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Updated: Dec 16, 2025
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H
hrp007
May 4, 2020
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I purchased a dell laptop worth 73, 738 inr on 14th december, 2019 via hdfc credit card. At that time 5% cashback offer was there on dell laptops payment through hdfc credit card. Now it's been more than 4 months and i still have not received cashback from the bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

Dell order no:[protected]
Invoice no: [protected]
Jun 21, 2020
Complaint marked as Resolved 
Received cahback
HDFC Bank customer support has been notified about the posted complaint.
Jun 10, 2020
Updated by hrp007 Still no update from the bank :(
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    C
    Charanjot13111995
    May 2, 2020
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    Greetings!

    This is in reference to the pending cashback of around[protected] inr. I had bought an iphone 11 on 3/12/2019 and was entitled to get a cashback within 120 days from the last date of the transaction month and a similar shopping from other partner merchants in jan (The clause was 90 days for this one). Both of the conditions ended on 30th april but i have not received any cashback.

    Please provide a resolution at the earliest.
    Aug 14, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 06, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      V
      Vhj
      May 2, 2020
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      Address: Ujjain

      Hi, one assist concern,

      I didn't get any call from one assist regarding their plans, but they charged me rs1, 999.00 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc debit card ending with 8010. Kindly refund and deactivate this service on an urgent basis.' don't activate this service in the future.
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 14, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in

      -Zubin
      HDFC Bank Customer Assistance
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        nandan6263
        from Muragacha, West Bengal
        May 2, 2020
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        Address: Nandan Sarkar vill-hariharpur po-dhankoilhat ps-kaliyaganj dist-uttar Dinajpur pin-733129

        I got a two wheeler loan of hdfc bank for 24th months in 24 instalments. I completely submit all instalments without any default and my loan completed all instalments but till now i have not received noc of hdfc bank loan section. I contacted hdfc bank of kaliyaganj branch for perpuse my two wheeler loan noc but staffs are not cooperate with me and misbehave with me. My two wheeler registration no - wb60q1819 north dinajpur west bengal pin-733129. Please arrange me my noc two wheeler loan of hdfc bank and regards to u.
        Aug 13, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 05, 2020
        HDFC Bank Customer Care's response         Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          A
          adityaoby
          May 2, 2020
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          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6720 without my concern on date:09/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

          Name :- aditya vidyananda bhat
          Mobile no. :- [protected]
          Credit card number ending :- 6720
          Aug 9, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          View replies
          Dear Aditya, We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Swarali, Team OneAssist.
          Reply
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            G
            Gnanasekaran17
            May 2, 2020
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            Resolved

            The hdfc bank has put a hold on my funds of rupees 565.00 as mirevenue hold through gefu.
            Account no: [protected]
            Ifsc: hdfc0001284
            Branch: egmore branch
            The bank did not notify me before or after holding my funds. I came to know only after checking my account balance. For your information it's a salary account and can be maintained at zero balance.
            Aug 14, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            May 02, 2020
            Updated by Gnanasekaran17             I want to know why the bank has put my funds on hold without giving me any notification
            Verified Support
            May 14, 2020
            HDFC Bank Customer Care's response             Dear Customer,

            We have shared your comment with the concerned team and our branch officials will get in touch with you at the earliest. We request your patience in the interim.

            Note: Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us.

            -Nadia
            HDFC Bank Customer Assistance
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              S
              Swarnima Shukla
              May 2, 2020
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              I have bought my iphone11 with hdfc bank debit card on 27/12/2019 in chromA delhi airport.As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in chroma delhi, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
              Jun 2, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 02, 2020
              HDFC Bank Customer Care's response               Dear Customer,

              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

              -Bejoy
              HDFC Bank Customer Assistance
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                S
                subha1616
                May 2, 2020
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                Resolved

