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HDFC Bank Complaints & Reviews

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Updated: Mar 24, 2026

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Dear sir/mam,

Since last mg time, i have update my contact details but till now my number is not updated in hdfc koregaon park pune branch. I'm unable to access the services from hdfc so kindly request to you please update my contact number as [protected] otherwise call me for further information. I'm unable to receive otp. Kindly support.

Very disappointed from hdfc.

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

HDFC Bank Customer Care's response Dear Customer,

Your mobile number ending with 8523 is already updated in your Customer Id ending with 8099 on 24/02/2020. We request you to please check again.

-Nadia
HDFC Bank Customer Assistance

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Dear sir,

I request you to please take necessary action as hdfc bank imposed me bouncing charges in lockdown period despite of taking moratorium. My home loan emi presented in hdfc and in april 2020 i applied the moratorium in sbfc where my loan is running but 590 two times charges deducted my hdfc.

Please help me in this

Thanks,
Gaurav bhardwaj
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in clearing.

Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable.

We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account.

Request you to take up the issue with the Bank from where the loan is processed for further assistance.

-Nadia
HDFC Bank Customer Assistance

May 19, 2020

Updated by Stoned By Nature Dear Nadia,

Firstly, i have applied for the moratorium of my home loan but still my ecs was hit and for the same issue has been raised to my lender, but in this scenario my query is why bouncing charges are levied by HDFC in my account even If the ECS was bounced during lockdown period. There should not be levied any charges during lockdown period.

Please help
[protected]

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S

Stoned By Nature

May 17, 2020

Dear Nadia,

Firstly, i have applied for the moratorium of my home loan but still my ecs was hit and for the same issue has been raised to my lender, but in this scenario my query is why bouncing charges are levied by HDFC in my account even If the ECS was bounced during lockdown period. There should not be levied any charges during lockdown period.

Please help
[protected]

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I made a purchase in the month of December 2019 of iphone 11 and during that time there was an offer going on if you make payment via hdfc card you will get a cashback of ₹6000 within 3months of purchase. And i have not received that yet. Check at earliest.Its been so late already and i ve tried to mail many a times but no reply

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Amount 4716 has been deducted from hdfc bank without any reason, this is worst thing happen by hdfc bank, i’m hdfc banks customer from last 5 6 years, its never happened in that year, but now it’s worst thing,

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Address: B 302 mahesh megha chs building no 3, Jivdani krupa complex chandansar road virar east

On 8th may I have done the transaction of 10k from HDFC mobile app. The transaction is showing success but money is not credited in beneficial account.

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I have bought my iphonexr with hdfc bank debit card on 25/10/2019 in mgf mall, imagine store, gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in imagine store they said to check with bank again again. Hope this issue gets resolved and cashback will be credited as soon as possible. I contact hdfc customer care as well but to no avail.

Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Indian Bank, 15-15 Main Road Himayatnagar Hyderabad 500029

On 15th day of every month rs 129/- has been deducted towards amazon 1258399 for past 8 to 9 months where as i donot have amazon account. Further, i have not given any standing instruction to deduct rs 129/- every month from my credit card [protected]. So kindly arrange to stop deduction from my card ending 1065. Thank you.
Ch ramalingeswar rao
[protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link. https://cutt.ly/TyQ2Kl3

-Nadia
HDFC Bank Customer Assistance

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I was not able to proceed with the payment from HDFC netbanking. Trying from last 2 hours. Please correct it.

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I have purchased an iphone 11 128 GB from imagine store at mgf metropolitian mall, m g road, gurgaon on 03 Dec 2019 and i am eligible for the 6000 rupees cashback after 120 days from the last date of Transaction month.
It has been more than 120+ days now and i have not received any cashback.
Kindly credit my cashback asap.

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Hi I have purchasedmy I phone 11 on 3rd dec 2019 with 6k cashback on my hdfc card and it’s been almost 5 months still not received the same. Banks are not responding.and the condition stated that you will get your cash back with in 120 days...

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On 8th may 2020, i have charged for emi rtn charges of 236 whereas i have completed paying my loan balance the only thing i didn't pay is the credit card due balance and that is also because this time a got a message as the minimum due balance is 0 (Zero), this account is my salary account so it should not charge me any other charges, my only concern is in this hard times if banks are also doing like this then for normal civilians it's very hard surviving in this pandemic.

