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Updated: Dec 16, 2025
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R
rathodtoursandtravels
May 7, 2020
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I want to cancel the Emi of ₹2, 00, 000. Booked on 15.4.2020 on my credit card, but customer support and phone banker not available, Im trying from 20.4.2020 to connect but cannot contact them to cancel Emi now they will charge evry month untill Emi gets cancelled what to do

It is not my mistake now that I didnot tried to contact the hdfc cc department to cancel Emi.. I have also mailed on the services.[protected]@hdfc for the cancellation of Emi and they repliet with a refrence number now how to cancel the Emi as days are going and I will be charged to pay Emi untill it is cancelled
HDFC Bank customer support has been notified about the posted complaint.
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    sanket juneja
    May 5, 2020
    Resolved
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    Resolved

    cashback not credited to my account after 120 days

    Hi team,

    I have made a transaction of amount -69900 rs on 24th of december at
    Reliance digital store pune.

    At the time of purchase there is an offer on all apple iphone products
    Which is cashback of amount 6000 rs if we made purchase through hdfc
    Credit card or debit card and extra amount 3000 rs cashback from
    Reliance digital

    I have received 3000 cashback from reliance...
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    Bharath Kalyan
    May 5, 2020
    Resolved
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    Resolved

    I have lost my credit card some months before and same i have informed to hdfc credit card department they asked me to clear outstanding then i have cleared the same and informed them to close the card but still there is no any response from hdfc. Day by day they are charging on that stolen cc and sending statements to me to pay the amount this is ridiculous. I won’t pay whatever they charged on that stolen cc this is only because of hdfc team if any issues they can check recorded calls of [protected].

    Account holder name : m bharath
    Account number: [protected]
    Cc number : 9466 (Last 4 numbers these 4numbers only i remembered)
    Aug 7, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 14, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    We wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable charges would be levied to the card account. You will appreciate that the bank charges levied are legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2Z4t9QD

    -Zubin
    HDFC Bank Customer Assistance
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      B
      Bharath Kalyan
      May 5, 2020
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      Here I would like to raise the complaint regarding amount hold in my HDFC account and it is showing MiRevenue hold so kindly clear the same on urgent basis
      Account holder name : M Bharath
      Account number : [protected]
      Amount on hold : 213.60
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        N
        Nikhil Agarwal02
        May 5, 2020
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        Address: Delhi

        I had bought iphone xr with hdfc bank debit card on 24/12/2019 from realms store in new delhi. As per the offer i was supposed to receive cashback of 5000 within 120 days from the transaction month end.
        I haven’t received my cashback till now, and it is more than 120 days.
        Request you to resolve this at the earliest and credit the cashback as soon as possible.

        Regards,
        Nikhil agarwal
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 05, 2020
        HDFC Bank Customer Care's response         Dear Customer,

        I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
        May 05, 2020
        Updated by Nikhil Agarwal02         Under which head should i lodge complain in your portal, because there is no head for cashback
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          P
          prabhu1130
          May 5, 2020
          Resolved
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          Resolved

          Address: VILL JUNGAL PIPRA POST LAXMIPR, Dist, Deoria U.P. 274204

          Dear customer care,

          Without any information bank has deducted 236 rs from my account. I want my money back and the reason also why it is deducted.

          Kindly reply as soon as possible

          Hdfc account details :
          Account number : [protected]
          Customer id : 74610717

          Transaction details :
          Reference number : mir[protected]
          Narration : si fail due to insuff bal 190420 - mir[protected]
          Deducted date : 4 may 2020
          Amount : 236
          Aug 16, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 08, 2020
          HDFC Bank Customer Care's response           Dear Customer,

          The debit pertains to Standing Instruction failed on April 19, 2020 due to insufficient balance in your account. The charges are levied as per the Bank's Schedule for Fees and charges.

          Please visit the URL https://bit.ly/35Nhbwf below to know the fees and charges applicable to your account:

          -Nadia
          HDFC Bank Customer Assistance
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            P
            prabhu1130
            May 5, 2020
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            Address: Katerra india PVt Kurubarapalli post Krishanagiri tamilnadu 635115

            Dear customer care

            With any information bank has deducted rs. 236 from my account.
            I want my money back and the reason also why it is deducted.

