Hi, on 5th of every month, an amount of 9971.32 gets debited, but this time the message came that rs 0 will be debited and i do not want this. I want to pay the emi so that i donnt have to pay extra charges.
Please do not force the moratorium on consumers. Customer care says we are only giving moratorium, not option out of it in consumer durable section. Why is thie shady practice being acrried out by hdfc?
I need a representative to call me since the reciept of previous payments do not even contain the ful loan account number. No online payment facility is provided either.
Kindly call me on [protected]
Aug 6, 2021
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 14, 2020
HDFC Bank Customer Care's response Dear Customer,
We understand that you have also raised your concerns at loansupport Vide reference Number[protected] and you will receive a response from them to your e-mail ID.
Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.
-Zubin
HDFC Bank Customer Assistance
I have faced a similar issue today and earlier. My HDFC credit card was deducted with Rs 70.98 and I received SMS as:
ALERT:Rs.70.96 spent via CREDIT Card xx7575 at AMAZON1258399 on[protected]:07:53:01 without PIN/OTP.Not you?Call [protected].
Have HDFC bank checked on your complaint and reverted?
Best regards,
Supriya