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HDFC Bank Complaints & Reviews

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Updated: Mar 24, 2026
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T
Tamannar
May 7, 2020
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Hi, i had purchased iphone 11 (64gb) on 28th dec'2019 through my hdfc credit card, in laxmi nagar delhi. Also i made a full payment on 24th january against my statement. As per offer i should receive amount of rs. 6000/- within 90 days. But today is 7th may & still i didn't receive my cashback. I tried to connect with your customer case but unable to do so.

Kindly look into this matter.
May 7, 2020
Complaint marked as Resolved 
I have received my cashback within 12 hour after putting my complain on this portal. Thank you.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 08, 2020
HDFC Bank Customer Care's response
Dear Customer,

We request you to provide us with the complete offer details received from the bank along with the header and footer and the transaction details such as transaction date, merchant name, the amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via email.
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    Parth Fotedar
    May 7, 2020
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    I have bought my iphone11 with hdfc bank debit card on 25/12/2019 in reliance digital, marathahalli, bangalore-560037. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days (Approx 240 days) i have been trying to reach out to bank and to the store but there is no response from them the store had told me that they will be providing an additional cashback of 2500 from reliance digital. I have been patient for so many months but nothing i have received. Please look into this matter urgently, hope this issue gets resolved and cashback will be credited as soon as possible.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 07, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

    -Bejoy
    HDFC Bank Customer Assistance
    May 07, 2020
    Updated by Parth Fotedar
    Thanks for the response but I have submitted the complaint form but I have not received any reference number. I filled the form twice and it prompts after submitting that I will be receiving my reference via mail but I have not received anything. Please advise what to do.
    May 07, 2020
    Updated by Parth Fotedar
    I have gotten the reference number now. Thanks
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      S
      sandeep3333
      from Chandigarh, Chandigarh
      May 7, 2020
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      Address: House no.1978/4 wylie compound habib road near cmc hospital ludhiana, Punjab 141008

      Dear sir,

      1. Please refer to payment credit on dt.30.04.2020 rs.3000 in my hdfc bank a/c
      [protected].
      2. It is humble requesting you to kindly reverse rs.3000 that has been credited on dt.30.04.2020 rs.3000.

      3. With due respect i would like to brief problem of complaint. I am having hdfc account but still not used since so long due to non credited of salary. But bank has charged non maintaining charges time to time. My hdfc account has shown negative balance for rs.4000 due to non transaction. My friend credited rs.3000 in my hdfc bank by mistake. It has already negative bank for rs.4000, bank has recovered rs.3000.
      4. It is humble requesting you, in this critical time where all countries have face immense financial challenges due to covid 19, in this hard period rs.1 rupees has value for salary and working person.
      5. I am employee in export firm, no salary has been credit for april and no hope for may also. Kindly reverse the credited amount that is rs.3000 and non maintaining charges that above rs.1500. Please verify the amb charges and credit the same in my hdfc bank account that i can use the money in this hard financial period.
      With regards,
      Sandeep masih
      Account no.[protected]
      Customer hdfc bank
      Miller ganj branch (141003)
      Ludhiana, punjab
      Aug 13, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 13, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We are looking into your query and our official will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may, therefore, be some delay in responding to your queries and complaints via PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

      -Nadia
      HDFC Bank Customer Assistance
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        P
        prathap kv
        May 6, 2020
        Resolved
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        Resolved

        I have bought my iphone11 pro max with hdfc bank credit card on 26/12/2019 in apptronix bangalore. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
        May 7, 2020
        Complaint marked as Resolved 
        Cashback credited to the card account
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 08, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Hi, we request you to provide us with the complete offer details received from the bank along with the header and footer and the transaction details such as transaction date, merchant name, the amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via email.

        -Nadia
        HDFC Bank Customer Assistance
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          A
          Antu Mehta
          May 6, 2020
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          Hi Team,

          I have purchased iPhone 11 on 12 Dec 2019 but till now i have not received my 6000 cashback its more than 150 days.

          Please try to resolve this
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            Aarthi nagarajan
            May 6, 2020
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            I didn't get any confirmation email from one assist and as well as bank on my one assist scheme cancellation and on the amount refund.

            Kindly please confirm me in the below email id-aarthi.[protected]@gmail.com.
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              chetnapurohit
              May 6, 2020
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              Address: Mumbai

              I haven’t received cash back for iphone11 and it’s been more than 120 days. I hope the issue gets resolved asap.
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                Aniket1011
                May 6, 2020
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                I had done the credit card payment twice. I am not able to connect to the executive over a call. I had dropped an email to hdfc bank but didn’t get any response.
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                  S
                  Sathish Alan
                  from Mumbai, Maharashtra
                  May 6, 2020
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                  This is sathish
                  I have bought my iphone11 with hdfc bank debit card on 04/01/2020 in ‘the chennai mobiles’ trichy. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Please look into this and hope this issue gets resolved and cashback will be credited as soon as possible.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 06, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the offer details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                  -Bejoy
                  HDFC Bank Customer Assistance
                  May 07, 2020
                  Updated by Sathish Alan
                  Reference number ???
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                    Z
                    Z4rv15
                    May 6, 2020
                    Resolved
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                    Resolved