            Kindly reply as soon as possible

            Hdfc account details
            Account number: (Protected)
            Customer id: 74610717

            Transaction details
            Reference number - mir[protected]
            Deducted date: 4//05/2020
            Amount - 236
            I wait for reply
            Aug 5, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 08, 2020
            HDFC Bank Customer Care's response             Dear Customer,

            The debit pertains to Standing Instruction failed in your account on April 19, 2020 due to insufficient balance in your account. The charges levied are as per the Bank's Schedule for fees and charges. Please visit the URL https://bit.ly/2LbNuLO to know the fees and charges applicable to your account.
            In case of any further clarification or assistance, please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Nadia
            HDFC Bank Customer Assistance
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              T
              Tishak Creations
              May 5, 2020
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              Why was reducted the money, purpose of Apr 27th 2020...
              +2 photos
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                S
                Saravanan Udhayan
                May 5, 2020
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                They deducted 133 rupees without any acknowledgement
                +1 photos
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                  N
                  nishanth rajendran
                  May 5, 2020
                  Resolved
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                  Resolved

                  Address: Door no: 1303, 6th main road, st floor, thiruvalluvar nagar, thiruvanmiyur

                  The hdfc bank has put a hold on my funds of rupees 222.59 as mi revenue hold through gefu, ac number is
                  Account number: 5010*59550
                  Ifsc: hdfc0003820
                  Branch: montieth road egmore
                  The customer service is not able to give any info on this.
                  First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 07, 2020
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    G
                    Gaurav Sati Vicky
                    from Mughal Sarai, Uttar Pradesh
                    May 5, 2020
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                    Emi rtn charges 236 rs. deduct
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                      A
                      ankita1501
                      May 5, 2020
                      Resolved
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                      Resolved

                      Hi i have been using the credit card for the past two years and paying monthly dues on time. Two months back i contacted the agent and asked for the settlement offer and he gave me one. Now due to the pandemic of coronavirus i lost my job and i contacted the agent to cancel the settlement offer instead let me pay monthly dues. Now he has been harassing me to pay more than the usual else he will come to my home create a scene infront of my neighbours and talk to my father about it.
                      This has been a mental abuse for the past couple of days. I wrote an email as well to the bank but i didn't receive any response.
                      Kindly tell me what to do
                      Aug 16, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 14, 2020
                      HDFC Bank Customer Care's response                       Dear Customer,

                      We have reviewed your comments expressed and request you to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com to enable us to assist you.

                      -Zubin
                      HDFC Bank Customer Assistance
                      View replies
                      Hello I am a HDFC credit card holder with the total outstanding due og 28000/-.I have been going through some financial concern due to the pandemic hence was making minimum due payment only and sometimes even they got delayed.I have been getting constant harrasing calls from the collection agencies of Hdfc ..Today on the call they informed me that they have my bank statement and i have the amount in the bank but im not paying.The account they are taking about has minimum balance only and that belongs to my husband im the second holder only. Please confirm if HDFC and pass on this information to the collection agency and if yes under what authority and what al informantion can be revealed to the collection agency.I will be clearing my total amount and cancelling my card but HDFC needs to teach some empathy to the collection agents as these are very tough times for everyone.Please do confirm about the information released so that i can just close all my transactions with hdfc if they are allowed to do so.
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                        A
                        Afsal R
                        May 5, 2020
                        Resolved
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                        Resolved

                        loan amount debited twice

                        Address: Kerala

                        My loan account number is 95971386 and loan amount emi has been debited twice from my account.

                        My original date of emi is 4th of every month and no amount was debited from my account.in order to avoid late payment charges, i initiated the current month's emi amount from my account on 4th may itself.

