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HDFC Bank Complaints & Reviews

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Updated: May 26, 2026
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K
Kartik Kapur
May 16, 2020
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I bought an iPhone XR on 4th-Jan-2020 with my credit card. I was entitled for a cashback of INR 5000 with a 6 Month EMI option. As of today, it's been 5 months and I haven't received any cashback.

My Details are -
Kartik Kapur
[protected]
[protected]@hotmail.com
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    N
    NarinderSinghSahdev
    May 18, 2020
    Resolved
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    Address: HDFC bank, Amritsar, Punjab, India

    Received a refund from aliexpress.com with following details

    ARN no. 15276320092001265431936
    Amount: 2244
    Dated:[protected]

    Refund from aliexpress.com not credited in my card with last four digits 0687

    More than 40 days have been passed but still refund is not credited

    Please look into the matter and solve the issue at the earliest.
    May 29, 2020
    Complaint marked as Resolved 
    Received refund
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      S
      soulfulbear
      May 16, 2020
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      Hello, i had purchased iphone 11 from the imagine store, ub city, bengaluru on 11th february and was supposed to receive the cashback of inr 6000/- within 120 days of my purchase.
      However, it has been more than that, and the amount has neither been credited to my account and neither is it showing up on the "cashback enquiry" page on my hdfc netbanking account.
      Moreover, there is no way for me to contact the bank through digital platforms or lodge a complaint via call.
      I hope the consumer complaints forum will look into the matter and help me resolve it asap.

      Thank you and regards,
      Aug 11, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 18, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

      -Nadia
      HDFC Bank Customer Assistance
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        T
        Toppo
        May 16, 2020
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        Address: Gurgaon

        Hi team,

        I was using credit card for good 3yrs and above but due to financial issues i had to settle my credit card payment. My outstanding amount was of 58000 but the bank settled it to 45000 without any discussion... They said this is what the policy is nowadays... I agreed and paid my settlement amount in 6 installments starting from dec'19 till may'20... I am still receiving credit card bills which isn't updated and still showing around 25000 outstanding... After depositing last installment the bank personal said u will receive noc via mail... But i am yet to receive it... And my account still showing 6000 negative balance... Please help.
        HDFC Bank customer support has been notified about the posted complaint.
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          F
          Faraazmail
          May 16, 2020
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          Address: Vikrant khand gomti nagar lucknow
          Website: Hdfcbank.com

          Hi . After opting for moratorium on 8th april after paying my emi on 7th april . My account is in negative now and 3800 rupees are deducted by bank, i have mailed support HDFC and to nodal office up east as well .
          Please refund my amount as quickly as possible.
          May 16, 2020
          Updated by Faraazmail
          If you can arrange a call from hdfc bank representative i can explain my problem there . Can't write who thing here . My information can be seen by others
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            R
            Rajeevchat
            May 16, 2020
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            Address: Hdfc bank smriti nagar bhilai

            Plz send me the salary slip on this mail I'd [protected]@gmail.com
            Employee code 234166
            Designation-Branch Sales Officer
            Branch code-2440
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              P
              Profit Hands
              May 16, 2020
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              Address: kunal belleza, 201/a, bavdhan, near lmd chowk,pune,maharastra ,india

              On 11/12/19 i have purchase pro11 from Nyasa kothrud Store
              invoice number - tikot/1920/3545
              invoice date - 14/12/2019
              Its been 6 moth now no cash back is credited
              I have been duped for 6k from Nyasa Apple store
              please take appropriate actions
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                S
                sarthak neema
                May 16, 2020
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                I have bought my iphone7 with hdfc bank credit card on 01/03/2019 in chennai. As mentioned by hdfc bank (To receive cashback of 3000 within 120 days from the transactional month end) i haven’t received my cashback till now. I have asked in showroom, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                HDFC Bank customer support has been notified about the posted complaint.
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                  J
                  Jayjeet Sandhu
                  May 16, 2020
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                  Address: Iconcept apple sector 20 chandigarh

                  I have bought an apple iPhone 11 from i currents sector 20 chandigarh in October and till date i have not received the cashback of ₹6000 as claimed by apple it's been 7-8 months now it's really not appreciated please see to it
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                    T
                    Thakur Shivam Singh Shivam
                    May 16, 2020
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                    Address: Mumbai

                    Dear Sir,
                    Plz Resolve This Problem
                    pf PassBook copy Not available

                    Shivam singh
                    Imp-237392
                    Uan[protected]
                    May 16, 2020
                    Updated by Thakur Shivam Singh Shivam
                    Pf PassBook copy Not available
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                      C
                      Caira
                      May 16, 2020
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                      I have bought my iphone11 with hdfc bank debit card on 10/01/2020 from electro world in gip noida. As mentioned by hdfc bank that i will receive cashback of 6000 within 120 days from the transactional month end but i haven’t received my cashback till now, it is more than 120 days. I have even contacted the bank they said that they will escalate this issue but nothing happened. My cashback still not received. Hope this issue gets resolved and cashback will be credited as soon as possible.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        M
                        Madhu329
                        May 15, 2020
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                        Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

                        I din't expect this irresponsible behaviour from hdfc

                        I'm using hdfc credit card since last 4 year card number ending with 6*6. My account is activated with one assist mfee and charged amount 1399 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

                        Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
                        And hdfc bank also has to recheck this issue with the auto payment modes.

