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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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S
Shree Mali
May 5, 2020
Resolved
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Hi,
From 04 january 2020 every month there is unauthorised payment against ref. No. Amazon1258399 being deducted from my card no. Xxxx9655 on every 4th/5th of the month without otp. I raised my complaints to amazon no. Of times and given statements for all such payments and called hdfc bank as well but getting no resolution till date. Last night i received message as below:
Alert:rs.758.99 spent via credit card xx9655 at amazon1258399 on[protected]:00:37:06 without pin/otp. Not you? Call [protected]. From my card total payment of approx ₹1500 has been deducted. I have even removed my card details from amazon account even then such deductions are being made. I can not rely on amazon and hdfc bank both. Looking for proper resolution to my complaint.
Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 10, 2020
HDFC Bank Customer Care's response
Dear Customer,

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. This will result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of 12 to 14 working days.

-Nadia
HDFC Bank Customer Assistance
Hello Sree Mali,

I have faced a similar issue today and earlier. My HDFC credit card was deducted with Rs 70.98 and I received SMS as:
ALERT:Rs.70.96 spent via CREDIT Card xx7575 at AMAZON1258399 on[protected]:07:53:01 without PIN/OTP.Not you?Call [protected].

Have HDFC bank checked on your complaint and reverted?

Best regards,
Supriya
Vamsi00's reply, Mar 24, 2021
If any emi are activated to your Amazon account
hi
i also recieved same message today. Transaction was of Rs. 199. Is there any solution for this ? HDFC customer care is also not working ..
I have been also deducted with rs 999, from my hdfc credit card to amazon1258399.
Looking for the resolution.
ALERT:Rs.169.00 spent via CREDIT Card xx3114 at AMAZON1258399 on[protected]:02:09:19 without PIN/OTP.Not you?Call [protected].

I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?
I have been also deducted with rs 174.90, from my hdfc credit card to amazon1258399.
Looking for the resolution.
I have been also deducted with 129 from my hdfc bank credit card to Amazon 1258399.Looking for the resolution.
I googled the same exact code as I had the same message until I realised I had authorised an audible payment every month for my sister. Check if you or someone in your family has done the same.
ALERT:Rs.199.00 spent via CREDIT Card xx8782 at AMAZON1258399 on[protected]:22:07:30 without PIN/OTP.Not you?Call .
I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?
[email protected] 's reply, Feb 17, 2021
Call me sir 8617675441
Hi,

I have received the same message last night stating I have spent 999.0 from my HDFC credit card at amazon1258399 without pin/OTP. I have attached the screenshot of the message please check.

How is this fraud happening, I can see here everyone is having the same complaint and still no permanent resolution.

Please resolve this issue on priority.
ALERT:Rs.129.00 spent via CREDIT Card xx2535 at AMAZON1258399 on[protected]:22:26:02 without PIN/OTP.Not you?Call [protected]. i also recived this message
The same thing is happening with me also for the last 3-4 months 199 Rs each and every time.
ALERT:Rs.169.00 spent via CREDIT Card xx7589 at AMAZON1258399 on[protected]:11:22:22 without PIN/OTP.Not you?Call [protected].
This is the message I have been receiving for more than 6 months even though I have cancelled my Klindle unlimited subscription on Amazon.in. I had initiated communication with Amazon.in & they, in turn confirmed that I do not have any subscription. Screenshot from Amazonin is enclosed. Need an immediate resolution of this naghing issue.

unauthorised payments ref.no. amazon1258399 - Comment #3828864 - Image #0
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    sidharth shilimkar
    May 5, 2020
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    I have bought my iphone11 pro with hdfc bank credit card on 25/10/2019 in croma as mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in croma, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
    Aug 10, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance.
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      Mahenth Iyyappan
      May 4, 2020
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      Sir,
      Already i posted a complaint against hdfc education loan charges on Ecsrtnchg .that is rs 191 and again today i maintained my account balance.they will charge same on the rs.398 extra.what is this sir? In the covid-19 quarantine days.u doing like this.. iam very disappointed to this.already i applied a moratorium plan for the April 2020 to may 2020 .then why should u take my money fo April and cheaply using the charges for something..take it all sir.some people beg for money from others..in this covid-19 situation u people are very worst sir, i want my money in my account..my hdfc loan number is 36793727.please sir do something
      +1 photos
      Aug 14, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 13, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We have checked your loan account and confirm that there are no ECS bounce charges levied in your loan account. Please take up the matter with your bank in which the charges has been levied.

      -Nadia
      HDFC Bank Customer Assistance
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        Rohitbhansali
        May 4, 2020
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        I have made the credit card payment twice and I simply want the refund. It should go through once only but mistakenly i have msde it twice and now as it got charged twice so i want to reverse the credit card payment. Please help me out of this ASAP
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          ashishkkrn
          May 4, 2020
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          Address: palghar

          Hello,

          My name is Ashish Patil.
          I have bought iPhone 11 Pro with HDFC bank Credit Card on 06/12/2019 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Andheri West -Mumbai.