                        But on 5th may around 8 am the same amount was debited from my account again. As a result i paid the emi for a...
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                        S
                        Shree Mali
                        May 5, 2020
                        Resolved
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                        Resolved

                        Hi,
                        From 04 january 2020 every month there is unauthorised payment against ref. No. Amazon1258399 being deducted from my card no. Xxxx9655 on every 4th/5th of the month without otp. I raised my complaints to amazon no. Of times and given statements for all such payments and called hdfc bank as well but getting no resolution till date. Last night i received message as below:
                        Alert:rs.758.99 spent via credit card xx9655 at amazon1258399 on[protected]:00:37:06 without pin/otp. Not you? Call [protected]. From my card total payment of approx ₹1500 has been deducted. I have even removed my card details from amazon account even then such deductions are being made. I can not rely on amazon and hdfc bank both. Looking for proper resolution to my complaint.
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 10, 2020
                        HDFC Bank Customer Care's response                         Dear Customer,

                        Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. This will result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of 12 to 14 working days.

                        -Nadia
                        HDFC Bank Customer Assistance
                        View replies
                        Hello Sree Mali,

                        I have faced a similar issue today and earlier. My HDFC credit card was deducted with Rs 70.98 and I received SMS as:
                        ALERT:Rs.70.96 spent via CREDIT Card xx7575 at AMAZON1258399 on[protected]:07:53:01 without PIN/OTP.Not you?Call [protected].

                        Have HDFC bank checked on your complaint and reverted?

                        Best regards,
                        Supriya
                        Reply
                        Vamsi00's reply, Mar 24, 2021
                        If any emi are activated to your Amazon account
                        hi
                        i also recieved same message today. Transaction was of Rs. 199. Is there any solution for this ? HDFC customer care is also not working ..
                        Reply
                        I have been also deducted with rs 999, from my hdfc credit card to amazon1258399.
                        Looking for the resolution.
                        Reply
                        ALERT:Rs.169.00 spent via CREDIT Card xx3114 at AMAZON1258399 on[protected]:02:09:19 without PIN/OTP.Not you?Call [protected].

                        I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?
                        Reply
                        I have been also deducted with rs 174.90, from my hdfc credit card to amazon1258399.
                        Looking for the resolution.
                        Reply
                        I have been also deducted with 129 from my hdfc bank credit card to Amazon 1258399.Looking for the resolution.
                        Reply
                        I googled the same exact code as I had the same message until I realised I had authorised an audible payment every month for my sister. Check if you or someone in your family has done the same.
                        Reply
                        ALERT:Rs.199.00 spent via CREDIT Card xx8782 at AMAZON1258399 on[protected]:22:07:30 without PIN/OTP.Not you?Call .
                        I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?
                        Reply
                        [email protected] 's reply, Feb 17, 2021
                        Call me sir 8617675441
                        Hi,

                        I have received the same message last night stating I have spent 999.0 from my HDFC credit card at amazon1258399 without pin/OTP. I have attached the screenshot of the message please check.

                        How is this fraud happening, I can see here everyone is having the same complaint and still no permanent resolution.

                        Please resolve this issue on priority.
                        Reply
                        ALERT:Rs.129.00 spent via CREDIT Card xx2535 at AMAZON1258399 on[protected]:22:26:02 without PIN/OTP.Not you?Call [protected]. i also recived this message
                        Reply
                        The same thing is happening with me also for the last 3-4 months 199 Rs each and every time.
                        Reply
                        ALERT:Rs.169.00 spent via CREDIT Card xx7589 at AMAZON1258399 on[protected]:11:22:22 without PIN/OTP.Not you?Call [protected].
                        This is the message I have been receiving for more than 6 months even though I have cancelled my Klindle unlimited subscription on Amazon.in. I had initiated communication with Amazon.in & they, in turn confirmed that I do not have any subscription. Screenshot from Amazonin is enclosed. Need an immediate resolution of this naghing issue.