Thank you

Aug 19, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

The minimum amount as 0 indicates that there is no minimum payment expectation as part of the RBI moratorium. If you do not wish to avail of the moratorium, please pay the Total Amount Due as scheduled. If you wish to pay lesser than the Total Due or defer payment you may do so as well. Please bear in mind that there will be an interest implication after the moratorium.
For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT

-Zubin
HDFC Bank Customer Assistance

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Address: Shankar Matt road basavangudi habitat ventures

Amount as been hold through mirevenue hold through gefu 1745/- rs kindly get refunded y such amount u people as made hold without customer permission

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Address: Bhiwadi, alwar

Sir,
I am hdfc bank credit card holder. Bank has auto debit rs. 1399/- from my credit card number ending with 7857 without my concern on date 09/04/2020. I am not interested about this service. So please refund my debit amount rs-1399 on urgent basis. If issue will not resolve. I will take legal action against your company and i will not repay any outstanding loan amount as well.

I hope that you will give me positive reply immediately.

Sanjay singh
Mob. -+91 [protected]

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2020

Dear Sanjay, We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we shall look into it - Nitesh, Team OneAssist.

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I had to get refund from oyo rooms but till now hdfc bank has not processed my refund. It is more than a month and customer care at hdfc bank is not responding to the complaints.
Below is the mail from oyo rooms citing the transaction reference for refund:
"resolution provided - as per our telephonic conversation we inform your refund status, bank reference no. Kkbk[protected] please contact with your bank"

Jun 17, 2020

Complaint marked as Resolved

There was no call or email, but the amount was received after 2-3 days

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We confirm that the refund will be generally credited in 10-12 working days from the date of merchant confirmation. If its not credited within the timeframe, request you to send us the duly filled and signed form which is available at the below link to cc.[protected]@hdfcbank.com along with the refund confirmation proof from the merchant to enable us do the needful. https://cutt.ly/Lyn8Q6w

-Nadia
HDFC Bank Customer Assistance

May 18, 2020

Updated by Shobhit Ambasta Hi Team
The link provided doesn't open. I have tried opening it at least 20 times in different browsers but it doesn't open. Kindly provide an alternative link. Refer the attached screenshot.

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Address: Bhujodi

Unauthorized transaction is being proceeded. The Amount of[protected]+799) Rs. is debited from My HDFC Bank Account as the Name of "GOOGLE Proxima"

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I purchased my Macbook Pro 16" from Apptronix Bengaluru on 29/12/19 and I was told through verbal/printed communication that I will be receiving a cashback on 7000 in my account within 120 days. It's been more than 4 months from the transaction and I still haven't received my cashback which is even mentioned on my invoice.

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Address: 3125, JSPL township , Chindi pada road, nisha

I got a msg without otp 199 rs deducted on 19th jan at 06:04:09 but i have not used that, dont knw how that ppl have got my details is hdfc security that low that my card details are known by some other people. Below you can see actual message.
Alert:rs.199.00 spent via credit cardxx2407 at amazon1258399 on[protected]:06:04:09 without pin/otp. Not you? Call [protected].

Aug 11, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 10, 2020

Updated by Vitthal Patnecha this gone happend since from 4 months and i already complain more then 5 times via mail because unfortunately phone banking customer care supportive not available on call.

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to write to cc.[protected]@hdfcbank.com along with the transaction details and dispute form available at the below link to enable us assist you. https://cutt.ly/TyQ2Kl3

-Nadia
HDFC Bank Customer Assistance.

Verified Support

May 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link http://bit.ly/2IOLetO.

Verified Support

May 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link http://bit.ly/2IOLetO.

-Nadia
HDFC Bank Customer Assistance

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HDFC Bank has withheld my 290 Rs under the reason "MiRevenue on hold". I have not done any Cash transaction nor any third party transaction has taken place.

Kindly solve my issue.

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Address: Sector 18 noida UP

I bought iphone xr from croma on 30 th december 2019 using hdfc debit card. As per hdfc debit card transaction billing data, it is clearly mentioned on bill i’ll get 5000 rs cash back after 120 days but still no cash back is transferred in my account. Can anyone from hdfc customer issue department please look into this issue and transfer my cash back to my account

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance

Verified Support

May 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback.

Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes.

We request your patience and support during these testing circumstances.

-Nadia
HDFC Bank Customer Assistance

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Sir/mam greeting of the day !
I had bought my phone in feb 2020 its gonna be 4 months i hadnt recived any cashback regarding that i had done payment of 49999 with my debit card with offer of getting 5000 cashback which is not credited in my account uptil now can i get some response regarding same.

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