          As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

          I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

          Regards,
          Ashish Patil
          +91 [protected]
          Aug 14, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 07, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
          Hello,

          My name is Ashish Patil.
          I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

          As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

          I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

          Regards,
          monu Mohan

          credit card cashback not received - Comment #4036184 - Image #0
          Hello,

          My name is Monu Mohan.
          I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

          As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

          I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

          Regards,
          Monu Mohan
          Hello,

          My name is Monu Mohan.
          I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

          As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

          I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

          Regards,
          Monu Mohan

          credit card cashback not received - Comment #4036186 - Image #0
          credit card cashback not received - Comment #4036186 - Image #1
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            vishwasag
            from Hyderabad, Telangana
            May 4, 2020
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            I had bought iphone xr with hdfc bank debit card on 23/12/2019 from aptronix store in hyderabad. As per the offer i was supposed to receive cashback of 5000 within 120 days from the transaction month end.
            I haven’t received my cashback till now, and it is more than 120 days.
            Request you to resolve this at the earliest and credit the cashback as soon as possible.

            Regards,
            Vishwas agarwal
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 06, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

            -Bejoy
            HDFC Bank Customer Assistance
            May 08, 2020
            Updated by vishwasag
            Hi Bejoy,
            The reference number is not showing. Can you please send it again.

            Regards,
            Vishwas
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              gautamgandhi91
              May 4, 2020
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              Resolved

              Hi Team,

              I am writing this with reference to the transaction made on 15th Dec 2019 for the consumer item paid by HDFC Credit Card with xxxx xxxx xxxx 4392. Below are the requisite details

              Loan Number[protected]
              EMI Tenure - 6 months
              Cashback to be received - 6000 INR

              Per the attached screenshot, I was supposed to received the Cashback of 6000 INR within 120 days of the transaction made. I have received my statement for the 4th payment but I haven't received any Cashback till now.

              What kind of service is this ? You are not fulfilling your promises. Please look into it asap.

              Best,
              Gautam
              +1 photos
              May 7, 2020
              Complaint marked as Resolved 
              Cashback Received by HDFC Team
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 13, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to provide us with the complete offer details received from the bank along with the header and footer and write to us at https://bit.ly/3fJvXbV for further assistance in this regard.

              -Nadia
              HDFC Bank Customer Assistance
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                rahul daftary
                May 4, 2020
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                Address: chennai
                Website: www.hdfcbank.com

                I have bought my iphone11 with hdfc bank debit card on 10 December 2019 at apptronix hyderabad. As mentioned by hdfc bank, I would receive cashback of rupees 6000 within 120 days from the transactional month end. I haven’t received my cashback till now, it is more than 120 days.
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                  Ricky228899
                  May 4, 2020
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                  I have not received my cashback of 6000 till now and i bought my phone on 24/12/2019 and it is more than 120 days now. Kindly look into matter and i have tried going to the link which you have provided in the other post and there is no reference number for cashback issues. So kindly don’t just share the link. I want the real solution as i am very disappointed now.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 07, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details, transaction details, and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Preethi
                  HDFC Bank Customer Assistance
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                    mihir riswadkar
                    May 4, 2020
                    Resolved
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                    I have bought my iphone11 with hdfc bank debit card on 25/12/2019 in venus data products, vadodara. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
                    Aug 17, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 05, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
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                      May 4, 2020
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                      Address: Noida sector 63 hdfc bank C/25 steller it park

                      Ad hoc statement charge ₹118 for date[protected] have been deducted on 04/05/2020 from my hdfc salary account without any information.

                      But i haven't asked for any such statements from bank either by visiting branch or through net banking.

                      When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

                      So i need clarification from bank or reverse my ₹118 to my account.
                      Withdrawal - 118.00 rs

                      Ref no.- mir[protected]
                      Narration - adhoc stmtchgs incl gst 210420- mir[protected]
                      Value date - 04/05/2020
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 07, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the details of the charges and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        Ravi Dumra
                        May 4, 2020
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                        Resolved

                        Hi.
                        I had purchased iphone 11 on december 31 2019 from authorised store of aaple puton sirsa, i have not received the cashback till date which is far more than from promised, it has been more than 180 days. Phone details

                        64 gb white apple iphone 11
                        Imei no. [protected]

                        Attaching phone bill as well in phtos
                        +1 photos
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 05, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Sunio Sharma
                          May 4, 2020
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                          pls refund my ach debit return charges

                          Address: Jaipur

                          My salary account in hdfc bank but april month to may 590 rs debit 4 time narration ach auto debit return charges why are you debit this charge my emi bounce but rbi guidance 3 month relif covid 19 and this really rubbish bank my situation very low till time and am not pay ach debit return charges without any action pls i request to refund this amount...
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                          Krish Ahuja 13
                          May 4, 2020
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                          I have a complaint against my purchase on debit card. I purchased an iphone 11 on 2nd december and i was promised a cash back of inr 6000 after 120 days from the last day of december. It’s been 123 days and i still have not received the cash back.