                        unauthorised payments ref.no. amazon1258399 - Comment #3828864 - Image #0
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                          S
                          sidharth shilimkar
                          May 5, 2020
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                          Resolved

                          I have bought my iphone11 pro with hdfc bank credit card on 25/10/2019 in croma as mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in croma, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 05, 2020
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance.
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                            M
                            Mahenth Iyyappan
                            May 4, 2020
                            Resolved
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                            Resolved

                            Sir,
                            Already i posted a complaint against hdfc education loan charges on Ecsrtnchg .that is rs 191 and again today i maintained my account balance.they will charge same on the rs.398 extra.what is this sir? In the covid-19 quarantine days.u doing like this.. iam very disappointed to this.already i applied a moratorium plan for the April 2020 to may 2020 .then why should u take my money fo April and cheaply using the charges for something..take it all sir.some people beg for money from others..in this covid-19 situation u people are very worst sir, i want my money in my account..my hdfc loan number is 36793727.please sir do something
                            +1 photos
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 13, 2020
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We have checked your loan account and confirm that there are no ECS bounce charges levied in your loan account. Please take up the matter with your bank in which the charges has been levied.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Rohitbhansali
                              May 4, 2020
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                              I have made the credit card payment twice and I simply want the refund. It should go through once only but mistakenly i have msde it twice and now as it got charged twice so i want to reverse the credit card payment. Please help me out of this ASAP
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                                ashishkkrn
                                May 4, 2020
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                                Resolved

                                Address: palghar

                                Hello,

                                My name is Ashish Patil.
                                I have bought iPhone 11 Pro with HDFC bank Credit Card on 06/12/2019 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Andheri West -Mumbai.

                                As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

                                I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

                                Regards,
                                Ashish Patil
                                +91 [protected]
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 07, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
                                View replies
                                Hello,

                                My name is Ashish Patil.
                                I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

                                As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

                                I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

                                Regards,
                                monu Mohan

                                credit card cashback not received - Comment #4036184 - Image #0
                                Reply
                                Hello,

                                My name is Monu Mohan.
                                I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

                                As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

                                I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

                                Regards,
                                Monu Mohan
                                Reply
                                Hello,

                                My name is Monu Mohan.
                                I have bought MacBook Air with HDFC bank Credit Card on 08/04/2022 from Unicorn Infosolution Pvt. Ltd. (Authorized Apple Seller) in Tagore garden Delhi.

                                As mentioned on transaction slip by HDFC bank (To receive cashback of Rs.6000 within 120 days from the transaction month end) but now it’s almost 120 days over & I haven’t received my cashback till now. I have asked the seller, they said to check with bank.

                                I hereby request you to do check this issue gets resolved and credit my cashback at earliest.

                                Regards,
                                Monu Mohan

                                credit card cashback not received - Comment #4036186 - Image #0
                                credit card cashback not received - Comment #4036186 - Image #1
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                                  vishwasag
                                  from Hyderabad, Telangana
                                  May 4, 2020
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                                  I had bought iphone xr with hdfc bank debit card on 23/12/2019 from aptronix store in hyderabad. As per the offer i was supposed to receive cashback of 5000 within 120 days from the transaction month end.
                                  I haven’t received my cashback till now, and it is more than 120 days.
                                  Request you to resolve this at the earliest and credit the cashback as soon as possible.

                                  Regards,
                                  Vishwas agarwal
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 06, 2020
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
                                  May 08, 2020
                                  Updated by vishwasag                                   Hi Bejoy,
                                  The reference number is not showing. Can you please send it again.

                                  Regards,
                                  Vishwas
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                                    gautamgandhi91
                                    May 4, 2020
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                                    Resolved

                                    Hi Team,

                                    I am writing this with reference to the transaction made on 15th Dec 2019 for the consumer item paid by HDFC Credit Card with xxxx xxxx xxxx 4392. Below are the requisite details

                                    Loan Number[protected]
                                    EMI Tenure - 6 months
                                    Cashback to be received - 6000 INR

                                    Per the attached screenshot, I was supposed to received the Cashback of 6000 INR within 120 days of the transaction made. I have received my statement for the 4th payment but I haven't received any Cashback till now.

                                    What kind of service is this ? You are not fulfilling your promises. Please look into it asap.

                                    Best,
                                    Gautam
                                    +1 photos
                                    May 7, 2020
                                    Complaint marked as Resolved 
                                    Cashback Received by HDFC Team
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 13, 2020
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We request you to provide us with the complete offer details received from the bank along with the header and footer and write to us at https://bit.ly/3fJvXbV for further assistance in this regard.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Helpful
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