                    I have bought my iphone11 with hdfc bank debit card on 01/01/2020 in apptronix bengaluru. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transaction) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                    Jun 23, 2020
                    Complaint marked as Resolved 
                    Thank you for the resolution.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 07, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Nadia
                    HDFC Bank Customer Assistance
                    Jun 08, 2020
                    Updated by Z4rv15
                    Still no update on my complaint. Please do the needful as soon as possible.
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                      RittwikM
                      May 6, 2020
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                      Dear sir/mam,
                      Why rupees 176 is hold by your bank where it is a zero balance salary account.
                      Account number [protected]
                      Ifsc HDFC0000462
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                        S
                        sahilyadav8569
                        May 6, 2020
                        Resolved
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                        Resolved

                        I bought my iPhone 11 on 28th December 2019 from an iPlanet outlet in Bengaluru.
                        I was told to get a cashback of 6, 000 in 120 days, also my slip from swipe machine contains that information. It has already been more than 120 days and no cashback received.
                        May 16, 2020
                        Complaint marked as Resolved 
                        Received the caahback.
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                          S
                          Sahil95Hooda
                          May 6, 2020
                          Resolved
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                          Resolved

                          I have bought my iphone11 with hdfc bank debit card on 04/12/2019 from invent apple store rohtak. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                          May 6, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 06, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
                          May 06, 2020
                          Updated by Sahil95Hooda
                          This is a fraud site
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                            S
                            Sachin Chawan
                            May 6, 2020
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                            Address: Sachin chawan,Ericsson India Global Services, Ericsson India Global Services, Bagamane WTC Mahadevapura

                            DC INTL POS TXN MARKUP+ST i got deducted of more than 50, 000 amount with this POS Txn from my account

                            My money is keeping on getting deducted from my account and i don't know where to go and complain during this locked down even customer support is not there
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                              M
                              Manjunath Ambig
                              from Mumbai, Maharashtra
                              May 6, 2020
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                              Resolved

                              On 02 may, 2020, without my information, i have received 999 spend via credit card xxxx 0862 at amazon1258399 without pin, i received this message today i tried to call customer care number but it is not working.

                              This is very careless and unprofessional transaction without my knowledge. Kindly investigate this unauthorised payment via amazon1258399, can't trust now amazon and hdfc peoples.

                              Please give a proper solution and kindly take action against this people without our knowledge how they can do such things.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 14, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We request you to share a scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link http://bit.ly/2IOLetO.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                Dominic Debbarma
                                May 6, 2020
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                                Hdfc bank Please refund immediately or let's meet in court.You guys charged me two times inspite of me sending your bank request to stop all payments from my account as per RBI MORATORIUM.
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                                  Chandeep Sayal
                                  May 6, 2020
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                                  Resolved

                                  Address: new delhi

                                  Hi
                                  I purchased iphone 11 on 6/12/2019 from i digital paschim vihar new delhi.
                                  I was entitled to get 6000rs cashback from hdfc bank within 120 days but its been more than that and it is not credited to my credit card.
                                  This was to be done by hdfc bank and they are not responding through call centre or email which i sent to them
                                  I hope this issue gets resolved and cashback of rs6000 is credited as soon as possible.
                                  Thanks
                                  Chandeep singh
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 14, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We wish to inform that the cashback for eligible transactions will be credited within 30 days after the end of the lockdown period.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Verified Support
                                  May 16, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We would like to clarify that for eligible customers post lockdown period, the cash back will be credited in 30 working days. We request your patience and support under these unprecedented circumstances.

                                  -Nadia
                                  HDFC Bank Customer Assistance.
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                                    Dharmender sheoran
                                    May 6, 2020
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                                    Resolved

                                    Address: loharu

                                    Dear customer care,

                                    Without any information bank has deducted 236 rs from my account on[protected]. I want my money back and the reason also why it is deducted.

                                    Hdfc account details :
                                    Account number : [[protected]]

                                    Transaction details :
                                    Reference number : mir[protected]
                                    Narration : si fail due to insuff bal 130420-mir[protected]
                                    Deducted date :[protected]
                                    Amount : 236
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 12, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Kindly note that the charges are levied as per the Bank's Schedule for Fees and charges. In case of any clarification or assistance, please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      prashants151
                                      May 6, 2020
                                      Resolved
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                                      Resolved

                                      I have bought my iphone11 with hdfc bank credit card on 27/12/2019 in unicorn store pune. As mentioned by hdfc bank (To receive a cashback of 6000 within 120 days from the transactional month-end) i haven’t received my cashback till now, it is more than 120 days. I have asked in unicorn store, they said to check with the bank. I hope this issue gets resolved and cashback will be credited as soon as possible.
                                      May 21, 2020
                                      Complaint marked as Resolved 
                                      received cashback
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 06, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Shubham Barne
                                        May 6, 2020
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                                        Address: 8796504607

                                        I have purchased iPhone using HDFC debit card which have offer of ₹3000 off. On that they have mentioned cashback will added within 90 days but after 90 days also i haven't received cashback yet.
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