                          This is not the kind of service that i expect from hdfc bank, the customer care is not supporting me in any ways, they are just registering complaints for against or loss of cards.

                          Kindly look into it and let me know the course of action as soon as possible.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and the offer details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                          -Bejoy
                          HDFC Bank Customer Assistance
                          May 04, 2020
                          Updated by Krish Ahuja 13
                          Reference number is protected
                          how to view it?
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                            Nawsherwan Mujtaba
                            May 4, 2020
                            Resolved
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                            Resolved

                            Address: New Delhi

                            Hi, on 5th of every month, an amount of 9971.32 gets debited, but this time the message came that rs 0 will be debited and i do not want this. I want to pay the emi so that i donnt have to pay extra charges.

                            Please do not force the moratorium on consumers. Customer care says we are only giving moratorium, not option out of it in consumer durable section. Why is thie shady practice being acrried out by hdfc?

                            I need a representative to call me since the reciept of previous payments do not even contain the ful loan account number. No online payment facility is provided either.

                            Kindly call me on [protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 14, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We understand that you have also raised your concerns at loansupport Vide reference Number[protected] and you will receive a response from them to your e-mail ID.

                            Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              amyaman2621
                              May 7, 2020
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                              Hi
                              I Have purchased iPhone 11 dated 18th January, 2020 from a store in Chandigarh under the Cashback offer of Rs. 6000 on my HDFC Credit Card( No EMI). Its about more than 90 days and the Cashback has not been credited to my account. Please resolve my issue.

                              Details
                              HDFC Credit Card
                              Transaction ID [protected]
                              +1 photos
                              May 10, 2020
                              Updated by amyaman2621
                              Hi
                              I Have purchased iPhone 11 dated 18th January, 2020 from a store in Chandigarh under the Cashback offer of Rs. 6000 on my HDFC Credit Card( No EMI). Its about more than 90 days and the Cashback has not been credited to my account. Please resolve my issue.

                              Details
                              HDFC Credit Card
                              Transaction ID [protected]

                              Cashback of Rs. 6000 has not been received yet.
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                                navi5013
                                May 4, 2020
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                                Address: Bidar

                                Hello
                                After multiple attempts my bank account is blocked and I want to reset my bank account password, i getting otp on mobile but not on registered email.
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                                  amyaman2621
                                  May 4, 2020
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                                  I have purchased iPhone 11 128 GB on the Cashback offer of rs 6000 on my HDFC jet Privilege Credit card. Date of purchase was 18th January 2020, and still cashback has not been credited to my HDFC credit card account. Please resolve my issue.

                                  Card Ending 7010
                                  Transaction ID is [protected]
                                  Name is Amandeep Singh
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                                    Address: flat no D/TF/04Rajiv gandhi Enclave vasundhra nagar bhiwadi 301019

                                    Please sent my credit card no ...9616 my address
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                                      Mahenth Iyyappan
                                      May 4, 2020
                                      Resolved
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                                      Resolved

                                      Sir,
                                      As i have applied for moratorium scheme in my hdfc educational loan before due date and the loan number is 36793727. Then why should they hit my account for this ecsrtnchg charges.. Iam very disappointed in this covid-19 quarantine days there are so many peoples affected and beg for money from others.in this situation u people are got my balance amount for some other charges. My account debited for rs.191.. I want to refund my amount to my account. Indian government announced that no need to charge that is emi is optional for customers to pay or do not have to pay for all banks for during this covid-19 pandemic days.. I have applied moratorium plan scheme for april and may 2020 months but they debited charges on april month. I totally disappointed sir. Please take action and refund it my account. Do some needfull sir. They raise charges two times. It may happen again also.. Please stop charging like this

                                      Thanks
                                      Iyyappan. M
                                      +1 photos
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      May 05, 2020
                                      Updated by Mahenth Iyyappan
                                      Sir, I have received message from bank that is April and may 2020 moratorium accepted.then why they hit my account and make ecs charges on it sir.its very bad to this covid-19 situation sir.iam very disappointed on this.they charges r.191 and again 398 rs debited in my account..what is this sir..i have planned moratorium and bank also accepted so refund my amount to my account.do not make any charges on this.. Hdfc Loan number is 36793727 and debited account icici a/c[protected]

                                      Verified Support
                                      May 07, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have checked your loan account and confirm that there is no EMI bounce penalty levied to your loan account.

                                      Please take up the matter with your source bank account in which the charges are levied for further assistance.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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