HDFC Bank Complaints & Reviews

Dear sir/mam,

I, sunny jawale, am a credit card holder with your bank since the year 2017. I was given this card enrolment form by one of your representatives who was distributing and enrolling people, right outside my office building at that time.

However, i have lost jobs since june 2020 and my financial condition has been very bad since then. I have a family of 4, brother (Jobless), mother (Housewife) and father (Jobless)

I have been earning just 25000 rupees sometimes not even that. I have been trying to get myself a better paying job since then, in order to be able to pay back the bank.

Credit card: 6681
Email id : [protected]@gmail.com

I do want to repay all the amounts owed to the bank. However, i am not able to pay anything more than rs.8000/- per month. I have informed this to various customer care representatives and collection agencies as well.

However, below mentioned are some serious issues faced by me, my family, my facebook friends due to your collection representatives.

Sailee dhure from hdfc bank started calling me at since morning from 10.45am. I informed her that currently i'm not able to pay, give me option of installment which i can bare on monthly basis.

She also called my facebook friend, my father, my mother and brother at 10.45 and miscommunicated to them, stating that i'm not answering calls such behaviour on the part of your agents is an illegal move as per the rbi rules.
(Me and my family members and friend received calls from multiple mobile numbers and [protected]/
[protected]/[protected])

Naziya spoke to me as a manager from hdfc bank. Upon asking the agency name, shee said that they were calling from collections dept of the hdfc bank from kanjurmarg. When i told her that people are harrassing me with calls she told me sorry i can't do anything, they will followup.[protected]

Sailee and her co-workers has already called my family 5-6 times today and has been very harsh over the phone. She has called me over 5 times already and been very rude, abusive and is maligning my name.

Below mentioned are some rules.

Rbi rules:
(Iii) fair practices in debt collection

(A) in the matter of recovery of dues, banks / nbfcs may ensure that they, as also their agents, adhere to the extant instructions on fair practice code for lenders (Circular dbod. Leg. No. Bc. 104 /09.07.007 / 2002–03 dated may 5, 2003) as also iba’s code for collection of dues and repossession of security.in case banks / nbfcs have their own code for collection of dues it should, at the minimum, incorporate all the terms of iba's code.

(B) in particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / nbfc and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(C) banks / nbfcs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Like i have already suggested, i do want to pay, however, i need help from you as a bank officer in stopping such maligning and disturbing incidents. I'd like to get this sorted out and would like to start paying my card from october 2020 rs. 10000 per month.

Kindly suggest the actions taken against sailee dhure ([protected]) and the agency and also help me pay you back.

Anticipating cooperation from you.

Thank you.

Sunny jawale.

My hdfc credit card is getting billed through smartpay for tata power although i do not have any account with tata power nor have i ever requested for smartpay facility. I raised a complaint (No. [protected]) regarding it but customer care doesn't believe me. They are blaming me that i had activated smartpay for more than a year which is completely false. They told me to talk to tata power for reimbursement which is totally unfair as i have no fault in this. I am completely frustrated with customer care services as they are unhelpful even though i am getting cheated.

2 times rs 708 is deducted on 7th of september, 2020. This is a salary account. I am not that rich. I am saving little bit of amount every month.. This is not acceptable.. Deducting ₹1416 at a single go without informing is just not acceptable. I want my money back as soon so possible.

I bought iphone xr from "rohit telecom" on 23rd january 2020 using hdfc crdit card. As per hdfc credit card transaction billing data, it is clearly mentioned on bill i’ll get 5000 rs cash back after 120 days but still no cash back is transferred in my account. Can anyone from hdfc bank please look into this issue and transfer my cash back to my account

Hi i am kapupara Siddharath prakashbhai, hdfc hold my rs 1148 for mirevenue gefu. After call a lot customer service executive didn't giving any positive response.
Account holder: kapupara Siddharath prakashbhai
Account number: [protected]
Ifsc: hdfc0000231
Branch: motibaug main
Please solve this matter immediately.

Hi team. Please have a look as i have been charged with the amount of 1420 for non maintaning my account balance s this is my salary account so there shoud be no deduction for that and due to lock down my salary was not credited in my account. So please have a look on this case and wave off these charges as i cannot be able to pay that. And tried calling your customer service but i am not getting any response from there. And for further discussion please call me on the register no with your bank.

Account no - [protected]
Ifsc - hdfc0002853

Regards,
Shantam sharma

Respected

Moratorium was announced pan india from march 2020 to august 2020
I was having consumer durable loan in hdfc bank ltd
Motorium announced pan india and rbi announced not to pay emis to customers for certain period of motorium

Know bank is isseing notice stating that pay the emis from march to august,
Their are auto debit and adding up charges an bounce charge
And making account negative balance and harrasing customer with issuing notice

Rbi annaounced moratorium for customer critical condition happen in pan india

For what reason..

Customer required justice on priority

Dear team

Hdfc bank has held my account into minus of 10300 now i lost my job and unable to pay the emi my total emi month is 36, i have paid 28 months more 8 months have to paid kindly do anything settlement and do the needful

I have to reset my net-banking pin. There are 2 options :

1) registered number + debit card — i can't use this because i have not received my debit card.

