HDFC Bank Complaints & Reviews

Purchased a apple macbook from a croma store on 6th january 2020 and was promised a cash back of inr 6000 on the transaction within 120 days from last date of transaction month. It has been well over 120 days and i made the payment via my debit card emis. Of the 6 emis - 5 have been paid for already and last to be paid in month of july 20.

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I have bought my iphone 11 with hdfc bank debit card on 19/01/2020 from a local shop in mumbai. As mentioned by hdfc bank (To receive cashback of rs. 6000 within 120 days from the transactional month end) i haven't received my cashback till now, it is more than 120 days hope this issue gets resolved and cashback will be credited as soon as possible.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2020

HDFC Bank Customer Care's response Dear Customer,

Hope your query has been resolved. In case you still have a follow up query, please click on https://bit.ly/2Lzhyn3 to submit the complete concern and we'll assist you as soon as possible. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: D1506, D-Block,Aparna serene park, MASJID BANDA, KONDAPUR,, Aparna serene park

I surrender policy on may -09 -2020, as per initial discussion whole process will take max of 10 working days.

But now almost 20 days about complete still not getting any proper response each customer care telling we are working and you will get update.

I have communicate 5-6 mail now when i spoke today customer care person (Sirisha) telling today they will update by eod.

I am sure am not going to get any call.

Regards,
Snehasish das
+91-[protected]

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HDFC Bank customer support has been notified about the posted complaint.

Jun 05, 2020

Updated by sdasnou today i have got a call from HDFC Life they told they are going to transfer 80000 what is that i am not sure, my deposit amount was 180000, now in portal my fund value is showing 190000. i declined the transfer, they are trying to convince me

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On 14th april, 2020, rs. 999 got deducted from my hdfc credit card for amazon prime. I am not using amazon prime and i called amazon help desk about the same and they said that the amount has not been deducted from my registered accounts.
Then i approached hdfc credit card help desk bur i could not reach anybody.
I need a refund of this amount. How do i get it?

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2020

HDFC Bank Customer Care's response Dear Customer,

Hope your query has been resolved. In case you still have a follow up query, please click on https://bit.ly/2Lzhyn3 to submit the complete concern and we'll assist you as soon as possible. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Hey, i purchased an iphone 11 on
16th january 2020 from imagine stores, elante mall chandigarh. The said purchase was made with my hdfc credit card with the scheme offered by the bank of instant payback of ₹6000 on this sophisticated gadget within 120 days but unfortunately i have not received the promised cashback yet and due to the shortage of staff because of covid19 i have not been able to reach hdfc bank’s customer service.
Consequently, i’m posting it here it will be 6 months on 16th of june, anticipating the issue to be resolved as soon as possible.

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I have bought my iphone11 with hdfc bank credit card on 1/1/2020 in uni store, pheonix mall, pune. I was told that i will receive cashback of 6000 within 120 days from the transactional month end. I haven’t received my cashback till now, it is more than 150 days. Hope this issue gets resolved and cashback will be credited as soon as possible.

Jun 16, 2020

Complaint marked as Resolved

Thank you for the platform to raise the concerns of consumers. 1. I have bought an iPhone in stores in Jan 2020 first week using HDFC Credit card. I was told that i will get 6000 cash back in 120 days. 2. I have not received any cash back even after 150 days. 3. I have raised a complaint here. 4. No one from HDFC has contacted me. But i think Consumer Complaints have forwarded the issue to HDFC. 5. I got the cashback today. Thank you.

HDFC Bank customer support has been notified about the posted complaint.

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A

AlapatiKiranKumar

Jun 8, 2020

Dear HDFC Bank,

As a customer and as a fellow human being, i completely can understand that COVID-19 Pandemic situation. I would like understand one thing that you guys have not stopped sending us the credit card bills or loan EMIs. Wonderful that i have started receiving calls from HDFC that if i need personal loan, excellent. But why HDFC is not processing the cash back amount which you have promised to do so within 120 days. It's almost not 160 days. And i see so many people are having issue with the similar concern. I think this is not fair on your part. Please resolve the issue asap.

