/C: [[protected]]. The IMPS Ref No is [[protected]]. The amount was debited from my a/c but not yet credited to
      the recipient. I got a message that it has timed OUT due to technical reason.

      Please Look into this issue and resolve it as soon as possible.

      From:
      Gianstar Passah.
      HDFC Bank customer support has been notified about the posted complaint.
      Apr 03, 2021
      Updated by Gianstar Passah
      Still not resolved.
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        C
        chetansaini19
        Apr 3, 2021
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        Sir my hdfc custom id 58842434
        On 2nd april i Have trasfered money but money not credited to the beneficiary plz help.
        HDFC Bank customer support has been notified about the posted complaint.
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          C
          Chetan Parikh
          Apr 3, 2021
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          The mapping of fastag of my car no. mh 01 by 4531, has been pending since 10 th march 2021. (hbl no.[protected] dt 10th march 2021). Repeated phone calls to the official customer care no.[protected], has got me the same response - "We have a back end problem and your case has been escalated."
          I heard this response for the first time on 12th March and was asked for 2 more working days for the fastag to be activated. I now don't recall how many times I have called the customer care number and am fedup of hearing the same story.
          On 19th March I was promised a call back from the department, within 4 hours. This call finally came though on Sunday 28th March at about 330pm. One Mr. Sanjay had called and profusely apologised and promised that the tag will be activated by Wednesday 31st March, evening. Needless to say, it is not yet activated.
          I again made a call on 2nd April around 115pm and was again assured a call back from Mr Sanjay or someone else in 4 hours. It is now approx 24 hours and still no phone call nor is my fastag activated.
          I have already spent nearly Rs. 1000/- as penalty during my travel between 15th & 20th March.
          Please help to get my fastag activated without any further delay.
          This kind of inefficiency from hdfc is shocking.
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 05, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have.

          Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before April 08, 2021.

          -Nadia
          HDFC Bank Customer Assistance
          Apr 06, 2021
          Updated by Chetan Parikh
          The response to my complaint from hdfc is the same standard response that I have been getting since 12th march 2021. Let us see what happens on or before 8th march 2021 as mentioned.
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            A
            ashu_4429
            Apr 3, 2021
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            Address: 1st Floor,C.S. No. 6/242, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013.

            Got this message : Your money transfer of INR 20, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].

            My money is still not returned to my account nor credited to receiver account.

            My Account number-[protected], IFSC code-HDFC0000323

            Receiving persons account-[protected] IFSC code-BARB0BUPGBX
            HDFC Bank customer support has been notified about the posted complaint.
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              K
              kalaivani sekar
              Apr 3, 2021
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              On 10th march 1899 rupees was debited from my HDFC credit Card, it was mentioned as One assist Mfee, without getting any permission the amount was debited from my account. I want to get my debited amount back and moreover please delete that one assist account.
              HDFC Bank customer support has been notified about the posted complaint.
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                S
                Shagun19117
                Apr 3, 2021
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                Dear concern,
                My imps transaction failed due to timed out reason on 2april 2021.
                Money is debited from my account and not credited to beneficiary account.
                Also money not returned to my account.now 24 hrs completed still money is not credited to my account.
                HDFC Bank customer support has been notified about the posted complaint.
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                  V
                  Vipin Agnihotri films
                  Apr 3, 2021
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                  Resolved

                  I initiate an imps on 2nd April of Rs 1360, reference number is[protected], money is debited from my hdfc bank saving account but not been received by the beneficiary. I also got a message of request timed out due to technical failure. Where is my money
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    S
                    SRINU PALLI
                    Apr 3, 2021
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                    Address: Bangalore, Banaswadi

                    Dear Sir / Madam,
                    My recent IMPS transactions performed on April 2nd, 2021 are getting timed out alerts. The transaction amount has been debited from my account and not transferred to the beneficiary account still.

                    Can you please check and expedite to fix the problem at the earliest.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      D
                      Diggu4u
                      Apr 3, 2021
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                      My netbanking is locked for morethan 10 days and showing "Account locked for user" as well as I'm not able to retrieve customer id online.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 06, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We note that our team has responded to you through email on April 05, 2021, vide email Interaction ID: HBL=[protected]. In case of any further clarification or assistance, please feel free to reply to us by email.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Apr 17, 2021
                      Updated by Diggu4u
                      Till now I don't have received any solution regarding my issue. Still waiting for the updates from bank side.
                      Apr 17, 2021
                      Updated by Diggu4u
                      On 5th April I had applied for password reset by filling offline form and submit to the home banch with the address changing form. But at present time I had received only call from home branch regarding my complaint and explained the process to me, how my problem will get solved. But before that conversation I had already done all this steps and even after that I am facing the same problem. Kindly send password reset kit to my home address on urgent basis.
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                        R
                        Renjith E Chacko
                        Apr 3, 2021
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                        Resolved

                        I did an IMPS transfer of ₹24, 000 on April 2nd 2021 and it says transaction timed. The amount was debited from my account and not credited to the beneficiary bank. Beneficiary bank customer care claims amount was not credited to them and to contact HDFC instead.