2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives.

Hello. My hdfc salary account was converted to a savings account in 2019 when i left my job. I was unemployed since that time. Recently i got a statement from hdfc bank and thought of checking it. So i registered for netbanking and found out that my balance was negative. It was -4036rs. Because i didnt maintain the minimum balance. Now i cant close the account not can i use it as future salary account because of the negative charge. I also have a hold fund of 4036rs. Why show negative charge when i have 4036 as hold fund? And i saw an article by timesofindia stating rbi has issued all the banks not to charge negative balance for not maintaining minimum balance and an hdfc representative said theh dont do it. Then why is my bank account negative for not maintaining the balance. That too when im unemployed and during covid too.. Please find a solution to this..

I have opened hdfc online salary account on 18 August 2020. And kyc is done by visiting akurdi branch. Till date I don't received any welcome kit. After I visited branch for this issue they told me if you not received kit then apply for check book then might be i will receive the kit. The check book is delivered within five days. But I don't receive welcome kit. Then I visited bank once again this time they told me to fill form for net banking...

I have opened hdfc online salary account on 18 August 2020. And kyc is done by visiting akurdi branch. Till date I don't received any welcome kit. After I visited branch for this issue they told me if you not received kit then apply for check book then might be i will receive the kit. The check book is delivered within five days. But I don't receive welcome kit. Then I visited bank once again this time they told me to fill form for net banking and debit card. I also done that but still I don't received welcome kit and still net banking not working. When I logged in my net banking and try to fund transfer it shows me you are not registered for third party transfer register now. When I tried to register it shows no debit card attached to this account. After visiting three four times a bank my problem still not resolved. So then I call customer care and talked to executive she checked the staus and said your welcome kit still not despatched so she can't raise complaint against welcome kit issue. But after my request she raised complaint against my issue and said you will receive feedback in 48 hours. I asked her for complaint number she give the number. But when I try to access my complaint status from hdfc Web I get unable to track your complaint number. The complaint number is valid as I have recorded call and I cross checked multiple times . So what to do now? Help me please
My ac number [protected]
Id[protected]

My hdfc bank savings account no.: [protected], gaddiannaram branch. on 07th september 2020 rs. 354+354 = rs.708.00 has been deducted without any prior information from hdfc bank. Ther eare lot of transactions occurred in my hdfc account nad i have an rd account aslo running in account right now. Kindly check and refund the deducted amount, in future also will maintain a sufficient balances in my savings account as per bank.

19/08/2020 & 27/08/2020
hdfc bank credit card amount deducted from my account but not credited int original source of payment
querry against clearance about my payment

I am getting calls multiple calls from hdfc bank for promotional work, this happens almost daily and very annoying i am getting 10 calls on daily basis.

My number is already registered in dnd in fully blocked category.

Can you please remove my number from your database/list?

Please stop all calls to my number [protected] and stop harassing people like this. Atleast i've made up my mind to never keep any relationship with hdfc bank after getting these many calls.

Atleast stop now.. Block my number and stop calling.

I have credit card of hdfc bank. It's been more than 1 year and i'm not even using it, there are too many problems in my life and i want to get my credit card settlement. For this reason, i have tried to talk to customer care many times but there is no response from there and they give evasive answers, due to this attitude of the bank, i am falling into trouble and every month my amount is getting more and more, there was a limit of 50, 000, credit card has now been paid 70000, please get my credit card settled, at least in the amount i want to get it settled. I am being fooled for 1 year. At the time of lockdown there was a lady named meenakshi sehgal who was telling herself to be a bank employee, she told me to settle my amount. She also made me stupid in the name of ₹ 9000 settlement. Now she does not even pick up my call, she has blacklisted my number. His number is [protected].

I have credit card of hdfc bank. It's been more than 1 year and i'm not even using it, there are too many problems in my life and i want to get my credit card settlement. For this reason, i have tried to talk to customer care many times but there is no response from there and they give evasive answers, due to this attitude of the bank, i am falling into trouble and every month my amount is getting more and more, there was a limit of 50, 000, credit card has now been paid 70000, please get my credit card settled, at least in the amount i want to get it settled. I am being fooled for 1 year. At the time of lockdown there was a lady named meenakshi sehgal who was telling herself to be a bank employee, she told me to settle my amount. She also made me stupid in the name of ₹ 9000 settlement. Now she does not even pick up my call, she has blacklisted my number. Now she does not even pick up my call, she has blacklisted my number. His number is [protected].

Sales executive from hdfc bank called me and told that i am qualified for taking top up loan and asked me to apply via offline. I provided all documents and waited for couple of days. Then they told that due to corono lock down my higher officials are asking me to apply the loan via online. Then i have applied for the loan via online and paid rupees 6000/- as a application/ processing fee. Now they rejected my application without leaving...

Every week i get calls, asking if I'm interested in HDFC's personal loans. I tell no every time. I have received calls more than 50 times. First of all, I don't even have an account there. How do you have my contact details? Im fed up of these calls. Do you not keep a record of who has said no to these calls. Next time, I get call, I'm forwarding it to the cyber cell department.

Hdfc bank charged me twice for not maintaining minimum balance in a month that is 177 and 177 inr in aug 2020.