HDFC Bank Complaints & Reviews

Sep 03, 2020

Updated by సుందరయ్య గురిందగుంట Hi,
I have asked them to refer my file to get the new cheque for ECS. But even without reading my complaint they are answering the same, go to branch to solve the issue.

*****The following is the message from them after my mail************
>>>>>>>>>>>My Message
Hi,
I have a personal loan with HDFC with number 60087960. My issue here is HDFC is charging/fining me for cheque bounce. But the thing here is I have submitted the cheques a long back even before the loan got approved. I have informed them so many times to check my loan file and replace the cheque with the proper one, but there was no use. I have informed the executives who involved in my loan process, but even from them also there was no use. I have raised the tickets in the help desk, and here too it was not done instead I was getting auto-generated mails.
As my last EMI is in the next month (September 2020), I wanted to bring this issue to end so I have complained the same to the consumer forum.

Regards
Sundaraiah G
*************
>>>>>>>>>HDFC Reply
Dear Customer,

This is with reference to your e-mail dated August 27, 2020 received at our Grievance Redressal Cell requesting for charges waiver of your Personal loan account no.XXX 7960.

We wish to inform you that, due to ECS mandate not processed your banker has rejected the EMI from 06/11/2018 to 06/08/2020 with reason refer to drawer and insufficient funds respectively.

You are requested to visit our Old airport road branch address below mentioned along with valid id proof for further discussion on your overdue charges waiver and closure of the loan.

HDFC BANK Ltd,
3 rd Floor, Golder Towers, B wing Kodihalli, Old Airport Road Bangalore-560017
Karnataka India

You are requested to contact our bank official Mr. Ajith C. on [protected] for further discussion of overdue charges waiver with settlement of the above loan.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer

Ms. Punam Umesh Naik at HDFC Bank Ltd.,
2nd Floor, Zenith House, Mahalaxmi,
Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com .

Alternatively, you can call our grievance cell at Toll Free:[protected].

Thanking you in anticipation of your understanding and cooperation in the matter.

(Deepa Das)
Customer Service Desk
Retail Assets Operations

********************
In the above reply, HDFC didn't mention what happened to my cheques but instead they are insisting me to go bank to solve my problem.

I have mails of the same issue those communicated with the other executives of HDFC during my loan initial tenture. I will submit the same whnver it is necessary.
Regards
Sundaraiah G