                Purchase an iPhone 11 on 27th December 2019 from my HDFC Debit card
                but not yet received cashback on my debit card
                May 2, 2020
                Complaint marked as Resolved 
                debit card on 27/12/2019 in apptronix . As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
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                  D
                  Debal Basu
                  May 1, 2020
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                  I purchased iPhone 11 from phonewala store Gandhinagar Gujarat on 31 December 2019 and was entitled a cash back of rupees 6000 on my debit card but I haven’t received it yet.
                  Kindly confirm on the same.
                  +1 photos
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                    J
                    Johnson Kunnel
                    from Chennai, Tamil Nadu
                    May 1, 2020
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                    There was a cashback offer of 10% when I bought iphone I bought the phone on 1st dec from Bajaj Electronics and it costed around 46k.
                    It has been more than 150 days and I haven't received sent email to hdfc with Bill's attached 2 months back I haven't recived any reply even after sending emails multiple times
                    +3 photos
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                      U
                      Ulagamuthu Muthu
                      May 1, 2020
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                      Resolved

                      amount debited from account and not credited to recipient

                      Dear sir,

                      I have transferred amount of 8000rs to my house owners account through hdfc netbanking imps option. But still not credited to his account. So please look into this problem and refund the money to my account.. Its very urgent details below.

                      Transaction i'd:
                      Imps ref no.[protected]
                      Amount: 8000 rs
                      Date: 01.05.2020 08.18 am

                      From account: [protected]
                      Ifsc:...
                      +3 photos
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                      A
                      Antariksho Majumder
                      May 2, 2020
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                      Address: 17 manmatha nath ganguly road

                      I bought a iphone 11 on december 7th i was supposed to get a cash back of 6000 but haven't got anything as of now it has been more than 120 days but still not got the cashback from the bank
                      +1 photos
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                        R
                        ravikantagarawal
                        May 1, 2020
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                        Address: auraiya district, uttar pradesh

                        Sir, i, ravi kant agarwal has an account in your bank (Auraiya branch). My account number is [protected]. My email id is [protected]@gmail.com. I was giving a application realted to update my account details 10 days before but the branch employee do not aacept my aaplication and refuse it.
                        So please request you to guide the auraiya branch manager to update my bank details.
                        Thanking you
                        +2 photos
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 14, 2020
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
                        Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          D
                          Dhamy
                          May 1, 2020
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                          Address: Kadayanallur main bazzar Hdfc atm

                          Today 1/5/2020 friday I went kadayanallur main bazaar ATM and tried to withdraw 2000 rupees from ATM and after given all the inputs its took some extra time and eventually says transaction time out but money was credited my accout
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                            S
                            Sk1986
                            May 3, 2020
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                            Address: 379 Gandhi nagar, Sakkanthi post

                            Our credit card users. But our any without information debit the one assist charges rs: 2599/-. Please cancel our one assist membership and re credit our payment on immediately. Regards
                            Senthilkumar
                            [protected]
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                              A
                              [email protected]
                              May 1, 2020
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                              Address: ajeet Chauhan Chamba ghat solan

                              Please cencil my one assist membership. that I am unable to pay Aval your this member ship any more.
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                                K
                                Krish Ahuja
                                May 1, 2020
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                                I have purchased iphone 11 on Dec 2 and as per the eligibility i should have gotten a cashback of rs6000 within 120 days. It’s been 122 days and i still have not received the cashback. The customer care is not resolving the issue since they are only taking card lost issues during lockdown. Please look into it.
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                                  S
                                  Shariq1892
                                  May 1, 2020
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                                  My name is shariq Khan, I have bought my apple ipad with hdfc bank debit card on 18/01/2020 from imagine store, select city walk mall, saket, new delhi. as mentioned by hdfc bank (To receive cashback of 3000 within 120 days of the transaction), i still haven’t received my cashback till now, it's been more than 120 days. I have asked in imagine Store, they said to check with bank.

                                  Hope this issue gets resolved and the cashback is credited as soon as possible as i am undergoing financial problems too due to lockdown
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 05, 2020
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance.
                                  Jun 05, 2020
                                  Updated by Shariq1892                                   What should i mention in complaint reference number?
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                                    J
                                    JaishreeAgrawal
                                    May 1, 2020
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                                    Resolved

                                    Address: Hdfc bank Indore branch

                                    I have bought my iphone11 with hdfc bank credit card on 14/12/2019 in indore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in the store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 13, 2020
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      T
                                      Tanuj2k
                                      May 1, 2020
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                                      I purchased an iPhone 11 worth Rs. 63000 from Sheeba tel janak puri New Delhi on 31.Dec.2019 & today is 1st May 2020 I have still not received the promised cash back of Rs 6000. It has been over 120 days.

                                      Narration : POS 416021XXXXXX4261 SHEEBA TEL

                                      Ref : [protected]

                                      Thanks
                                      Tanuj
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