                        This is the 2nd year i'm requesting again for the cancellation of this one assist plan. Please kindly take a notice and cancel the plan and repay my amount rs.1399 as soon as possible.

                        So request you to please cancel this activation against my credit card, and refund my money also.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          T
                          Taruni Pahuja
                          May 15, 2020
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                          I have purchased iphone 11 on 3/01/20 and still i have not received cashback amount its been 120 days but still i have not received the cashback. While purchasing i have made payment using my hdfc debit card but i have not received any cashback.
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                            A
                            Ankitnagpal
                            May 15, 2020
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                            I purchased iPhone 11 using HDFC Credit card.

                            Date: 1st Jan 2020
                            Dealer: imagine, 242, 2nd Floor, Elante Mall, 160002
                            Billing Amount paid : ₹70800

                            Cashback of ₹6000 was to be credited to my account within 120 days but yet not recieved.

                            I request the authorities to please take action for the same.
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                              V
                              Vedant Das
                              May 15, 2020
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                              I had purchased iPhone 11 on 1/12/2019 from Unicorn Infosolutions Pvt Ltd, Pacific Mall, Subhash Nagar, New Delhi. I haven't yet received the cashback of Rs 6000 as promised on the date of purchase. Although it was said that I would receive the amount within 120 days. Kindly provide some immediate resolution to this issue.
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                                B
                                BJGogoi
                                from Mumbai, Maharashtra
                                May 15, 2020
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                                Address: Mumbai
                                Website: HDFC BANK

                                This private sector bank offers car loan, personal loan and insurance policies.
                                They issue loans with interest rate completely misleading.
                                They harrasses by offering loan with a misleading insurance policy.
                                Interest rate is much higher than government banks.
                                Solicites customers for buying insurance policies.
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                                  G
                                  Ganguly1991
                                  May 15, 2020
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                                  I bought iphone 11 on 28th december 2019 and as promised i have not received any cashback till now which obviously more than the given timeline i called previously too the banker said it will definitely be received prior 31st march i waited till 27th april then i mailed you in email address stated on site which is [protected]@hdfcbank.com which stated that due to ongoing covid 19 situation they will take longer to respond it’s now been 18days more than the given timeline again. Kindly explain when i will receive the amount or else don’t make fake offers like because right due to covid 19 situation you r are not taking calls as well for complaints.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    S
                                    Shahnawaztamboli313
                                    May 15, 2020
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                                    I m shahnawaz tamboli. The amount 1999rs has been debited from my credit card ending 3339 as membership fee. I don't want any membership so please cancel it as soon as possible and give me refund. It's a sincere request.
                                    My email is shahnawaztamboli313.[protected]@gmail.com
                                    My number is [protected]
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                                      R
                                      Ravi Gor
                                      May 15, 2020
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                                      Address: Andheri Ghatkopar road sakinaka behind metro station

                                      IRCTC has transfer me some amount but i still not receiving till now 25day then after i cantact irctc customercare they give me ARN no and telling me to plz contact you bank
                                      I have contact my Hdfc bank but they are not helping me

                                      ARN no 75120330121000344261799
                                      Mobile no [protected]
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                                        C
                                        Cheaku0309
                                        May 15, 2020
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                                        Good day,

                                        This email is about my loan emi which falls on 7th of every month, so what happend on 7th of everymonth my emi get deducted from my hdfc account any time within 24 hours, on the same days 07.05.2020, my emi has been deducted but amount was not sufficiaent, it happend in the morning and the amount was hold by bank, then it released automatically, in afternoon i maintained by balance but emi has not deducted so on 13.05.2020, i paid my emi through icici netbanking amount has been deducted but now in my saving account, it is showing negative balance which is equal to my loan emi.
                                        Kindly check this and i am also attaching statement of my account and payment details.

                                        Loan no.[protected]
                                        Mobile no.-[protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        May 16, 2020
                                        Updated by Cheaku0309
                                        They marked it as resolved but i did not get any update on this.
                                        Verified Support
                                        May 21, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have checked our records and confirm that said payment is updated in your loan account. Please feel free to write to us using below URL further assistance: https://bit.ly/2AOccQA. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                        -Zubin
                                        HDFC Bank Customer Assistance
                                        May 21, 2020
                                        Updated by Cheaku0309
                                        Did you read my query?
                                        I paid my loan EMI twice (Manually and Automatic). When I saw you guys are not responding so I paid loan EMI through HDFC net-banking source of payment used ICICI bank and statement already attached above, you can check. So my query is when I'll get my this amount back which I paid manually.
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