For any further details, please respond here. I can provide the details to process the cashback at the earliest. Thank you.

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A

AlapatiKiranKumar

Jun 16, 2020

This to let you know that the cash back has been credited to my credit card account today.

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A

AlapatiKiranKumar

Jun 16, 2020

Thank you.

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Not able to understand why an amount of rs 8, 000 suddenly deducted on 2nd june 2020 in reference to 30th may 2020!
On 30th may tried to withdrawn but the atm was running out of money of rs 200 so it first debited and credited! But again with mctf reference deducted rs 8, 000 on 2nd june. Please return the amount.
Check the account ending with *8760

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Address: Bangalore

Hi,

My bank account : [protected]

Mirevenue hold through gefu, last month the 4 or 5k amount deducted from my salary account.. This is happening every month. Now my account is in negative balance 4, 147/-.in this crisis also bank people are charging. Please resolve this issue..

This issue happening many times. Please try to resolve as soon as possible. If you people are not resolved this issue then i am going to close my salary account..

I need to stop my all payments through ach or ncs or others.

Please stop the automatically payments..

Thanks,
Mohana rao

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I have purchased iphone 11 using hdfc debit card at aptronix but haven’t received any cashback yet.

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Address: 137,saraswati homes, mansrover ,jaipur

Today from my account 1554 rs is debited on the name of mctf. And i have not opened any type of option like this in my account. So, please give my money back.

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NishantTyagi579

Jun 4, 2020

same here...two transactions 2000 and 3000 with the same name MCTF. Getting no help from the bank.

Amount is debited from my account - Comment #3689323 - Image #0

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I have purchased a mobile from amazon.in on march2020 on emi basis. On apr2020 and may2020 they have collected rs9590.67 and rs9834.49. Due to lockdown the delivery of item is delayed and hence i cancelled the product on may18. They have accepted my request and refund has been initiated and have provided refund reference number#3548891. Till this date, refund has not been credited in my account. Kindly look into this matter and do the needful. Delayed payment will attract interest @18% or rs100/day.
Copied to ombudsman trivandrum

Manu krishna

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Its been more than 130days, and i havent received cashback of 6k.
Now please me know if your bank is going to pay late fee fine?
Bcoz whenever customer is not able to pay the bill on time, you fine them.
Please let me knw whats your action.
I can't wait longer. I want solution. I had wrote couple of mails but no response (Hbl=[protected].
In my bill it was clearly mentioned that "cashback will be credited within 120days". And today is 134 day.

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The amount was deducted from my account but the payment was failed twice. When will i get my money back?

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The amount was deducted from
An online transaction but the payment was failed twice

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I have bought my iphone11 with hdfc bank credit card on 04/02/2020 from unicorn infosolutions. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, 120 days are completed now . I have asked in unicorn infosolutions, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

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I have bought my iphone11 with hdfc bank debit card on 01/01/2020 from
Iplanet-apple premium resellers, inorbit mall, whitefields, bengaluru, karnataka - 560066
As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

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Hi,
I had purchased an iphone11 on 26th Jan, 2020 which was eligible for a cashback of INR 6000 within 120 days. This has still not been processed & there is no way to contact the customer care.

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Dear team,

I am not interested in one assist membership which will expire on 13th of june every year. For last few years even after complaining the bank is auto debiting the amount which i am not at all interested. I am requesting you to cancel my membership as soon as possible.

Name: bittu r menon
Diners club miles card ending on 6852

Aug 6, 2021

Complaint marked as Resolved

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 3, 2020

Dear Bittu,
Fill the form on this link http://survey.webengage.com/ws/~1qq44ps and our team will assist you with - Nitesh, Team OneAssist

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Address: Sri Laxmi SilksSAREES Shop No 135 P.V.T Market Kothapet, Saroornagar

My pos is probulm isuue is a pos not charged in cable attached
Tid no 28180772

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The hdfc bank has put a hold on my funds of rupees 624.98 as mi revenue hold through gefu, the customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not help full.

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