                        Apparently at HDFC Customer Care all representatives are too busy to answer the call from 2nd April. Kindly resolve the issue because I transferred the money for a reason and now I am left with no access to that money.

                        Reference Number:[protected]
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 05, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to kindly check your account balance. The disputed amount has been credited to your account on 03/04/2021.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Sanket19
                          Apr 3, 2021
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                          I made to 2 transaction from imps through hdfc app on 2 april 2021 but none of the payment is successful, but my money deducted from account.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            N
                            Nikhil Agnihotri 1
                            Apr 3, 2021
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                            Hi HDFC
                            Yesterday I have made payment of 18000, this is debited from my account but not received by beneficiary

                            Also after some time received message from HDFC as below

                            UPDATE: Your money transfer of INR 18, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].

                            Please suggest
                            Thanks
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              Saurabh Bhole
                              Apr 3, 2021
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                              Address: Mumbai

                              I performed the imps transaction of amount 12500, from my HDFC savings account to other bank account via netbanking.

                              I received a transaction timed-out message on my registered mobile number, however the amount was deducted from my account and was not delivered to other end.

                              Message received:

                              Update: your money transfer of inr 12, 500.00 on 02-04-21 timed out due to technical reason. (Imps ref no.[protected]. If this transaction is not done by you, call [protected].

                              I would like you to either refund the amount or complete the transaction.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                B
                                Bijeeta Das
                                Apr 3, 2021
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                                I have done the imps transaction of amount RS.39500 from my hdfc savings account to another bank account via net banking.

                                I received a transaction timed-out message on my registered mobile, however, the amount was deducted from my account and was not delivered to another end.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  T
                                  Thinakar A
                                  from Delhi, Delhi
                                  Apr 3, 2021
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                                  Resolved

                                  URGENT,
                                  Dear HDFC Bank, am begging you to credit my amount which is kept on hold due to your worst technical glitch, (timeout while imps), I have a emi in other account, if not paid on time lot of penality for me.
                                  It happened on 31st March still money not reverted.
                                  RBI SHOULD LOOK INTO THIS.. TYPE OF ISSUES DONE IN HDFC.
                                  URGENT. 35000 RS.
                                  Apr 3, 2021
                                  Complaint marked as Resolved 
                                  THE ISSUE IS NOT RESOLVED. NO ONE CONNECTED WITH ME. SIMPLY CHANGED STATUS TO RESOLVED. DEAR HDFC, I CANNOT KEEP TRACKING THIS THROUGH OUT THE DAY. BE RESPONSIBLE PLEASE.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    L
                                    luckymonu007
                                    from Bengaluru, Karnataka
                                    Apr 3, 2021
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                                    Address: Bangalore
                                    Website: Hdfcbank.com

                                    I h have done the imps transaction from my hdfc savings account to other bank account via netbanking.

                                    I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

                                    I contacted beneficiaries and they confirm their bank didn't received the amount.

                                    Is HDFC such a small bank that they don't have provisions to credit back the amount which is not transferred?

                                    This is pathetic process from HDFC.
                                    EVEN I COULDN'T CONNECT TO CUSTOMER CARE or personal relationship banker.

                                    I really have to rethink if i should continue with HDFC or move to another bank who can atleast givev proper response.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      kartikeya hegde
                                      Apr 3, 2021
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                                      Address: Kadugodi

                                      I did two payment of Rs 13000 and 3000 on 02 April 2021 through the HDFC mobile banking, after I received this message, (UPDATE: Your money transfer of INR 13, 000.00 on 02-04-21 timed out due to technical reason.If this transaction is not done by you, call [protected]) and (UPDATE: Your money transfer of INR 3, 000.00 on 02-04-21 timed out due to technical reason.)

                                      It's been already 1 day and still amount is not reflected. Could you fix this issue asap
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        RACHIT GULATI
                                        from New Delhi, Delhi
                                        Apr 3, 2021
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                                        I made an IMPS transfer of 50, 000 from my HDFC account to my SBI account but I got a message that the transaction timed out due to technical reason.

                                        The money has been deducted from my HDFC account but not reached my SBI account. It has been 1 day but no refund has been credited.
                                        HDFC Bank customer support has been notified about the posted complaint.
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