| Address: 245 Sangam , Rk puram New Delhi |
I, Sumit Kumar, am your customer and currently holding a valid credit card no. [protected]
I want to inform you that multiple fraudulent transactions have happened on my card and Rs.16000 has been debited from my card on 22/9/2020 at 11:08 am, without my knowledge. Details are given below.
Transaction Date
Time
Transaction Amount
[protected]
3:48 PM
2000
[protected]
3:49 PM
2000
[protected]
11:06 AM
8000
[protected]
11:06 AM
4000
As the aforementioned transaction has not been done by me and has happened without my knowledge, I am of the firm belief that it is a fraud and hence I am not liable to pay this amount. Kindly ensure that not paying this amount will not impact my CIBIL or any other credit score, in any case whatsoever.
I have been trying HDFC, its been more than two weeks yet I am getting no solution. By being helping me out through this trouble, HDFC yet sending me mails like this fraud transactions are done by me.
Being as a first time customer of HDFC, I am highly disappointed by the standard of services are being provided to customers. I would request and ask HDFC to look after this issue and kindly get it resolved .
HDFC Bank customer support has been notified about the posted complaint.
Oct 17, 2020
Updated by sumitrana100 I still get no update from bank .
could you please help me, I dont know why HDFC is doing this.
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance